Wilton House Care Home with Nursing

Wilton Close, Darlington DL3 9RE

Wilton House Care Home with Nursing, Darlington, Durham
Wilton House Care Home with Nursing, Darlington, Durham
Wilton House Care Home with Nursing, Darlington, Durham

This Beautiful house is situated in a quiet and peaceful area of Darlington and has a homely feel with its Victorian design and large landscaped gardens occupying a pleasant outlook.

Professionals tailor the care they provide to suit each person, creating a care plan that meets their specific needs. The focus is on giving residents as much independence as possible in a safe and friendly environment. Rules and regulations for residents are kept to a minimum.

Group: Popular Care Ltd

Person in charge: Emma Hardy (Registered Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Convalescent 50 and over.. Ages 50+.

Single Rooms: 37

Rooms with ensuite WC: 37

Weekly Charges Guide: Personal Care Single £440 – £525 (These prices are only a guideline, please contact Wilton House Care Home with Nursing to find out the exact price for your requirements.) Nursing Care Single from £548 (These prices are only a guideline, please contact Wilton House Care Home with Nursing to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wilton House Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Wilton House Care Home with Nursing has a Review Score of 9.5 (9.483)

The Review Score of 9.5 (maximum of 10) for Wilton House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Wilton House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Wilton House Care Home with Nursing is calculated as follows: ( (92 Excellents x 5) + (68 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 164 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Wilton House Care Home with Nursing is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wilton House Care Home with Nursing?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wilton House Care Home with Nursing

  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Mother-in-law of Resident/Service User
    1
  • more

I am very pleased with the care my father has received in Wilton House. It is reassuring to know that he is safe and secure and well cared for. All the staff are very pleasant and accommodating.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife was diagnosed with vascular dementia in 2015 and following a spell in the hospital with a broken hip, she was unable to return home. I had to find a suitable care home in the Darlington area, so I decided on Wilton House based on the discussions with the management and the friendly atmosphere I felt existed in the home. One year on, I can say that my impressions have been demonstrated to be a reality. The stages of dementia can be challenging and the approach by staff to find a medication which would calm my wife's anxiety and enable her to engage with family and friends was handled very professionally.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has now been in this home for the past 21 months. I must say, taking into consideration her condition, she has been cared for in very many aspects as she needs 24-hour care. The nurses carry out their duties thoroughly and the care staff do likewise. All the staff are very friendly and we get on fine with each other. On festive occasions, the staff pull all the stops out to make them enjoyable for the residents and their respective visitors. My wife is unable to partake of any of the various activities which are arranged for those who can.

How likely would you be to recommend Wilton House Care Home with Nursing? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Overall, a good service, friendly, clean and good food.

How likely would you be to recommend Wilton House Care Home with Nursing? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the standard within the home is outstanding and very professional.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

We transferred my mother to Wilton House from another care home, 4 months ago, because we were unhappy with the level of hygiene, lack of staff and size of the room. My mother now has a much larger room with a good view. There are plenty of staff and the home does not smell of urine. The staff are caring and helpful.

How likely would you be to recommend Wilton House Care Home with Nursing? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From our first visit to Wilton House, we found the staff to be very welcoming, caring and approachable. They always find time to talk to the guests and nothing is too much trouble. It is very homely but at the same time is very well managed and maintained. All the meals are home cooked and plentiful. We are very happy with our choice of home.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My cousin was transferred to Wilton House from the Leeds area. She has settled in well and is well cared for by all the staff. I find everyone helpful and keep me informed of my cousin's progress, any questions have always been dealt with in a pleasant manner.

How likely would you be to recommend Wilton House Care Home with Nursing? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had 5 nights care at Wilton House, Darlington from 25th February to 1st March 2016. On my arrival the manager showed me around then she showed me my room with which I was very impressed. It was clean and tidy, I met some of the carers, the atmosphere was very relaxed and the carers were very good and treated me with dignity. I was treated like a resident and made very welcome, the food was acceptable but there was room for improvement and that is the only fault I can find. I am hoping to have more respite care in September if they have room.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found the quality of care at Wilton House of a very high standard. This is reflected by the very low turnover of staff which means continuity of care for the residents. Any problems have always been addressed peomptly. The management and staff are approachable and treat the residents in a very caring manner. They are very skilful at dealing with challenging behaviour treating the resident with respect and dignity at all times.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our elderly relative has been in Wilton House since August 2014. She settled quickly and says she feels well-looked after and enjoys the food, which is ample and varied. The staff are always attentive, cheerful and courteous. The interior of the home is kept clean and orderly, although parts would benefit from redecoration. Nursing care is provided and the nurses are very helpful.

How likely would you be to recommend Wilton House Care Home with Nursing? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother-in-law has resided within this care home for approximately 6 months now and I can honestly say that the care and support she receives is second to none!
Staff are friendly and helpful and are always willing to keep us up to date with regards to my mother-in-laws health and well-being.
I cannot recommend this care home highly enough.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the home and staff who look after mam ever so well. I would be more than happy to be in this care home myself.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been with Wilton Lodge for more than a year, and my father was also resident at the home In that time, the standard of care evident at the facility has remained excellent. Staff are kind and attentive, there is a range of activity provided, and food always appears to be of a high standard.
Where medical and nursing care has been necessary, that was integrated into the overall service in a very professional way, and the staff dealt with challenging situations with great calm and dignity.
I've been most impressed with the whole approach taken and would happily recommend it to others.

How likely would you be to recommend Wilton House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Wilton House Care Home with Nursing

Job Vacancies

Staff Profiles

Emma

Emma Hardy

Job Title: manager

Joined: 2015

Description:

qualified RMN since 2003. Has keen interest in dementia care. Management qualification obtained in 2007 and 2008 to diploma level. over 25 years experience in the independent sector.

Karen

Karen Curle

Job Title: Deputy Manager

Joined: 2001

Description:

RGN
Moving & Handling facilitator for the home.
Particular interest in palliative care and nutrition

Dinka

Dinka Boyadjieva

Job Title: Clinical Lead RGN

Joined: 2009

Description:

RGN, particular interest in infection control

Michelle

Michelle Gourley

Job Title: Staff Nurse

Joined: 2012

Description:

RGN, particular interest elderly care

Joanne

Joanne Elliot

Job Title: Staff Nurse

Joined: 2009

Description:

RGN particular interest elderly care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wilton House Care Home with Nursing