Care Homes Owned by The Manor House St Hilary Ltd

Milsom House is an excellent care home, staffed by people who are both efficient and caring. I have nothing but praise for them.

We placed Mum into Milsom House after her 100th Birthday. She required 24/7 care for her own safety she has onset senile dementia, with poor short-term memory. Milsom House provides that security especially during the nighttime. The staff appear helpful and the nursing staff always available to offer medical updates. Mum is happy sitting in her chair most of the day watching TV. Her appetite is diminishing and I have asked alternate meals to be occasionally offered eg: porridge/breakfast; eggs on toast for lunch. I hope that they are listening, only requests???

My brother has been at Milsom House for a short time. I am very pleased and happy he has settled in. It's been a difficult time for me so it's a great relief that he is being well cared for and at least he is safe. All the staff are wonderful to both my brother and to me, always feel welcome there. It is truly a lovely environment for him to be there. You say do not use names, but having Kaite there is a breath of fresh air to me. My brother feels he can ask anything of the staff, I also feel that pressure taken off me. He loves the food, the staff ensure he is clean every day. He has showers, they look after his hygiene. Excellent all round.

My mother lived at Milsom House for 18 months, where she was consistently treated with the utmost care, kindness and respect. The staff are truly wonderful, and the home is always spotlessly clean and well maintained. It offers several comfortable sitting rooms and a variety of bedrooms, many with private toilets and showers. The residents are always well cared for and smartly dressed, and carers are readily available whenever assistance is needed.

My mother spent her final days at Milsom House, and I will always be grateful for the exceptional compassion shown by the nurses and care staff. They ensured that she was comfortable and treated with dignity, while also giving me thoughtful advice and invaluable support during an extremely difficult time.

I cannot speak highly enough of Milsom House and its dedicated staff. I would recommend it without hesitation to anyone seeking a caring, respectful and professionally run home for a loved one.

The Manor looks extraordinarily beautiful inside and out, which to an artist and gardener was so important. I cannot thank the nursing staff in particular for their care and love, especially at the end.

My dad has been at Milsom House for four years. During this time he has been cared for with kindness and understanding, kept clean and tidy and fed well due to the amazing chef and kitchen assistants. He takes part in exercise games when the sports assistants are there but due to his increasing dementia this is not all the time. The staff all treat him with a smile and ensure that he is safe and happy in the home. Overall, we are satisfied with the care he receives and are kept informed and updated if his needs change.

We are incredibly grateful to all the staff at Milsom House for the wonderful care + support they have provided to our loved one. Their end of life care + support has been gratefully received and helped us all immensely through this difficult time. The nurses + carers have provided round the clock care and made a very difficult period in our lives a little bit easier. We cant thank you all enough.

My mother has blossomed since moving into The Manor House from a combination of gentle understanding and consistent care from every member of the team. The care did not stop with the resident, they care for the whole family.

All in all, I am very pleased I found this home for my mum.

My mother was a resident at Milsom house during 2025. All of Milsom house staff were so kind and supportive to my mother and myself, mum was cared for with so much dignity and respect. Milsom house is a small friendly care home where you can feel part of your loved one's care. My mum particularly enjoyed the garden and we put in plants together. Mum loved the food it was always so beautifully presented and the catering staff took time to learn about my mother's dietary needs and requirements. Milsom house was always beautifully clean and the laundry staff took care with her clothes. The management, nursing and support workers were knowledgable and gave care with compassion and always had time for my mum and myself as well when I needed to discuss her care. Milsom house has some daily activities for residents, they were looking to increase these which will be very beneficial for the residents. I would like to thank all staff who supported mum; it became her home.

My mother, Joan went into Milsom House Residential Care and Nursing Home on December 1st 2026. Like lots of families having to face the decision of whether or not this is right thing to do, we too, found this a difficult decision to make. However, I need not have worried about the care that residents receive there. Joan has been looked after and cared for with the utmost professionalism, respect and attention. Unfortunately Joan only spent five months in the Manors care. She passed away due to old age basically and at the age of nearly 98 passed peacefully in the homes care. We naturally would like thank everyone who was involved with Joan's care throughout her stay. I would not have done or chosen anything differently if we were to have our time again. If anyone finds themselves having to make a decision about a relatives or friends care, I would recommend you have a look at The Manor.

Since being at The Manor House my mother has been cared for in an exemplary way. The home itself is beautifully maintained and all the staff display kindness, respect and warmth. Staff communication has been outstanding and I have always felt that management has prioritised out interests and those of my mother. My whole family is very grateful.

As the daughter of a resident, I cannot praise this care home highly enough. The care, compassion, and dignity shown to my dad were second to none. Both my dad and I were delighted with the excellent facilities, support, and exceptional nursing care provided throughout his stay. The staff consistently went above and beyond to ensure he was comfortable, respected, and well cared for. I would wholeheartedly recommend this care home to anyone looking for outstanding care for a loved one.

A super and caring home. I am very happy here.

The care and love shown to my father by everyone at the Manor House was incredible. He felt very at home and well looked after. They even found his favourite trifle for his birthday!

I would recommend the Manor House to anyone. It is a beautiful location with friendly and caring staff. It was a pleasure to visit him there.

My mother has been a resident at The Manor since September 2025 and during this time her health has deteriorated rapidly following a stroke earlier in the year. It has been a very difficult journey for our family as her condition has understandably affected her brain, outlook and overall personality. Despite the challenges we are facing, I want to say that teh home has been amazing throughout. The staff and carers have been supportive, attentive and kind and we genuinely cannot fault the standard of care and she had received. They have treated her with dignity and respect, and we are grateful for the way they interact with her. As a family, when it is your own mum, it is natural to feel emotional and sometimes to wish that more could be done, even when you know everyone is doing their best. Overall we appreciate the care she is receiving and the compassion environment provided by The Manor.

This is a well run care home with the residents health, comfort and happiness a priority. The nursing staff take great care of the residents, observing any health changes, calling for a doctor or ambulance to arrive promptly. The kitchen staff are excellent making meals according to needs. The carers are very food, treating the residents with dignity and friendship. The home is very clean with each room cleaned daily. The management provide entertainment where possible, with concerts, social events and weekly piano entertainment. The gardens are well maintained and residents are encouraged to sit outside on sunny days.

The Manor in St Hilary had been recommended by friends who had direct experience of it's qualities, as well as health professionals who visited. It's reputation was well deserved, as she thrived in the caring and compassionate environment there which was more akin to a country house hotel than to a care home. Mam had always enjoyed cooking and was wholesome in her praise for the lavish lunches.

The staff could not have been more caring, with everyone knowing Mam's foibles and eccentricities, and amazingly accommodating them! Mam used to take full advantage of the private well-tended grounds with their wonderful views across the Vale, over the channel, and onto the North Somerset coast; we enjoyed many sunny days on the lawn.

As a family we got to know all the nursing staff over the four years Mam spent at The Manor and we felt that she had truly found a second family in the home.

We will always be grateful to the amazing staff there for making Mam's last years so peaceful and safe.

She chose The Manor House because of its calm, quiet atmosphere and wonderful garden. It is a truly peaceful place to be.

Thank you for looking after our mum/nan/great nan.