Teesdale Lodge Nursing Home Reviews (43)
7.9
Teesdale Lodge Nursing Home has a Review Score of 7.9 (7.882) out of 10, based on 1 reviews in the last 2 years.
Over all time Teesdale Lodge Nursing Home has 43 reviews.
Review from Amanda M (Granddaughter of Resident) published on 12 September 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very grateful to the matron and her dedicated team for their wonderful care for my grandfather during his stay at Teesdale Lodge. They made sure that he was well looked after and cared for throughout his time there. My Grandfather was treated with love and dignity and it was a great comfort to
know that he was being looked after so well. A huge thank you to the team at Teesdale Lodge!
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Review from Ian F (Wife of Resident) published on 31 August 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has had bad experiences in the past with care homes but 'Teesdale Lodge Nursing Home' gave us the confidence that his stay would be professional and caring. The home manager came and visited my husband at home before his stay to ensure all his needs could be met. She was very understanding
and pleasant with him. My husband visited the home the week before his stay and the staff were lovely with him, showing him his room, dining room, shower/bathrooms as well as the lounges and made him feel welcome. His stay, which was respite was excellent and the staff were caring and professional which meant I could enjoy my holiday without the worry of my husband's care. My husband tells me the food was excellent and well prepared. When I collected him, the staff all came to say goodbye and his case was packed. Thank you!
Reply from Dawn Watts, Registered Manager at Teesdale Lodge Nursing Home
Thank you so much for your kind review. If you need our services again in the future it would be a pleasure to accommodate you.
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Review from Yvonne M (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was only able to visit my mother on a few occasions due to the distance between Stockton and Cornwall but on each occasion, I was very impressed by everything I saw there. It was always apparent that my mother was extremely well cared for by a team of nurses and carers who were always cheerful, friendly,
patient and kind. They all treated my mother with dignity and good humour. The home itself was always clean and the quality of food was good. On my first visit there, my mother asked me if I would live there and I didn't hesitate to reply that I would. My mother would often comment that a particular carer was good. I have no hesitation in recommending Teesdale Lodge to anyone if they needed similar care.
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Current Review Score: 7.9 (7.882)
Overview of Review Score
The Review Score of 7.9 (7.882) out of 10 for Teesdale Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Teesdale Lodge Nursing Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Teesdale Lodge Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.