St Hilary, Cowbridge CF71 7DP
Person in charge: Susan Evans (Manager)
Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Languages Spoken by Staff (other than English): Welsh
Single Rooms: 30
Rooms with ensuite WC: 12
Weekly Charges Guide: Nursing Care Single £685 – £725 (These prices are only a guideline, please contact The Manor House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on The Manor House: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 7.9 (maximum of 10) for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Manor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for The Manor House is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for The Manor House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Manor House has a Review Score of 7.9 (7.917) from 1 Reviews
Review submitted from a Website Submission by Deborah F (Daughter of Resident) on Saturday 15 July 2017. Relates to July 2017.
We have just placed mum in this care home after a traumatic time, including a short stay in another care facility. The Manor House is a beautiful old building with stunning grounds where you can sit out on a nice day (we have already done this several times). The staff are incredibly kind and patient and also very efficient, we can not believe we have found such a lovely place. Activities are arranged, there was an hour of piano playing the other afternoon, very relaxing to listen to in the lovely large lounge area. We have had lunch at The Manor and the food is very nicely presented and tasty.
We can feel at peace that mum is being looked after in a gentle, caring environment and receiving what we consider to be the highest quality of care.
The Manor House is fresh and clean and decorated throughout with stunning fresh flower arrangements.
How likely would you be to recommend The Manor House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at The Manor House