Oaklands Manor Nursing Home

Our father is a resident in oaklands Manor care home. Staff have been amazing taking care of his needs as he cannot walk and dementia .if u have any issue's they do resolve them.our father is settled there and happy and most of all he's well looked after. As a family we appreciate all what they do.

What an amazing team of carers, every single one was wonderful. Her visit was quite short, but Mam loved her time here. The care and respect they showed her was second to none. As a family we were also very supported. We can't thank them enough.

Abysmal, invisible staff, unprofessional manager, lack of knowledge when using equipment. My father was left in a wheelchair or chair (slumped) he needed to be on a pressure cushion to relieve pressure. Lack of stimulation for all residents, some were left in bed or allowed to wander in pyjamas. Lack of maintenance (socket handing off wall) and lack of communication. Overall needs to close down. Missing clothes.

Thank you all at Four Seasons.

The staff at Four Seasons Care Centre are excellent. The care provided is good. I would recommend this care facility to anyone with a relative who has dementia. If there is one criticism, it would be that at times there aren't enough staff on duty.

Four Seasons cared for my mum between September 2022 until her death in March 2023. They always treated her with care and dignity. A good care home that is clean and brightly decorated.

My wife has had fabulous care at Four Seasons Summer unit at Saltburn. All the staff and management are very pleasant, caring, and attentive - both to my wife and myself. My wife is enjoying her respite care at this lovely establishment after being transferred from James Cook Hospital, Middlesbrough - where she was suffering from Delirium. She is now recovering, and I and my wife can't thank all concerned enough. Well done to all at Four Seasons. Would not hesitate to recommend this Care Home.

My wife is a resident in the Four Seasons Care Home - Nursing Wing. She has been a resident for over four years. During that time, she has always received the best care. She is bed-bound and doubly incontinent. All her needs are dealt with by members of staff. During the lockdowns, there has been no decrease in care. We, the relatives, have been kept informed and our concerns dealt with in a caring and sympathetic manner. The present manager has done a wonderful job as she, on top of all her other tasks sent out quite reassuring letters. The admin staff have also performed extremely well. A difficult time for all concerned. If any slight problems have appeared a quick word with the manager always gets fast results.

Since my mother arrived she has been well cared for. At home she was refusing to eat and drink, the staff here worked with her, she is now eating regular full meals. She hadn't walked for 8 weeks, Four Seasons helped with her mobility. She now seems to be settled and they are taking her out into the village for coffee and fresh air. To sum up, very pleased with making the right choice of care home.

He is always clean and tidy whenever I go. The new manager is doing a brilliant job.

My wife is a resident in the nursing section of the care home. She cannot speak, walk or feed herself. She has received very good care from the staff, especially as she is also doubly incontinent. They are doing all the things which I can no longer do, as much as I would like to.

Since the new manager came in, my father-in-law gets looked after very well. No matter when we go he is clean and tidy. The meals are very good. It is just getting decorated. The staff are all lovely and will do anything to help us.

My biggest problem with this home is laundry. We never get clothes back, spend all our money replacing clothes, when asked to see an assistant nobody comes. Clothes are never ironed if they come back and all the whites have to be put in the bin. The room is full of cobwebs, the bed and radiator are rotten, I feel my sister is forgotten in her room.

Staff are excellent and do try with entertainment, but they have so much care work to do.

Thank you to all the staff.

I was there when the doctor came and diagnosed shingles. Because of their dedication not one scar. My husband is happy and really settled in Four Seasons. All staff are excellent to him and myself.

Mum's care home closed down after 5 years of her care, she then had 8 days in temporary accommodation before moving into Four Season Saltburn in July 2017.

She settled well and is now content, cared for and stimulated. Having dementia, I didn't expect mum would ever be as she is now. Clean, well fed and obviously very happy. I visit weekly and it's now a pleasure to see her. What a difference.

Thank you Four Season, I am forever in your debt.

I was in respite for a week and the staff were very helpful, caring and hardworking. They made me feel comfortable and safe.

The staff at this home are exceptional. They all really care about the residents and go above and beyond what is expected of them. Their relationship with me is just as good. They feel like family.

Very good care, staff very friendly and helpful.