Wilton House Care Home with Nursing

All staff interact well with residents and always have time for relatives. I know I can relax knowing my Aunt is well cared for and looked after.

I am very pleased with the care my father has received in Wilton House. It is reassuring to know that he is safe and secure and well cared for. All the staff are very pleasant and accommodating.

My wife was diagnosed with vascular dementia in 2015 and following a spell in the hospital with a broken hip, she was unable to return home. I had to find a suitable care home in the Darlington area, so I decided on Wilton House based on the discussions with the management and the friendly atmosphere I felt existed in the home. One year on, I can say that my impressions have been demonstrated to be a reality. The stages of dementia can be challenging and the approach by staff to find a medication which would calm my wife's anxiety and enable her to engage with family and friends was handled very professionally.

My wife has now been in this home for the past 21 months. I must say, taking into consideration her condition, she has been cared for in very many aspects as she needs 24-hour care. The nurses carry out their duties thoroughly and the care staff do likewise. All the staff are very friendly and we get on fine with each other. On festive occasions, the staff pull all the stops out to make them enjoyable for the residents and their respective visitors. My wife is unable to partake of any of the various activities which are arranged for those who can.

Overall the standard within the home is outstanding and very professional.

We transferred my mother to Wilton House from another care home, 4 months ago, because we were unhappy with the level of hygiene, lack of staff and size of the room. My mother now has a much larger room with a good view. There are plenty of staff and the home does not smell of urine. The staff are caring and helpful.

From our first visit to Wilton House, we found the staff to be very welcoming, caring and approachable. They always find time to talk to the guests and nothing is too much trouble. It is very homely but at the same time is very well managed and maintained. All the meals are home cooked and plentiful. We are very happy with our choice of home.

My cousin was transferred to Wilton House from the Leeds area. She has settled in well and is well cared for by all the staff. I find everyone helpful and keep me informed of my cousin's progress, any questions have always been dealt with in a pleasant manner.

I had 5 nights care at Wilton House, Darlington from 25th February to 1st March 2016. On my arrival the manager showed me around then she showed me my room with which I was very impressed. It was clean and tidy, I met some of the carers, the atmosphere was very relaxed and the carers were very good and treated me with dignity. I was treated like a resident and made very welcome, the food was acceptable but there was room for improvement and that is the only fault I can find. I am hoping to have more respite care in September if they have room.

I have always found the quality of care at Wilton House of a very high standard. This is reflected by the very low turnover of staff which means continuity of care for the residents. Any problems have always been addressed peomptly. The management and staff are approachable and treat the residents in a very caring manner. They are very skilful at dealing with challenging behaviour treating the resident with respect and dignity at all times.

Our elderly relative has been in Wilton House since August 2014. She settled quickly and says she feels well-looked after and enjoys the food, which is ample and varied. The staff are always attentive, cheerful and courteous. The interior of the home is kept clean and orderly, although parts would benefit from redecoration. Nursing care is provided and the nurses are very helpful.

I cannot recommend this care home highly enough.

I've been most impressed with the whole approach taken and would happily recommend it to others.