





Independent and family run since 2006. Milsom House has built a reputation for providing the very best nursing care in a home of warmth and happiness.
A wide range of care services is provided to meet varying needs. Some residents choose the home for a comfortable and stress-free lifestyle, free from the challenges of daily living, while others receive more specialised and complex nursing support.
Residents are cared for by a dedicated...
Care Provided by Milsom House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are inclusive of any funding contributions. Please contact Milsom House for further information in relation to fees.
The price(s) shown are provided by the care home. Contact Milsom House for full pricing details and T&Cs.
Contact Milsom House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- The Manor House St Hilary Ltd
- Private Owned
Person in charge
- Louise Johnson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 2
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (12)
Parking
- On site parking
Milsom House Reviews (9)
Milsom House has a Review Score of 9.2 (9.225) out of 10, based on 7 reviews in the last 2 years.
Over all time Milsom House has 9 reviews.
My dad has been at Milsom House for four years. During this time he has been cared for with kindness and understanding, kept clean and tidy and fed well due to the amazing chef and kitchen assistants. He takes part in exercise games when the sports assistants are there but due to his increasing dementia this is not all the time. The staff all treat him with a smile and ensure that he is safe and happy in the home. Overall, we are satisfied with the care he receives and are kept informed and updated if his needs change.
Thank you for taking the time to leave a review. We are delighted to hear that your father has been happy with the care and support he receives at Milsom House. I speak for the whole team when I say that It is a true pleasure looking after him.
We are incredibly grateful to all the staff at Milsom House for the wonderful care + support they have provided to our loved one. Their end of life care + support has been gratefully received and helped us all immensely through this difficult time. The nurses + carers have provided round the clock care and made a very difficult period in our lives a little bit easier. We cant thank you all enough.
Thank you for your heartfelt words. We are so pleased to know that our team were able to provide compassion, dignity, and support to make a difficult period a little easier. Your appreciation of what we do is truly valued.
The staff are lovely, and the food choices on offer are excellent.
All in all, I am very pleased I found this home for my mum.
Thank you for your lovely review. We are delighted to know you have been pleased with Mum's care over the last four years. Your kind comments about our team, the home, and food means everything to us.
My mother was a resident at Milsom house during 2025. All of Milsom house staff were so kind and supportive to my mother and myself, mum was cared for with so much dignity and respect. Milsom house is a small friendly care home where you can feel part of your loved one's care. My mum particularly enjoyed the garden and we put in plants together. Mum loved the food it was always so beautifully presented and the catering staff took time to learn about my mother's dietary needs and requirements. Milsom house was always beautifully clean and the laundry staff took care with her clothes. The management, nursing and support workers were knowledgable and gave care with compassion and always had time for my mum and myself as well when I needed to discuss her care. Milsom house has some daily activities for residents, they were looking to increase these which will be very beneficial for the residents. I would like to thank all staff who supported mum; it became her home.
We are pleased to say we have made some big...
My mother, Joan went into Milsom House Residential Care and Nursing Home on December 1st 2026. Like lots of families having to face the decision of whether or not this is right thing to do, we too, found this a difficult decision to make. However, I need not have worried about the care that residents receive there. Joan has been looked after and cared for with the utmost professionalism, respect and attention. Unfortunately Joan only spent five months in the Manors care. She passed away due to old age basically and at the age of nearly 98 passed peacefully in the homes care. We naturally would like thank everyone who was involved with Joan's care throughout her stay. I would not have done or chosen anything differently if we were to have our time again. If anyone finds themselves having to make a decision about a relatives or friends care, I would recommend you have a look at The Manor.
Thank you for such a thoughtful review. It means a great deal to hear you felt reassured by the care, compassion, and professionalism shown to your Mum throughout her stay. We are grateful for your recommendation of Milsom House and are very proud to know you would make the same decision again for your Mum's care.
As the daughter of a resident, I cannot praise this care home highly enough. The care, compassion, and dignity shown to my dad were second to none. Both my dad and I were delighted with the excellent facilities, support, and exceptional nursing care provided throughout his stay. The staff consistently went above and beyond to ensure he was comfortable, respected, and well cared for. I would wholeheartedly recommend this care home to anyone looking for outstanding care for a loved one.
Thank you for taking the time to leave such a thoughtful and heartfelt review. We are pleased to hear both you and your Dad enjoyed such a positive experience with us. Your recognition of our staff, facilities, and nursing care will be shared with the whole team. Thank you for placing your trust in us to care for your Dad.
A super and caring home. I am very happy here.
It is a pleasure to have you as part of the Milsom House Family.
My mum was basically on her deathbed in hospital, when we managed to get her into Milsom House, within days, it was as though the clock had gone back 5 years as her very strong personality came back which was wonderful for all her family to see, this was down to the wonderful care and patience of all the staff at Milsom House
She has now been at Milsom for over 8 months and is absolutely thriving and that is down to the fantastic team that Milsom House are fortunate to have.
Thank you for looking after our mum/nan/great nan.
Thank you for your kind words. They are much appreciated. We endeavour to treat our residents as individuals and it pleases us that you feel your mum has regained her personality.
My mother of 97 years of age was allocated room 16 for a two-week stay in the first two weeks of June 2022. During her stay, she found that the emergency call pull cord in the en suite toilet did not work, and subsequently was stuck on there for over 45 minutes until one of the residents raised the alarm! During the eleven days she was in residence, she was showered once! Although she booked for two weeks her stay was cut short when she contracted a chest infection and had to be transferred to the hospital. The home still insisted she pays the full amount for her stay. Even as I write this she is still being cared for, fed, and looked after in hospital nearly £2000 the worst off. This home is certainly not to be recommended.
Thank you for your review, feedback is always welcomed and is important to us. It is unfortunate that your Mum could not fulfill her booked two week stay with us however we do operate a minimum (non-refundable) stay of two weeks which is made clear from the point of enquiry.
We are sorry there...
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (3)

Kelly started her career in hospitality in 2006 and has a real passion for enriching people’s experiences. Since then, Kelly has gained 15 years of management experience, which includes leading, training and developing teams.
After Kelly and her husband welcomed their son in 2019, she decided to pursue a career change into the care sector and gained a Level 2 qualification in Adult Social Care and worked as a Domiciliary care worker for 2 and a half years.
Since starting in Milsom House in 2025, Kelly has merged her previous career skills and knowledge with her new passion for the care sector. Kelly has a varied role within the home, which includes hosting, administration and activities co-ordinator. She is also the Head of Housekeeping and has recently been certified as a People Moving and Handling Trainer.

Louise joined Milsom House as an Administrator in 2013, having previously worked in retail and hospitality management. Now the General Manager, Louise, is dedicated to achieving excellence in elderly care.
Louise's career is defined by her commitment to continuous learning and leadership:
2014: Completed QCF Level 3 in Management and Leadership.
2017: Earned a QCF Level 4 Diploma in Management.
2018: Promoted to Deputy Manager.
2020: Completed QCF Level 5 Diploma in Leadership for Health and Social Care Services.
2021: Appointed General Manager of Milsom House.
Louise is passionate about creating a "home from home." Her vision focuses on building an inclusive, vibrant and diverse environment where residents, families, and staff feel safe, respected, and valued.
Outside of work, Louise stays active through exercise and is a dedicated supporter of her son's cycling career. She also shares her home with her beloved parrot, another of her lifelong passions.

Gillian is a dedicated nurse with 36 years’ experience, 29 of those years working for The Manor House St Hilary Ltd care homes. Alongside her RGN qualification, Gillian has advanced her leadership and management skills through the NVQ/QCF route, achieving a Level 4 Diploma in Management and a Level 5 Diploma in Leadership for Health and Social Care.
She has been at Milsom House since its inception in 2006 and has been instrumental in building and developing a care home to be proud of.
Gillian is deeply committed to providing person-centred care for Milsom House residents in a nurturing environment, where families can feel included, and staff are valued and listened to.
When Gillian is not at Milsom House, she enjoys spending time in her garden, walking, city breaks and being with her family.
Frequently Asked Questions about Milsom House
What types of Care is Milsom House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milsom House have?
There are 37 Single Rooms.
What are the Facilities & Services at Milsom House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Milsom House to the centre of Barry?
6.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milsom House to verify any information. View our terms and conditions. Milsom House has an Enhanced Service -more info.