Care Homes Owned by The Manor House St Hilary Ltd in Vale of Glamorgan

My mum is in Milsom House and has been there since July 2026. My sister and I are very happy with the care mum is receiving from all of the staff. The carers and the nursing staff are very attentive and are taking great care of her. Mum has settled very well. She is always happy when I visit. She is clean & tidy. Her hair is always brushed and the hairdresser visits regularly. Mum enjoys joining in with activities like a quiz and flower arranging. The routine of having meal times at the same time every day and of activities being planned is really helping mum as she has dementia. Milsom house itself is always spotless and the staff are always friendly. Mum loves that she can have a cup of tea and biscuits whenever she wants too, as she is a 'tea fiend!'Mum is treated with dignity and respect and I am very grateful that she is in a happy, safe environment. I highly recommend Milsom House.

Mum was a resident for around 7 months before her death and was very well cared for during this time. The home has great staff and is a very caring environment. Mum was afforded dignity in her final months.

I help as a regular volunteer at The Manor House two afternoons a week on the Befriending group and doing Recreation. I have also had my Mother live at The Manor for six and a half years. I find the all round care and attention to detail to be outstanding, from the Medical Care, general caring level and residents happiness. There are many activities including quizzes, exercise and craft. There is hairdressing and nail care. Communion is also available regularly. The Manor House itself is immaculate with extensive grounds and a resident Bee population providing honey! Fresh flowers are evident throughout the building with posies on breakfast and supper trays. The catering is done by several chefs to a very high standard and there is always a choice. The owners are on site and are available and approachable. I was very happy with the care my mother received there and I am proud to be associated with The Manor House as a volunteer.

All staff show the upmost care and respect to all the residents. The staff are all very friendly and patient. They provide great updates to you about your family member in the nursing home. Katie and all the carers and nurses do an exceptional job.

Thank you Milsom house 5 * rating from us x

A wonderful care home with staff that go above and beyond to look after their residents. They provide a comfortable, safe and caring environment that you feel when entering the home. The food is excellent and the activities are varied, participation is encouraged not compulsory. Visitors are welcome at any time - even dogs - and the staff always have up to date knowledge about their residents. A lovely place to spend your later years.

The nursing Staff were amazing right up to the end and were so supportive at what was a very upsetting and difficult time.

Very good in every way.

The Manor House feels more like a 'home' than a residential care facility and I love that

The care home manager is lovely and always came to check that everything was fine with mum. When we left and had difficulty pushing the wheelchair the owner came out to help! How lovely was that. It is a home with a personal touch, it is very unique and I can honestly say you will not find a better home to care for your loved one. I have never been in to a care home like this, amazing.

The staff are wonderful, so genuinely caring and attentive. The food is delicious and varied. Mum often chooses her own tea and is catered for. She enjoys the activities she attends and the staff are very welcoming to all visitors.

Milsom House has been brilliant for my Nan - the staff are extremely friendly, attentive and welcoming. All the residents are incredibly well looked after, and I know my Nan is very happy and comfortable here.

There are lots of activities going on throughout the week and the atmosphere is always bright and cheery.

My 92 year old father has lived in Milsom House for a year and he and us, his family, are very pleased with it. The staff are very good, being caring and careful, as he is disabled, as well as cheerful and chatty. This applies whether they are carers, nurses, catering, admin or general staff; there is a very good attitude. The food is excellent, a good choice to tempt aged people. The rooms are cosy, with dad's own pictures and ornaments. There is a good variety of common rooms, as well as daily events. I can definitely recommend Milsom House

My mother was welcomed into Milsom House in May 2026. The care she has received since becoming a resident has been and is outstanding. I was extremely worried that Mum would not settle into a new environment because of her dementia but glad to say she is doing extremely well. The staff are amazing and extremely patient with her. Her room is lovely, clean and always well presented. She is eating well and is always giggling away. I can't thank the staff enough for helping easing mum into a new environment.

Had been in hospital for a few months and now discharged. This home close to my home town and recommended by near neighbours. Very good experience, helpful friendly staff. Nice rooms and meals but not convenient for my nearest family to visit so now looking for home closer to them. Will be sorry to leave but needs must.

It has been a real delight to visit and see Dad happy, chatty and, overall, so much more upbeat about life. Dementia is such a cruel disease, and making the decision to move Dad into a care home was incredibly difficult. However, after visiting Milsom House, the decision became so much easier.

We didn't feel the need to look anywhere else. From the moment we visited, we immediately had a feeling that this could be 'home' for Dad - and it truly has become that.

Visiting is always so easy and relaxed. We can come and go, spend time with Dad and are always made to feel welcome. It means so much to know that he is being cared for with such kindness, patience and compassion.

Thank you so much to everyone at Milsom House. You are absolute angels, and we will always be incredibly grateful for everything you do for Dad.

My grandfather is a resident at Milsom House. As a family we were reluctant about resorting to a care home as we feared care standard's and thought we could provide better at home. We were wrong Milsom House has cared and nursed my Grandfather back to a health standard we did not think was possible, all his care needs are attended to no matter what time of the day we visit! His room is always clean with fresh towels and bedding, his food is made from scratch by kitchen staff and to a texture he can tolerate. Staff go above and beyond to ensure a friendly home from home environment, with staff actively taking part in entertainment such as singing, quizzes and stories. Family concerns are always listened to and acted upon accordingly.

Milsom House is an excellent care home, staffed by people who are both efficient and caring. I have nothing but praise for them.

We placed Mum into Milsom House after her 100th Birthday. She required 24/7 care for her own safety she has onset senile dementia, with poor short-term memory. Milsom House provides that security especially during the nighttime. The staff appear helpful and the nursing staff always available to offer medical updates. Mum is happy sitting in her chair most of the day watching TV. Her appetite is diminishing and I have asked alternate meals to be occasionally offered eg: porridge/breakfast; eggs on toast for lunch. I hope that they are listening, only requests???