Allington House

Marsh House Avenue, Billingham TS23 3ET
Review Us
10 39 Reviews
  • Allington House, Billingham
Allington House in Stockton-on-Tees, first opened its doors in 2007 and is a modern, purpose-built care home.

It promotes individual, person-centered care in a relaxed and comfortable atmosphere, encouraging independence, choice and dignity throughout everything that it does.

A strong, experienced, trained team of staff work throughout the day and night to ensure that the residents’ care needs are individually met and that the care home is clean and feels like a ‘home from home’.

Allington House has its own chef, allowing catering for individual needs and preferences including specific cultur al and religious dietary requirements.   

Allington House offers car parking, Wi-Fi, is a pet-friendly home and provides a wide range of other services such as hairdressing and a full activities programme.

Show Allington House on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 49 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

Please note fees are determined upon assessment. The fees listed are a general guide

These prices are only a guideline, please contact Allington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maureen Massey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (49)

Allington House Reviews (39)

Total of 39, showing 1-20
10

Allington House has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Allington House has 39 reviews.

Overall Experience

  • 35
  • 3
  • 1
  • 0
  • 0

Date Published

39
3
3
12
27

Review from Helena P (Daughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Allington house have been amazing .My father needed to transfer into a care home.i saw this home and it is amazing and staffed with such lovely people.the evening before my father was meant to move in he became ill and went into hospital .The staff communicated with me every day and were
so comforting and gave so much of their time . Sadly it-was not to be but my biggest regret is that I did not push my father into going into this care home sooner .He would have received as much stimulation as he cared for and would have eaten well and been kept hydrated and probably lived far longer .Sadly he was not aware how positive a care home can be

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Sister of Resident) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had a 12 month stay here. She had a lovely room home from home everything in there but the kitchen sink .The residents are like one big happy family. Daily activities, BBQ in the garden with a tipple or two. Sadly in March my sister passed it was unexpected a shock to every one. Staff went
that extra mile playing her music making sure she had her little mascot. Staff made sure she had plenty of cuddles. Allington House is an outstanding home staff go above and beyond for residents and families too. With endless patience and kindness no matter what challenges they are presented with. Love and appreciation to all .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Sister of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend enough the care of the staff on the dementia unit enough in the care of my sister, at every turn their compassion shines through when even things get fraught and sometimes frustrating for the residents of the home they show calm and a sense of care that astounds me, they truly are a
credit to the care home as well as Stockton borough council.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Relative of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home were so down to earth and amazing at looking after our nana who sadly passed away in January in Allington House. They didn’t only take care of her, but our whole family who were there day and night by her side towards the end. They would come in for a chat or even a shoulder to
cry on, offered us food and drinks, and even a bed. Couldn’t recommend this place enough. Thank you for all that you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham L (Great-Nephew of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great uncle receives great care from the staff at Allington House. He is always talking positively about the carers who look after him and the food he is offered. From entering the home to leaving after visiting I am always made to feel welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you isn't enough for all the staff at Allington House. They deliver the best care in difficult circumstances. They are thoughtful and definitely go the extra mile. You can see they love the residents like their own family. Thank you for relentlessly playing certain songs by certain artists, the
cups of tea, a bed for us to rest and all the support during our family's difficult time. With love and thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home, always a friendly atmosphere. I visited a friend/neighbour for a couple of years. Since she passed away in September I still pop in to chat with residents and check in on the staff. I would like a room here in my golden years!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlie H (Goddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been at Allington House for almost 5 years and she is treated like one of their own family. She is happy and content and very well looked after, as I live away. I put my complete trust in the staff and feel very safe doing so. Her room is beautiful and she has everything she needs and
more. The personal touches that have been made for her are very heartwarming. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, helpful and caring at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Husband of Resident) published on 20 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very attentive and quick to respond to any problems and very caring and eager to make things easier for my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela M (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are amazing and everyone is very supportive. The communication between staff and family is always fantastic. Totally happy with the placement for Dad.

Reply from Harry Inglis, RM at Allington House

Thank you so much for your positive and kind review. It means a lot to us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David Y (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her food. Encouragement, engagement and joining in with others in the lounge. Clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Resident) assisted by family/friend published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident at Allington House, I have felt that this has become my home. I am very happy here and I am treated in the best possible way by everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wonderful, intelligent, fiercely independent Mum started to struggle with dementia last year it was a very difficult time for her and the family. Making the transition from independent living to a care home was never going to be easy, which means that Mum and I have had our ups and downs emotionally
but the one thing that has remained constant throughout has been the help, care and support of all the staff at Allington House. They have endless patience and kindness, no matter what challenges they are presented with. Mum has now been in Allington House six months and is the happiest she has been for a long time. She is now completely settled there and feels safe and cared for. She frequently remarks on how lucky she is to be in there. Telling me that the staff are lovely to her and also that the food is very good.

Reply from Harry Inglis at Allington House

Thank you for taking the time to leave such a kind review and positive comment. We have a dedicated team and this means a lot to us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Son-in-law of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken to Allington House for palatal care in December. He is on the dementia floor and the care given is outstanding from the front desk, up to all the carers who all go above and beyond. Always smiling, always watching them singing along with residents or dancing in the corridor.
The seniors always keep us updated and are always compassionate! If and when I need to go to a care home it's to a place like this home.

Reply from Harry Inglis, RM at Allington House

Thank you for taking the time to review Allington House. Your comments and feedback are greatly appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital to Allington House for Palliative care. I could not find a negative thing to say. The areas I didn't comment on is only because I didn't experience them. First-class, caring, compassionate, and made the last 3 weeks of my father's life as comfortable as it could
be for him. We felt like we trusted leaving him in their care to the point you would think it was their dad they were caring for not ours. We can't thank them enough. They all deserve a massive pay rise. You all know who you are.

Reply from Harry Inglis, RM at Allington House

Thank you Adele for your kind review and comments. We really appreciate the feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V F (Granddaughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both grandparents have been residents at Allington house over the years due to needing 24hr care. While they both were living there at separate times, the care they both received from all staff until they passed away, I can not fault. When walking into the home there was always a nice atmosphere that
made you feel welcome at all times. I'd like to thank all staff for their support and kindness whilst looking after my grandparents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allington House cares for its residents brilliantly and allows them to feel safe, welcome and at home. The staff are so friendly and always ensure the best care is given to the residents. I would recommend Allington House to anyone, as the care and love they provide to their residents, is enough to
make anyone feel comfortable having their loved ones there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael B (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are forever grateful to this home. The staff go above and beyond not only for the residents but their families too. My granny was here for only a short period of time but it has put my faith back in the care system. Great, friendly, homely atmosphere, always clean and alot of activities
to be done. 10 stars all round. This is exactly how a care home should be run. Really cannot express how much we rate this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and try to act on any concerns, clean, well run, good activities that I have seen, easy to contact, could do with a little more parking but otherwise very accessible. Can't comment on food as I haven't been there much at meal times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Allington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Allington House is calculated as follows: ( (141 Excellents x 5) ) ÷ 141 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allington House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Allington House

What types of Care is Allington House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Allington House have?

There are 49 Single Rooms.

What are the Facilities & Services at Allington House?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Allington House to the centre of Billingham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Allington House to verify any information. View our terms and conditions. Allington House has an Enhanced Service - more info.