Hafan y Waun, Aberystwyth, Ceredigion
Hafan y Waun, Aberystwyth, Ceredigion
Hafan y Waun, Aberystwyth, Ceredigion

Hafan y Waun has been purposely designed so its 90 residential and dementia care residents live in a home-from-home with facilities, activities and events for them to enjoy on a daily basis.

The home is part of MHA, who believes in a person-centred approach, regularly updating each individual's care package in order to remain relevant to specific health care needs.

An activities programme adds to service users' enjoyment of this comfortable and homely property, with residents welcome to personalise their own bedrooms.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Ceredigion County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Hafan y Waun: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Hafan y Waun has a Review Score of 8.8 (8.815)

The Review Score of 8.8 (maximum of 10) for Hafan y Waun is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Hafan y Waun in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Hafan y Waun is calculated as follows: ( (39 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.357 Points relating to the number of positive Reviews for Hafan y Waun is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hafan y Waun?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hafan y Waun

  • Volunteer
    3
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

I have enjoyed volunteering around genuinely caring and compassionate people who hold incredibly high standards and values.They taught me that the smallest details in daily life are just as important as the basics of care.

How likely would you be to recommend Hafan y Waun? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Karen Hall, Area Manager at Hafan y Waun responded to this review on 21 Oct 2016:

Thank you for taking the time to add your positive comments to this review. It is pleasing to see that our staff are able to show that our values which are at the heart of all that we do are so evident in the day to day care and support they provide. The contribution that you do as a volunteer makes further enhancing of the daily life or our residents and for that, we are also very grateful to you and our other volunteers.

Lovely residence. Love my job throughout. Like my boss. Pretty gardens. The staff very sufficient and clean. A lovely picnic spot. Lovely colleagues. Very good management.

How likely would you be to recommend Hafan y Waun? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Hazel Clements, Home Manager at Hafan y Waun responded to this review on 03 Oct 2016:

Thank you for all the help you provide the Home as a Volunteer and also for your positive comments. It is so good to see that you are made to feel part of the team at Hafan y Waun.

Really clean, the staff are really helpful and friendly, nice garden! I enjoy coming to volunteer here each week. nice tea and coffee. The carpet is always nice and clean, very professional throughout, get along well with everybody here.

How likely would you be to recommend Hafan y Waun? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Hazel Clements, Home Manager at Hafan y Waun responded to this review on 03 Oct 2016:

It is such a pleasure to see that you feel so at home at Hafan Y Waun. We are proud of the service and are so pleased that you feel so content in our care.

My mother was a resident for three years and towards the end of her life. I acted as a volunteer and was a member of the Amenity Committee. Hafan y Waun was and is the most caring place. My brother and I were always assured our mother was cared for with great dignity and the very best attention. On a very basic level, the home itself is bright, modern and spotlessly clean. The staff throughout are professional, diligent and caring. I cannot thank the staff enough for the three years in which my mother enjoyed the activities provided and loved the garden. In the end, my mother died in a safe secure environment. She was shown great respect and love. I always recommend and commend Hafan y Waun to people in the mid-Wales area.

How likely would you be to recommend Hafan y Waun? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hazel Clements, Home Manager at Hafan y Waun responded to this review on 27 Sep 2016:

Thank you for taking the time to pass on your positive feedback regarding the care and support your Mother received at Hafan y Waun. I would also like to thank you for your personal contribution to the home in giving up your valuable time to be involved in the life or our residents and staff team.

I have already recommended.
Having looked around care homes and talked to many people, the whole experience became very confusing at a stressful time. Our visit and tour around Hafan y Waun was clear and addressed the relevant points regarding the care that could be offered to my father who has dementia, it was decision time and we did. It was a good decision, life-changing for all of us.
Our experience is that what was said is what actually took place ... and more.
Not only is the place clean and smells nice, my father does as well! which was a concern allayed.
The food is excellent and I have tasted it myself.
The staff are very friendly and clearly not only know what they are doing but care for their residents under testing circumstances which I have witnessed.
Given the circumstances that we found ourselves in, all of the immediate family are happy (if you understand my meaning) that my 92-year-old father is having a high level of care in his very difficult time of life.

How likely would you be to recommend Hafan y Waun? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Karen Hall, Area Manager at Hafan y Waun responded to this review on 26 Sep 2016:

It was a delight to read of the positive experience you have had since taking the decision to place to care of your Father in the hands of our staff team at Hafan y Waun. We are proud of how the team can make such a difference, not just to the resident but also their close family. The satisfaction and assurance that your Father is being cared for during this difficult time in his life we know is paramount. We will ensure that the Manager and team are made aware of your gracious comments.

Mum's care has been exemplary not only in practical/practice terms but also in terms of the genuine affection for her among the staff, despite sometimes 'interesting' responses on her part. In more than 6 years of being bed bound the staff have managed to maintain her delicate skin in tact and have done everything for her comfort. I am also delighted that the path to the end of Mum's life has been carefully discussed with us, Mum's family and ensured that she has not been distressed by unsuitable interventions - her dignity and comfort have been ensured at all times. The nursing and care staff and chaplain and volunteers have also been extremely supportive of me and the rest of the family. Thank you very much to all.

How likely would you be to recommend Hafan y Waun? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hazel Clement, Home Manager at Hafan y Waun responded to this review on 18 Aug 2015:

We are so pleased to read your wonderful comments and feedback which we will ensure are passed onto the staff, so thank you for taking the time to reply. The staff remember your Mother with fondness and in particular her wonderful singing which she seemed to do all the time.

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