A very big thank you to the Fleet Valley first-class, professional care team
David C (Friend of Resident)
The care and attention my husband receives at Fleet Vally is second to none.
W M (Wife of Resident)
the staff were marvellous: kind, warm, attentive and always very professional
Mark W (Son of Resident)
These prices are only a guideline, please contact Fleet Valley Care Ltd to find out the exact price for your requirements.
If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.
Fleet Valley Care Ltd has a Review Score of 10 (9.953) out of 10, based on 22 reviews in the last 2 years. Over all time Fleet Valley Care Ltd has 41 reviews.
Review from Christine H (Daughter of Resident) published on 17 May 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd
Thank you for reviewing our service Christine, as a staff team we very much appreciate your positive comments,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.953) out of 10 for Fleet Valley Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Fleet Valley Care Ltd is calculated as follows: ( (248 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fleet Valley Care Ltd is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jun 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Adequate
(3) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 18 Aug 2025
Please do get in touch to discuss your care arrangements and to arrange a tour.
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Job Title: Care Home Manager
Joined: 2008
As a Chartered Manager with a degree qualification in Health and Social Care, Sheila began her career as a care assistant over 30 years ago and had worked in Residential care settings and services specialising in Dementia care before taking up her Manager's role at Fleet Valley Care Home. Sheila's passion had always been to make a difference in the lives of the individuals in her care and to ensure they receive the highest quality care at all times.
Committed to excellence, Sheila's priority is to provide individuals with care in a safe environment where dignity is maintained, personal privacy respected and personal needs are fully met. Sheila's staff team deliver high-quality, compassionate care to all residents living at Fleet Valley, where she is proud of the home's family feel and believes fun and laughter are a priority.
As a manager, Sheila enjoys training and coaching her staff team, sharing information and knowledge from her experience and learning as a Dementia Champion. For Sheila, the true success of being a manager is measured in improving the lives of those around her, if you can help someone meet their goals, and make them smile when they didn't think they could, then that's what truly counts.
Sheila lives with her husband Richard and has one daughter and two grandchildren, when not working Sheila enjoys family time, reading and walking with friends
Sheila would invite those interested in life at Fleet Valley to visit the home, enjoy afternoon tea, or join some of our variable entertainment and would be delighted to answer any questions.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleet Valley Care Ltd to verify any information. View our terms and conditions. Fleet Valley Care Ltd has an Enhanced Service - more info.
