Four Seasons Care Centre

Ox Close, Marske Road, Saltburn-by-the-Sea TS12 1NR

Four Seasons Care Centre is located in a quiet, secluded and tranquil setting in the village of Saltburn by the Sea. The location of the home is close to the centre of Saltburn and all the amenities including shops and main travel links.

Four Seasons Care Centre is made up of three individual units which provide nursing and residential care for the elderly who are suffering with Dementia.

All three Units at Four Seasons offer a secure and friendly environment, and benefit from spacious corridors and communal areas for those residents that are active.

The Autumn Nursing Unit is situated within the original purpose built facility with accommodation on ground and first floors. The original facility has been refurbished to a high standard and offers exclusive single room accommodation for both males and females. Each room is tastefully decorated with co-coordinating soft furnishings, a nurse call point and TV point.

The ground and first floor both offer accommodation comprising of sizeable single rooms, shower rooms with mobility aids, bathrooms and separate toilets. Separate dining rooms and spacious lounges are each equipped with a variety of entertainment systems and an outdoor seating area. A passenger lift is also located on the ground floor and services all levels.

Four Seasons Care Centre has a full screen cinema room and is in the process of creating a quiet lounge and a sensory garden.

Group: Key Healthcare (Operations) Ltd

Person in charge: Leanne McCormick (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 71

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single £560 – £650 (These prices are only a guideline, please contact Four Seasons Care Centre to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Four Seasons Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Four Seasons Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Four Seasons Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for Four Seasons Care Centre is calculated as follows: ( (132 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 204 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.423 Points relating to the number of positive Reviews for Four Seasons Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.2 Target = 0.423

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Four Seasons Care Centre has a Review Score of 9 (9.041) from 17 Reviews


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Four Seasons Care Centre?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Four Seasons Care Centre

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My wife who has dementia (Alzheimer's) has received nothing but kindness which must be very difficult as she cannot walk, talk or feed herself. The care staff in the nursing centre do the very best for the residents and the relatives.
They are always cheerful and seem to know each resident. I can only express my thanks in this way. There can be times when they appear a little sharp but knowing the residents I can't blame them.
Well done and thank you for looking after my wife so cheerfully and well.

How likely would you be to recommend Four Seasons Care Centre? Likely

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Average Rating:   4.3 out of 5

My nana was moved into the nursing unit at this care home as an emergency. With her having dementia we didn't think it was going to be easy settling her in but we were wrong. The staff on the unit are fantastic and I can see that my nana hasn't been upset by this move.
She is sleeping at night which is something she wasn't doing at home and the food they get looks lovely.
Thank you to all the staff.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My husband has been well looked after. The staff really care for all their patients and treat them as individuals. My husband had shingles and was soon feeling unwell but there was a swelling over his eye so got a doctor out right away to see him, but after 48 hrs the care staff not happy.
I was there when the doctor came and diagnosed shingles. Because of their dedication not one scar. My husband is happy and really settled in Four Seasons. All staff are excellent to him and myself.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Mum's care home closed down after 5 years of her care, she then had 8 days in temporary accommodation before moving into Four Season Saltburn in July 2017.

She settled well and is now content, cared for and stimulated. Having dementia, I didn't expect mum would ever be as she is now. Clean, well fed and obviously very happy. I visit weekly and it's now a pleasure to see her. What a difference.

Thank you Four Season, I am forever in your debt.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4 out of 5

I was in respite for a week and the staff were very helpful, caring and hardworking. They made me feel comfortable and safe.

How likely would you be to recommend Four Seasons Care Centre? Likely

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Average Rating:   4.4 out of 5

The staff at this home are exceptional. They all really care about the residents and go above and beyond what is expected of them. Their relationship with me is just as good. They feel like family.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Very good care, staff very friendly and helpful.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum went for respite for five days. She is 93 and registered blind. It was her first time to go into any kind of care at all, she was naturally apprehensive and so were we but there was no need. The care she received was wonderful and she tells everyone she would have no hesitation in recommending it.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very friendly staff, can't do enough for my brother.
Lots of social activities.
The environment makes him feel safe, happy and loved.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

I am happy with the home. I only live round the corner which is good for me so I can visit every day. My only dislike is there aren't enough activities going on for the residents.

How likely would you be to recommend Four Seasons Care Centre? Likely

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Average Rating:   3.8 out of 5

Penny Richardson, Group Administrator at Four Seasons Care Centre responded to this review on 30 Mar 2017:

Four Seasons Care Centre has received Outstanding by the CQC in respect of Activities at the Home and events and activities are regularly uploaded onto the Carehome.co.uk website and Key Healthcare's website as news items.

My husband was admitted to the above home at the end of January 2017.
I have been so pleased with the way he has been treated with dignity and respect together with humour. The staff are to be commended for their unfailing care for all the residents. They are kind, considerate and unfailing in their effort to make sure all is as good as it can be.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Staff co-operative, helpful and discerning with residents. Occupation and entertainment matched to residents abilities. Food of good standard and facilities of reasonable standard.

Suggestion: middle unit has meal transported from nursing unit, with only kitchen cupboards and sink in dining room area. It would be beneficial for a dishwashing machine to be installed as this would ease staff work load and importantly add to 'hygiene' of crockery and kitchen utensils.

How likely would you be to recommend Four Seasons Care Centre? Likely

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Average Rating:   4.2 out of 5

I was extremely surprised when I walked into the care home, how clean and how friendly everyone was, was disappointed that someone's clothes were still in wardrobes, but they were soon removed. The manager was absolutely amazing and reassured me and went out of his way to contact me and my daughter over the weekend of how my husband has been everyday. I went into the lounge and everyone seemed happy and well kept and singing along to music was lovely to see. I would definitely use and recommend this care home to others.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been in the Four Seasons at Saltburn for almost 4 months now. My mother is treated with dignity and respect at all times. All of the staff we have found to be extremely caring and we are impressed with them all. The home has an activities co-ordinator who makes the activities interesting and my mam has joined in with activities which have made her feel part of the home and given her comfort. We would highly recommend trhis home to families who have a relative with Dementia.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Care home welcome me to have meals with my wife, which we both enjoy.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mums care is very good and the nurses are very kind and professional. The home has good food and drink. My mum has made good friends. The home offers exceptional activities, I cannot fault the high level of care or the home.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My Mam passed away in August 2015 after spending 10 months in Summer unit Four Seasons Care Centre. She was so well looked after with dignified care and affection that I cannot fault any member of Management or Staff that looked after her in the time that she was a resident. I cannot thank them enough.

How likely would you be to recommend Four Seasons Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

September 2015

NAPA Challenge 2015

Recipient: Four Seasons Care Centre

Date: Tuesday 01 Sep 2015

more details

NAPA Challenge 2015

Recipient: Four Seasons Care Centre

Date: Tuesday 01 Sep 2015

more details

October 2014

April 2014

June 2012

Recipient: Four Seasons Care Centre

Date: Friday 01 Jun 2012

more details

September 2009

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Four Seasons Care Centre