St Mark's Court Care Home

Park Terrace, Waun Wen, Swansea SA1 2BY

St. Marks Court Care Home provides a very high standard of quality nursing and respite care for the elderly. The Home has an excellent reputation within the community and maintains very close links with both churches.

Boasting several large, light well aired sitting rooms where residents can choose to spend time with their friends and family, as well as two small quiet lounges for those who prefer some peace and quiet in their day. There are a team of qualified nurses, supported by a group of loyal and highly motivated care staff, many of whom have trained to NVQ level or in the process of doing so. An activities organiser co-ordinates with the care staff in providing a varied and enjoyable activities programme, these include activities such as bingo, house quiz, board games, sing a longs, video afternoons and horse riding.

Group: Priory Adult Care

Person in charge: Dan Ward (Home Manager)

Local Authority / Social Services: Swansea City and County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Nursing Care Single from £579 (These prices are only a guideline, please contact St Mark's Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on St Mark's Court Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.1 (maximum of 10) for St Mark's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for St Mark's Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for St Mark's Court Care Home is calculated as follows: ( (59 Excellents x 5) + (13 Goods x 4) ) ÷ 72 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.276 Points relating to the number of positive Reviews for St Mark's Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 St Mark's Court Care Home has a Review Score of 9.1 (9.095) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mark's Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mark's Court Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2

St Marks Court Care Home is filled with love and compassion. From the manager to the cleaners everyone is friendly. The care given to my mother was second to none which gave me peace of mind knowing she was in such a lovely environment.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff in St Mark's care are extremely helpful, polite and caring. They treat all residents with respect and nothing is too much trouble for them. Whilst there visiting my late mother, we were always offered refreshments and something to eat. The staff always treated my mother with respect and dignity. The nurses were always very good with her. They treated family members with respect. Nothing was too much trouble for them. They always made sure my mother was clean and tidy and well dressed. The staff treated her like she was a good friend.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum was in St Mark's for over 4 months, she was suffering from severe dementia amongst other ailments so we had to find a care home that we would be sure we could rely on as mum could not communicate too well, we truly found it here, every single member of staff that dealt with mum showed the utmost care and friendliness to make mum feel safe and special and above all showed true professionalism.
Every time we rang to check on mum nothing would be too much trouble for the staff and I felt that I was kept informed entirely on changes to mum. Every resident you came across during our many hours of visiting St Mark's always appeared to be happy and contented and if not there would be someone attending to them, any small problems with mum's immaculate room would be dealt with extremely quickly by superb maintenance staff.
I'm a very critical person when it came to mum although you wouldn't believe it! I highly recommend St Mark's.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

From the time we were shown around (before mum moved in), we felt happy that there was a room for her. It was a happy, caring home and the staff were all very friendly and residents all looked so well and comfortable. Mum has settled in well thanks to all the staff.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mother was resident in St Mark's for only a brief time, but we cannot praise the manager and all the staff for the work they do there. They stepped in to help at a time when we really needed all the help we could get finding and transferring mam to a suitable, local, caring/ nursing home. When we visited mam, she was always clean, tidily dressed, warm and relaxed. The staff were always cheerful, caring and attentive and we were grateful for the excellent nursing skills. We were kept informed of any/all new developments and treatments and when her time came, she was treated with dignity and respect. We can never thank them enough for all they did, in our opinion all the staff deserve the GEM award.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The warmth and compassion of the staff made me feel my Dad was being cared for in a home from home. They all expressed a "can do" approach to any challenge, guided by the role model provided by the Manager. The staff not only cared for Dad but for me and my family as well. They kept me informed every step of the way and explained the treatment and medication which was prescribed to my Dad. I am so glad that my Dad had the care he did. I couldn't have wished for better and my Dad was as important to the staff as he was to me.

How likely would you be to recommend St Mark's Court Care Home? Extremely Likely

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Treated with Dignity

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Average Rating:   4.8 out of 5

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