Wilton House Care Home with Nursing

Wilton Close, Darlington DL3 9RE
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8.5 31 Reviews
  • Wilton House Care Home with Nursing, Darlington
This Beautiful house is situated in a quiet and peaceful area of Darlington and has a homely feel with its Victorian design and large landscaped gardens occupying a pleasant outlook.

Professionals tailor the care they provide to suit each person, creating a care plan that meets their specific needs. The focus is on giving residents as much independence as possible in a safe and friendly environment. Rules and regulations for residents are kept to a minimum.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1040 – £1500
  • Self-Funded Residential Dementia Care: £1040 – £1499
  • Self-Funded Nursing Care: £1040 – £1500
  • Self-Funded Nursing Dementia Care: £1040 – £1500
  • RESPITE Self-Funded Residential Care: £1040 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1040 – £1500
  • RESPITE Self-Funded Nursing Care: £1040 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1040 – £1500

All fees are subject to agreement before admission. Nursing placements are subject to a CHC assessment and FNC payment on top of the base fee.

These prices are only a guideline, please contact Wilton House Care Home with Nursing to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Emma Hardy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • please seek advice from the home
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Parking

  • On-site parking available

Wilton House Care Home with Nursing Reviews (31)

8.5

Wilton House Care Home with Nursing has a Review Score of 8.5 (8.461) out of 10, based on 3 reviews in the last 2 years.
Over all time Wilton House Care Home with Nursing has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wilton House Care Home with Nursing
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Total of 31, showing 1-20
Review from L R (Daughter of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment organiser and two cooks have done an outstanding job, going above and beyond for VE Day. From the decorating flags, hats, headbands and singing, followed by quiz engaging and stimulating the residents. An incredibly planned afternoon thoroughly enjoyed by all the residents. The dining
room bringing everyone together like the street parties from ve day 80 years ago! Very patriotic and all interacting with each other sharing childhood memories! Very special day for all.
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Review from Anne C (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff approachable and helpful and my mother states they are all kind. I always feel welcome when I visit and go at various times of day, the home is always clean and fresh. The activities provided are inclusive and appropriate for elderly residents.
Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you for your review. Your mum is a pleasure to have in the home.

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Review from V R (Son-in-law of Resident) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has not been a resident for a week and is in such a better place. She is happy and in her own words feels safe! And the ladies are lovely and gentle.
We feel extremely relieved that our Mother is receiving the best care and support while letting her be independent as much as possible.
Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you so much for your review. We are happy that mum has settled in so well.

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Review from L H (Sister of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was admitted to Wilton House in April 2023 for palliative care. The whole staff team were excellent in their care and support of not only my brother but the whole family. He passed away on 4th July 2023, the staff maintained his dignity to the end.
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Review from Caroline M (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad's admission to Wilton House, I have been delighted by how well he has been treated by all the staff, so professional, caring, kind, happy and welcoming, nothing is too much trouble for them. The atmosphere in the home is fantastic. The gardens and rooms are maintained to an exceptional standard.
The staff work together which is great and creates a positive feel. Residents are treated as individuals. Huge thanks to all.
Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you so much for your positive review. I will pass this on to the team. Thanks also for your donations for our summer fayre.

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Review from J W (Sister of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful, my sister is well cared for. The staff have been brilliant throughout the last 2 years during Covid restrictions. The rooms are spacious and always clean, the communal areas are well monitored and individual needs are met.
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Review from M B (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are of the opinion that this home is managed by an extremely high standard of care and attention to detail. Form the managed to the cleaners it is an excellent home for our dad and the staff are so approachable and relay information as necessary. We can't praise them high enough. Dad
appears to have settled in well, looks happy and cheerful as he's well cared for and gives us peace of mind.
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Review from Anne S (Daughter of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Six years ago when we were looking for a suitable care home for our mother, Wilton House felt the right one and has proved to be so. She has been well cared for and feels safe and secure. The staff have coped so well, especially in recent months as they always do, and we are really grateful for everything
they do.
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Review from E M (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff couldn't have been more helpful, they were all very pleasant, professional and welcoming.
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Review from Christine C (Wife of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who is relatively young compared to a lot of residents in Wilton House, had to go into respite care for 3/4 weeks as we were having building work done at home to meet his needs after he became a wheelchair user on a more or less permanent basis.
Overall the staff, management, food and cleanliness
were excellent and he was very well looked after.
The only quibble we had was the rooms are very dark but it is an old building.
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Review from Lynne C (Daughter of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went in for 2 weeks respite. She was reluctant to stay. The staff were lovely with her. She was well looked after and ended up accepting the stay.
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Review from Ian C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly care staff always most helpful to mam to make her stay like her own home.
The chefs, laundry staff, cleaning staff are always helpful and pleasant and do their best to please.
Mam's family can't thank everyone enough at Wilton House Care Home. The manager and all the staff for such wonderful
care and love to our mother over eight years and to her end of life at the home. Also made all the family and friends most welcome.
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Review from Rex L (Nephew of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager of this home is always ready to talk to us regarding our uncle. This attitude clearly influences the rest of the staff who all seem friendly, kind and helpful. Our relative is not the easiest or affable of people to deal with and yet patience and tolerance is always shown towards him.
The
only criticisms we would have is the overriding odour typical of many care homes.
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Review from B W (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother feels secure and there is always help at hand. Staff are friendly and she is well looked after.
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Review from E H (Daughter-in-law of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home. Amazing staff. I would recommend this home to anyone. All the residents speak highly of everyone in the home which is great.
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Review from W S (Wife of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband gets in Wilton House. He is well cared for by staff, management and nursing. He is greatly improved since moving there in February. Everybody is very friendly and I am kept up to date with everything.
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Review from Martin H (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were worried about choosing a care home, but this home is the best in the area. They not only looked after my mother but all of us as a family. The staff are amazing and very caring.
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Review from Alistair R (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have unending patience with the residents and they take time to listen to the residents and try to help in any way. They work extremely hard (from the cleaners to management) but never show signs of frustration or annoyance. The food is excellent and special dietary requirements
are catered for, including individual resident's wishes.
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Review from S S (Nephew of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wilton House has excellent management, very approachable and willing to listen to ideas and act on them for the benefit of staff and residents.
All staff interact well with residents and always have time for relatives. I know I can relax knowing my Aunt is well cared for and looked after.
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Review from G W (Son of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my father has received in Wilton House. It is reassuring to know that he is safe and secure and well cared for. All the staff are very pleasant and accommodating.
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Current Review Score: 8.5 (8.461)

Overview of Review Score

The Review Score of 8.5 (8.461) out of 10 for Wilton House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Wilton House Care Home with Nursing is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.655 Points relating to the number of positive Reviews for Wilton House Care Home with Nursing is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 3 Positive Reviews ÷ 7.4 = 0.405
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Emma

Emma Hardy

Job Title: manager Joined: 2015

qualified RMN since 2003. Has keen interest in dementia care. Management qualification obtained in 2007 and 2008 to diploma level. over 25 years experience in the independent sector.

Karen

Karen Curle

Job Title: Clinical Lead Joined: 2001

RGN
Moving & Handling facilitator for the home.
Particular interest in palliative care and nutrition.

Dinka

Dinka Boyadjieva

Job Title: Deputy Manager Joined: 2009

RGN, particular interest in infection control

Joanne

Joanne Elliot

Job Title: Staff Nurse Joined: 2009

RGN particular interest elderly care

Frequently Asked Questions about Wilton House Care Home with Nursing

What types of Care is Wilton House Care Home with Nursing registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilton House Care Home with Nursing have?

There are 35 Single Rooms.

What are the Facilities & Services at Wilton House Care Home with Nursing?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilton House Care Home with Nursing to the centre of Darlington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilton House Care Home with Nursing to verify any information. View our terms and conditions. Wilton House Care Home with Nursing has an Enhanced Service - more info.