Oaklands Manor Nursing Home

Ox Close, Marske Road, Saltburn-by-the-Sea TS12 1NR
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9.3 43 Reviews
  • Oaklands Manor Nursing Home, Saltburn-by-the-Sea
Oaklands Manor Nursing Home has been under new ownership since February 2025.

Oaklands Manor Nursing Home is located in a quiet, secluded and tranquil setting in the village of Saltburn by the Sea. The location of the home is close to the centre of Saltburn and all the amenities including shops and main travel links.
Oaklands Manor Nursing home is made up of three individual units which provide nursing and residential care for the elderly who are suffering with Dementia.

All three Units at Oaklands Manor Nursing Home offer a secure and friendly environment, and benefit from spacious corridors and communal areas for those residents that are active.

The Autumn Nursing Unit is situated within the original purpose built facility with accommodation on ground and first floors. The original facility has been refurbished to a high standard and offers exclusive single room accommodation for both males and females. Each room is tastefully decorated with co-coordinating soft furnishings, a nurse call point and TV point.

The ground and first floor both offer accommodation comprising of sizeable single rooms, shower rooms with mobility aids, bathrooms and separate toilets. Separate dining rooms and spacious lounges are each equipped with a variety of entertainment systems and an outdoor seating area. A passenger lift is also located on the ground floor and services all levels.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Residential Care: from £925
  • RESPITE Self-Funded Residential Dementia Care: from £925

These prices are only a guideline, please contact Oaklands Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oaklands Manor Care Home Ltd

Person in charge

  • Marie O Keefe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (72)

Parking

  • There are three car parks of different sizes across the site

Oaklands Manor Nursing Home Reviews (43)

9.3

Oaklands Manor Nursing Home has a Review Score of 9.3 (9.333) out of 10, based on 16 reviews in the last 2 years.
Over all time Oaklands Manor Nursing Home has 43 reviews.

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Total of 43, showing 1-20
Review from Debbie W (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is a resident in the nursing unit at Oaklands Manor Care Home. There has been a massive improvement in the unit since the new owner took over. It is now bright, clean and fresh. The outside area is now a place where its residents can enjoy some outside space. All the staff are very professional
and always provide a warm welcome when visiting. The management team are very approachable and always keep you updated well done everyone at Oaklands.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you Debbie for your excellent feedback, we new providers wants to provide best possible care and environment to our residents and your feedback is very important to improve our service further.

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Review from J W (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been a resident at Oaklands Manor for a couple of months. The staff are very friendly and I feel that he is well looked after and provided for, with his needs being met. A big effort also seems to be being made to update and improve the facilities and activities that are available to the
residents.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback, much appreciated. We new provider will try our level best to provide best possible care to our residents.

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Review from M S (Wife of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Don't be put off by ongoing building work, this is necessary and will only improve the residents' quality of life in the long term. The care provided by management and staff to both residents and their families is second to none and that is what matters. They have been there for me and my family when
we most needed help and I am so grateful to them.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback - much appreciated. We will try our level best to improve the standard of care and your feedback is essential for improving the service.

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Review from Gail V (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the changes on the spring unit, the new flooring, dining room chairs, downstairs and upstairs, all the new things up there. The seating area outside is coming on nicely, a lovely area for the residents to sit. Also, once the bedrooms are decorated, it will look great. Really pleased
with all the work carried out.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback and much appreciate your recognition of our hard work and commitment for our residents and their families.

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Review from E H (Wife of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most noticeable is the number of staff. There is always a carer nearby to attend to my husband's needs. The staff are happy and competent.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your feedback, much appreciated.

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Review from K W (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and the staff have been great in terms of delivery of care and explaining things in depth about the care of my dad. This has really helped and put the family at ease during this difficult situation. The manager has been very approachable and caring/supportive when we have been worried; she
has always been by the phone if needed.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your feedback, much appreciated.

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Review from Keith O (Son of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the Oakland's team took over the home has been totally revamped.
It is now a bright, clean and friendly place to be.
The staff are amazing and dedicated to the care they provide.
My Dad has been very well looked after.
His care is outstanding and he is happy.
I find the staff and management
go above and beyond in their care and take time to get to know their residents and families.
Overall a massive improvement from the previous management.
Oakland's is a gem of a care home. The staff are diamonds.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback, much appreciated.

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Review from Patrick H (Son-in-law of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came to Oaklands Nursing home to get help to recover. She had previously been to the hospital and two other nursing homes. My father-in-law has been bed ridden for about 8 months, the staff at Oaklands have worked extremely hard dressing severe bedsores that were really bad and close
to the bone, his wife and daughter thought he wouldn't recover, cannot believe on Monday he was out of bed sat drinking a cup of coffee and eating a biscuit, well done Oaklands staff. Fantastic service.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback, much appreciated.

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Review from Janet B (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been a great improvement in facilities offered since the recent change in ownership, the improvement is significant in both the physical improvements and also the care given, I have noticed a great deal of forward movement with patient interaction and the activities now on offer, recently
they have had an open day to showcase new menus on off, and also asking for recommendations from both carers and residents, also had a little fun tombola to help raise funds, also the introduction of therapy dogs once a month is great.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your excellent feedback, much appreciated.

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Review from D B (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
2nd week April 25th. The day room was left unattended by staff for a short while. Resulted in 2 residents needing the toilet. Mum needed to be lifted by hoist, when I found a staff member, after some time of looking, the battery was flat on the hoist. However, things seem to have improved since then,
and I am quite pleased with the level of care. Things have improved under the new owners, and the management are approachable.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your comments - as the new provider we are committed to giving your Mam the best possible care, treating her as part of our extended family, and we welcome any concerns promptly so we can address them without delay.

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Review from M B (Son of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic organisation! Great support from everyone working within the home. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Great caring, supportive staff members. I have worked within the care sector looking after people suffering with dementia
and I know how difficult and stressful it certainly can be. My dad has now been there about 2 months and I do not have any concerns relating to the care he is being given. The team show an excellent attention to detail with empathy and understanding relating to the care they provide. The team represents among the highest levels of service I have experienced with efficient communication with lots of help and support if required. Very polite and helpful service. Always a warm welcome when visiting with a specific member of staff and the rest of the staff always at hand to chat about any concerns or just to give a drink and biscuits to you.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your excellent feedback - we are new provider and will do our level best to provide best possible care to our residents. We have a fantastic team and they will do their level best to support our residents. We company will do everything that is possible to provide outstanding care to our residents. We also make sure our residents are enjoying their time with us. Thank you again for your support.

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Review from Jamie B (Grandson of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely super staff, all really good with my grandad. Place is really clean and greatly taken care of. Very impressive, one staff member has been immense with me my grandad and my family specially. Thankyou all!!
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback, much appreciated. As you know we are new company took over this care home only few months ago. We will make sure that all our residents enjoy their time in our care home. Thank you again for your support.

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Review from Jackie M (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was offered a place here when he was discharged from hospital. The staff and management here are very friendly and welcoming and encouraged a visit to look around. My father's nursing and dementia needs are paramount and Oakland's Manor are keen to meet these.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your kind feedback - As you know,, we are new provider, we took over this home only few months before. We want to provide best possible care to our residents. Thank you again.

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Review from Lisa K (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is a resident in oaklands Manor care home. Staff have been amazing taking care of his needs as he cannot walk and dementia .if u have any issue's they do resolve them.our father is settled there and happy and most of all he's well looked after. As a family we appreciate all what they do.
Reply from Bijumon Joseph, Nominated Individual at Oaklands Manor Nursing Home

Thank you for your great feedback- as you know we took over this care home only few months ago and is trying our level best to improve the standards and much appreciate your contribution.

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Review from Janis G (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing team of carers, every single one was wonderful. Her visit was quite short, but Mam loved her time here. The care and respect they showed her was second to none. As a family we were also very supported. We can't thank them enough.
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Review from T H (Daughter of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Abysmal, invisible staff, unprofessional manager, lack of knowledge when using equipment. My father was left in a wheelchair or chair (slumped) he needed to be on a pressure cushion to relieve pressure. Lack of stimulation for all residents, some were left in bed or allowed to wander in pyjamas. Lack
of maintenance (socket handing off wall) and lack of communication. Overall needs to close down. Missing clothes.
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Review from Kerry R (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Four Seasons Care Centre for under two months after a previous unsatisfactory experience at a different Nursing Home. As a family we would like to thank all of the staff at Four Seasons for caring for my Dad in such a lovely, empathetic, supportive and respectful manner....they
all literally treated him like he was one of their own. As a Nurse myself I always say that 'true care' does not cost the NHS or private sectors anything as 'true care' can only be delivered by those who actually 'do care!' and it is clear that all of the staff, including the maintenance man all have such a lovely caring nature and they treat all of their residents how any one of us would want our loved ones to be treated.
Four Seasons not only ensures that its residents have all of the nursing care and attention that they need but they ensure that each resident is stimulated in such a way that allows them to have 'normality.'
Thank you all at Four Seasons.
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Review from K F (Husband of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Four Seasons Care Centre are excellent. The care provided is good. I would recommend this care facility to anyone with a relative who has dementia. If there is one criticism, it would be that at times there aren't enough staff on duty.
Reply from Lin Spencer, Operations Manager at Oaklands Manor Nursing Home

Thank you for taking the time to review Four Seasons, and saying you would recommend us. We know our staff are always striving to provide the best possible care, and we appreciate that you also see this. Thank you

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Review from David L (Son of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Four Seasons cared for my mum between September 2022 until her death in March 2023. They always treated her with care and dignity. A good care home that is clean and brightly decorated.
Reply from Lin Spencer, Operations Manager at Oaklands Manor Nursing Home

Thank you for your review of Four Seasons, we always think that staff treat people with care and dignity, it is good to know that you also found this when they were caring for your mum.

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Review from Stephen W (Husband of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has had fabulous care at Four Seasons Summer unit at Saltburn. All the staff and management are very pleasant, caring, and attentive - both to my wife and myself. My wife is enjoying her respite care at this lovely establishment after being transferred from James Cook Hospital, Middlesbrough
- where she was suffering from Delirium. She is now recovering, and I and my wife can't thank all concerned enough. Well done to all at Four Seasons. Would not hesitate to recommend this Care Home.
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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Oaklands Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Oaklands Manor Nursing Home is calculated as follows: ( (108 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 186 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Manor Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Oaklands Manor Nursing Home

What types of Care is Oaklands Manor Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Manor Nursing Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Oaklands Manor Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Manor Nursing Home to the centre of Saltburn-by-the-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Manor Nursing Home to verify any information. View our terms and conditions. Oaklands Manor Nursing Home has an Enhanced Service - more info.