Rhiwlas Care Home

The lady is great with everyone helping to engage all with the daily activities.

Mum has been living at Rhiwlas for approximately two years and has settled in well. The caring staff and the entertainment organiser are lovely and know Mum well. Mum’s room is small but kept very clean and she has everything she needs. Food is very good and the dining room is homely and friendly.

My auntie has been a resident at Rhiwlas for over twelve years now and she has always been well looked after. The carers are brilliant with her as well. My only gripe is not being able to get in and out on a weekend. I appreciate the staff are busy, but on a couple of occasions I've had to leave because no-one has opened the door for me.

Friendly staff. Clean home. It appears that since the home has been taken over by this company, seems a lot better. Our relative seems a lot brighter. More activities. Due to living over 200 miles away, we are unable to visit often, but when we do we are impressed.

My mum is well cared for, but she is waiting to be moved to an EMI nursing home but I would prefer her to stay at Rhiwlas. All staff are excellent and all refer to my mum by her first name. The food is also excellent- which I've witnessed first hand and if my mum was still hungry they would bring more food for her - she never goes hungry.

I came into Rhiwlas Care Home for 6 weeks on 28th July while my wife recovered from a minor hernia operation. Having never been in care before, I was very apprehensive. I needn't have worried. The atmosphere is superb and the friendly staff could not be faulted. If I ever need respite care, this is definitely the place I'd come back to.

Otherwise, I think the care home has provided a new lease of life for my mum - thank you.

The home is warm and inviting, the staff engage well with the residents. There are plenty of activities arranged for people to enjoy. Dad has been here for 6 months now and although it was difficult at first for him to adjust to his new life in a care home, this was made much easier by the kind and caring staff.

Mum moved in just before Christmas she settled straight away. Staff are very friendly. Nothing is too much trouble. Lots of stuff going on for Christmas.

All staff are vert friendly and caring to my mother. She enjoys their company. Thank you.

As always greeted by very helpful and friendly reception. The staff are always cheerful and warm towards mother who often says how well she is looked after. Overall the home is always clean and regular tea and homemade cakes are always welcome. Mum is very happy in her room. Thank you all at Rhiwlas.

Mum has been resident in Rhiwlas Care Home for a few months. My sister and I were quite concerned about her as she is 91 years old and recently lost her husband and then family home. We have been delighted with the care that mum is receiving. The staff without exception are very friendly and caring and mum has settled in well. We are also made to feel very welcome and nothing is too much trouble. Thank you Team Rhiwlas for your care and consideration.

My sister and I looked at various care homes for mum after we sadly lost our Dad earlier this year. Our Mum has been at Rhiwlas Care Home now since May 2022 and I cannot recommend it more. The home and facilities are good with improvements being planned going forward, the staff without exception are kind, caring and thoughtful they really cannot do more to help mum and make her feel comfortable the care is always delivered with a cheery smile but also professional and exactly what is needed and when it is needed. The food and choice is excellent and a vigil eye is kept to ensure my mum is eating and drinking enough. When I visit and the tea trolley comes around (which seems on a regular basis) I am always offered a tea or coffee. We are very happy and reassured that mum is getting the care and support she now needs.

The lounge/dining areas are furnished in a homely way to make residents feel comfortable in their surroundings.

Generally - excellent in all aspects.

My 99-year-old father is treated with care and dignity. All the staff are incredibly empathetic and help my father with activities of daily living. They are quick to get help from the local GP and/or hospital if my father isn't feeling well and in cases of medical care. They make dad feel like he is at home, taking time to have a laugh and a joke with him. I am grateful (very) to see dad settled and contended whilst knowing that he is being well cared for. Thank you team Rhiwlas.

Generally care is very good. Laundry loses a lot of clothes even though labelled. Not notified when my sister has a hospital appointment.

Very friendly staff - place lovely and clean - happy looking residents.

Generally, mum's care has been good and the staff have been welcoming. On occasions, we have received conflicting advice as visitors. For example, can we sit in the resident's lounge? Staff seem sometimes rigid in their approach and unwilling to compromise when any difficulties or tricky situations arise.

Nothing is ever too much trouble for any of the staff from the carers admin and management. All staff have been supportive and helpful and will go above and beyond to help.