Independent and family run since 2006. Milsom House has built a reputation for providing the very best nursing care in a home of warmth and happiness.
A wide range of care services is provided to meet varying needs. Some residents choose the home for a comfortable and stress-free lifestyle, free from the challenges of daily living, while others receive more specialised and complex nursing support.
Residents are cared for by a dedicated...
Independent and family run since 2006. Milsom House has built a reputation for providing the very best nursing care in a home of warmth and happiness.
A wide range of care services is provided to meet varying needs. Some residents choose the home for a comfortable and stress-free lifestyle, free from the challenges of daily living, while others receive more specialised and complex nursing support.
Residents are cared for by a dedicated team of experienced nurses and carers who are committed to maintaining the highest standards of professional practice. A variety of activities is offered, tailored to individual interests and preferences, ensuring residents always have meaningful choices in how they spend their time.
Meals are prepared by in-house chefs using fresh, seasonal ingredients sourced locally, providing nutritious and enjoyable dining experiences.
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Care Provided by Milsom House
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 37 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,425
From £1,425
Nursing Care
From £1,425
From £1,425
Contact Milsom House to confirm what's included and get a personalised quote:
All fees are inclusive of any funding contributions. Please contact Milsom House for further information in relation to fees.
The price(s) shown are provided by the care home. Contact Milsom House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Tours
Onsite Tours of Milsom HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 6:00 PM)Onsite Tours can take around 20 - 30 minutes. Weekend tours are subject to availability.
Review from Carys A (Daughter of Resident) published on 24 June 2026 Submitted via Website•
Overall Experience
As the daughter of a resident, I cannot praise this care home highly enough. The care, compassion, and dignity shown to my dad were second to none. Both my dad and I were delighted with the excellent facilities, support, and exceptional nursing care provided throughout his stay. The staff...
As the daughter of a resident, I cannot praise this care home highly enough. The care, compassion, and dignity shown to my dad were second to none. Both my dad and I were delighted with the excellent facilities, support, and exceptional nursing care provided throughout his stay. The staff consistently went above and beyond to ensure he was comfortable, respected, and well cared for. I would wholeheartedly recommend this care home to anyone looking for outstanding care for a loved one.
↩Reply from Louise Johnson, Milsom House Manager at Milsom House
Thank you for taking the time to leave such a thoughtful and heartfelt review. We are pleased to hear both you and your Dad enjoyed such a positive experience with us. Your recognition of our staff, facilities, and nursing care will be shared with the whole team. Thank you for placing your trust in us to care for your Dad.
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Review from E E (Resident / Service User) published on 23 June 2026 Submitted via Postal Review Card•
Overall Experience
A super and caring home. I am very happy here.
A super and caring home. I am very happy here.
↩Reply from Louise Johnson, Milsom House Manager at Milsom House
Thank you for your lovely review. We are so pleased to hear you are happy at Milsom House, it really means everything to us.
It is a pleasure to have you as part of the Milsom House Family.
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Review from Michelle C (Daughter of Resident) published on 3 November 2022 Submitted via Website•
Overall Experience
There aren't enough stars to rate Milsom House and this is because of the fantastic team of carers that look after my mum, going from the management to the cleaners, they are all just wonderful, it doesn't matter how busy they are, they always find time to stop and have a nice chat with us making...
There aren't enough stars to rate Milsom House and this is because of the fantastic team of carers that look after my mum, going from the management to the cleaners, they are all just wonderful, it doesn't matter how busy they are, they always find time to stop and have a nice chat with us making us feel incredibly welcome! My mum was basically on her deathbed in hospital, when we managed to get her into Milsom House, within days, it was as though the clock had gone back 5 years as her very strong personality came back which was wonderful for all her family to see, this was down to the wonderful care and patience of all the staff at Milsom House She has now been at Milsom for over 8 months and is absolutely thriving and that is down to the fantastic team that Milsom House are fortunate to have.
Thank you for looking after our mum/nan/great nan.
↩Reply from Gillian Allison, Clinical Manager at Milsom House
Thank you for your kind words. They are much appreciated. We endeavour to treat our residents as individuals and it pleases us that you feel your mum has regained her personality.
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Review from Anthony J (Son of Resident) published on 17 June 2022 Submitted via Website•
Overall Experience
My mother of 97 years of age was allocated room 16 for a two-week stay in the first two weeks of June 2022. During her stay, she found that the emergency call pull cord in the en suite toilet did not work, and subsequently was stuck on there for over 45 minutes until one of the residents raised the...
My mother of 97 years of age was allocated room 16 for a two-week stay in the first two weeks of June 2022. During her stay, she found that the emergency call pull cord in the en suite toilet did not work, and subsequently was stuck on there for over 45 minutes until one of the residents raised the alarm! During the eleven days she was in residence, she was showered once! Although she booked for two weeks her stay was cut short when she contracted a chest infection and had to be transferred to the hospital. The home still insisted she pays the full amount for her stay. Even as I write this she is still being cared for, fed, and looked after in hospital nearly £2000 the worst off. This home is certainly not to be recommended.
↩Reply from Louise Johnson, Manager at Milsom House
Thank you for your review, feedback is always welcomed and is important to us. It is unfortunate that your Mum could not fulfill her booked two week stay with us however we do operate a minimum (non-refundable) stay of two weeks which is made clear from the point of enquiry.
We are sorry there...
Thank you for your review, feedback is always welcomed and is important to us. It is unfortunate that your Mum could not fulfill her booked two week stay with us however we do operate a minimum (non-refundable) stay of two weeks which is made clear from the point of enquiry.
We are sorry there was a fault with the en-suite call bell this was acted on immediately.
In relation to your Mum only having one shower during her stay, we encourage all of our residents at Milsom House to make choices about their care, personal preferences and to promote their independence in every way possible, their choices may not be agreeable to relatives and family members but it is important to us that we provide the care and assistance to a level with which a resident is happy and to respect their wish to refuse.
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Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Milsom House.
Accreditations
There are no accreditations posted yet for Milsom House.
Meet the Team (3)
Kelly SimsJob Title HostJoined 2025
Kelly started her career in hospitality in 2006 and has a real passion for enriching people’s experiences. Since then, Kelly has gained 15 years of...
Kelly started her career in hospitality in 2006 and has a real passion for enriching people’s experiences. Since then, Kelly has gained 15 years of management experience, which includes leading, training and developing teams.
After Kelly and her husband welcomed their son in 2019, she decided to pursue a career change into the care sector and gained a Level 2 qualification in Adult Social Care and worked as a Domiciliary care worker for 2 and a half years.
Since starting in Milsom House in 2025, Kelly has merged her previous career skills and knowledge with her new passion for the care sector. Kelly has a varied role within the home, which includes hosting, administration and activities co-ordinator. She is also the Head of Housekeeping and has recently been certified as a People Moving and Handling Trainer.
Louise JohnsonJob Title General ManagerJoined 2013
Louise joined Milsom House as an Administrator in 2013, having previously worked in retail and hospitality management. Now the General Manager,...
Louise joined Milsom House as an Administrator in 2013, having previously worked in retail and hospitality management. Now the General Manager, Louise, is dedicated to achieving excellence in elderly care.
Louise's career is defined by her commitment to continuous learning and leadership:
2014: Completed QCF Level 3 in Management and Leadership.
2017: Earned a QCF Level 4 Diploma in Management.
2018: Promoted to Deputy Manager.
2020: Completed QCF Level 5 Diploma in Leadership for Health and Social Care Services.
2021: Appointed General Manager of Milsom House.
Louise is passionate about creating a "home from home." Her vision focuses on building an inclusive, vibrant and diverse environment where residents, families, and staff feel safe, respected, and valued.
Outside of work, Louise stays active through exercise and is a dedicated supporter of her son's cycling career. She also shares her home with her beloved parrot, another of her lifelong passions.
Gillian AllisonJob Title Nurse ManagerJoined 1998
Gillian is a dedicated nurse with 36 years’ experience, 29 of those years working for The Manor House St Hilary Ltd care homes. Alongside her RGN...
Gillian is a dedicated nurse with 36 years’ experience, 29 of those years working for The Manor House St Hilary Ltd care homes. Alongside her RGN qualification, Gillian has advanced her leadership and management skills through the NVQ/QCF route, achieving a Level 4 Diploma in Management and a Level 5 Diploma in Leadership for Health and Social Care.
She has been at Milsom House since its inception in 2006 and has been instrumental in building and developing a care home to be proud of.
Gillian is deeply committed to providing person-centred care for Milsom House residents in a nurturing environment, where families can feel included, and staff are valued and listened to.
When Gillian is not at Milsom House, she enjoys spending time in her garden, walking, city breaks and being with her family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milsom House to verify any information. View our terms and conditions. Milsom House has an Enhanced Service -what an Enhanced Service includes.
