Hafan y Waun (Care Homes for Adults)

All the staff are very helpful always. I am able to discuss my husbands well being.

I am very happy at Hafan y Waun. The staff are extremely friendly, caring and helpful.

On every occasion that I visit Hafan y Waun I find that all staff behave very professionally and show a great respect for the residents, who are dealt with friendship and with patience. The wing is always very clean and the entrance is welcoming.

Hafan Y Waun gives a feeling of 'home from home' feeling. All staff are very warm and welcoming and always approachable if need be. My mum is very happy in the home, which makes me feel I have chosen the right care home. There is plenty of activity and interaction every day which helps bond residents to a 'family and friends' environment. Residents have excellent care and are treated with dignity, and safety and security give me peace of mind. A good idea having a coffee shop and hairdressers which supports things residents had done previously.

Well done to all staff in the running of the home, careers for there care and support including the kitchen staff who serve excellent food and cakes, the gardener for keeping the outside space lovely and full of colour in the summer. and the staff that maintain the cleanliness of the home.

Hafan y Waun provides an excellent care service in every way for my mother. The staff are fantastic - always very kind, caring and hard working. The atmosphere is very friendly and informal but professional. I am always kept informed as to my mother's medical condition and any alterations in her health. My mother's room is spacious and comfortable and she is able to spend time there or sit with other residents in the day room as she pleases. There are plenty of activities provided and extra services such as a hairdresser, chiropodist etc. I would not hesitate to recommend Hafan y Waun as I feel completely confident that my mother is in a safe environment and being well looked after. Thank you!

Our relative has been a resident since January 2014. We realise that caring for our loved one is a challenge, but we appreciate the effort that is put in to please her and care for her. We have always found all staff we come into contact with very helpful and caring often going the extra mile to alleviate any concerns we have. As a family, we are very grateful for the continued care and support given.

Hafan y Waun is an amazing establishment, nothing but praise for the amount of care and support to not only my mum in her transition from being at home to settling in, but also to us as a family.

Thank you.

This place is purpose built and the staff are just wonderful with my husband.

When thanking two of the residents at the end of the last monthly service, they answered with a cheerful smile 'We come because we enjoy'.

I have enjoyed volunteering around genuinely caring and compassionate people who hold incredibly high standards and values.They taught me that the smallest details in daily life are just as important as the basics of care.

Really clean, the staff are really helpful and friendly, nice garden! I enjoy coming to volunteer here each week. nice tea and coffee. The carpet is always nice and clean, very professional throughout, get along well with everybody here.

Lovely residence. Love my job throughout. Like my boss. Pretty gardens. The staff very sufficient and clean. A lovely picnic spot. Lovely colleagues. Very good management.

My mother was a resident for three years and towards the end of her life. I acted as a volunteer and was a member of the Amenity Committee. Hafan y Waun was and is the most caring place. My brother and I were always assured our mother was cared for with great dignity and the very best attention. On a very basic level, the home itself is bright, modern and spotlessly clean. The staff throughout are professional, diligent and caring. I cannot thank the staff enough for the three years in which my mother enjoyed the activities provided and loved the garden. In the end, my mother died in a safe secure environment. She was shown great respect and love. I always recommend and commend Hafan y Waun to people in the mid-Wales area.

Given the circumstances that we found ourselves in, all of the immediate family are happy (if you understand my meaning) that my 92-year-old father is having a high level of care in his very difficult time of life.

Mum's care has been exemplary not only in practical/practice terms but also in terms of the genuine affection for her among the staff, despite sometimes 'interesting' responses on her part. In more than 6 years of being bed bound the staff have managed to maintain her delicate skin in tact and have done everything for her comfort. I am also delighted that the path to the end of Mum's life has been carefully discussed with us, Mum's family and ensured that she has not been distressed by unsuitable interventions - her dignity and comfort have been ensured at all times. The nursing and care staff and chaplain and volunteers have also been extremely supportive of me and the rest of the family. Thank you very much to all.