Hafan y Waun (Care Homes for Adults)

My mother has only been in Hafan y Waun for just over a week, but we, as a family, have seen a vast improvement in her. She is walking everywhere (when at home she would sit in her chair and sleep most of the day). She is eating better as she says the food is lovely. She enjoys all the various activities they have during the day, especially the service on a Sunday. She also enjoyed the bath she had (she hasn't been able to have a bath for years). She says all the carer's are really nice to her and help her with all her needs. We are so grateful that we found Hafan y Waun. Thank you very much for all your hard work. I myself have worked at other care homes and I would say that Hafan y Waun is the best care home I have ever seen.

Personal items eg hairdryer and photo album go missing.

Hafan-y-Waun gives my father the care and support that enables him to be happy and retain his integrity and self-esteem. We appreciate that he is treated in a person-centred manner and his wellbeing is important in decisions made.

This gives us a peace of mind that he is safe and well cared for.

(The local authority are relieving the financial position and therefore we have no knowledge of the costs and to this end I'm unable to comment on the value for money option below).

I am so pleased that my mother is in this care home. I find the staff amazing all of them including the maintenance staff. The home is purpose built as a care home and well thought out. I would absolutely recommend this care home for your loved one. Thanks.

My mum is very settled and seems a lot less anxious. As a family, we are very happy with her care. We also feel that she is safe which makes us less anxious. Over Christmas there were a variety of activities which helped as this was her first Christmas away from her home.

We couldn't be happier with the care he has received.

The accommodation is great, both the bedrooms and communal areas with plenty of things going on to look after the residents.

I was very concerned about my relative entering Hafan Y Waun - I thought they would hate it! The staff were there to make everyone feel welcome and at home. Tea and coffee were offered to us immediately while the staff did their work, whether that be settling the new resident into their bedroom, giving a friendly chat about the location of the dining room and telling us about Dave (the cat). The resident was told that it was now their bedroom and they could decorate it the way they wished. Doubted that, but shocked last week when on entering the bedroom, three personal photographs were hanging on the wall. This meant a great deal to the new resident. Yesterday, I had been promised that the resident would be taken home for a look around their house. Firstly, I had to wait for the hairdo to be completed, then, another wait, as the resident wanted to have her nails done first! Took her home and was delighted to know that she had to get back to the home in time for 5pm tea. She is so happy there.

Thank you for providing such excellent warm, personalised care.

My partner has only been a resident for just under a month, but so far I can find nothing to complain about. The staff always helpful and friendly and happy to assist in any way.

My family are also secure in the knowledge that she is safe and cared for.

Our experience has been very positive, staff are welcoming and friendly and prepared to listen and take things on board where necessary. Mum receives dignified, safe care in a pleasant environment, delivered by friendly, caring staff.

I find the care and carers and all the staff extremely kind and caring at all times and I hope my husband will be able to stay in Hafan-y-Waun long term.

My mother would probably appreciate a slice of fresh bread and butter for afternoon tea.

Client has been at Hafan y Waun for over 2 years and during that whole time we have noticed that staff never help to clean/wipe their face after meals. This has been pointed out to staff many times. A number of clients at Hafan y Waun are local to us and visitors to these clients have commented to us that their face and hands are not cleaned after meals. Being a professional mechanic this meant he used his hands continuously. He now finds it frustrating with nothing to do all day. He was given stickle bricks but they have now disappeared. Clothes and slippers disappear regularly.

It was very emotional when my mother was admitted - a welcome package for relatives would be useful.

Although I am very sad that my husband had to leave our home, I now know that he is in a very good place, well looked after and shown lots of kindness.

Whilst my wife has Alzheimer's and vascular dementia they do their best to look after her. I cannot praise them more! The only long-term solution is to find a cure or die.

On the whole, I am very happy with the facilities but in a welsh speaking area, I feel you should employ more welsh speakers. The other thing I feel there needs to be a room where families can talk without interrupting other residents.

I am confident that my mother is well cared for and in safe hands at Hafan y Waun. The staff make great efforts to understand her physical and emotional needs.

The home seems to have good working relationships and medical services.

I feel that most of the carers have a genuine love and concern for my mother.