Fleet Valley Care Ltd

43 Fleet Street, Gatehouse of Fleet, Castle Douglas DG7 2JT
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Top 20 carehome certificate
10 47 Reviews
  • Fleet Valley Care Ltd, Castle Douglas
Fleet Valley Care Home is designed to promote small group living, providing accommodation and 24-hour nursing care, with a Nurse Clinician on a daily basis, for up to 43 residents. Fleet Valley has a relaxed atmosphere, strong sense of family and close links with the local community, that ensures residents feel truly at home.

The bedrooms are of excellent quality - all have en-suite facilities, are spacious, have an attractive outlook and are decorated and furnished to a very high standard. To reflect your individual tastes, the team encourage residents to bring any articles of furniture, framed pictures and photographs to truly personalise their space.

The home has a team of staff who have an intuitive understanding of Fleet Valley’s tradition of care, hospitality and service and residents are entrusted to them, certain that they practice these old-fashioned values in relaxing comfort.

Whilst staying with Fleet Valley, you will enjoy charming surroundings, hand-prepared cuisine and quality care, and from the moment you walk through the door of Fleet Valley Care Home you will find a very warm welcome.
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Care Provided by Fleet Valley Care Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1480
  • Self-Funded Nursing Dementia Care: from £1480
  • RESPITE Self-Funded Residential Care: from £1480
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1480
  • RESPITE Self-Funded Nursing Dementia Care: from £1480

These prices are only a guideline, please contact Fleet Valley Care Ltd to find out the exact price for your requirements.

Contact Fleet Valley Care Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Fleet Valley Care Ltd to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Sheila Kelly (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Fleet Valley Care Ltd Reviews (47)

10

Fleet Valley Care Ltd has a Review Score of 10 (9.968) out of 10, based on 26 reviews in the last 2 years.
Over all time Fleet Valley Care Ltd has 47 reviews.

Overall Experience
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Date Published
  • 47
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  • 26
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Reviewer Connection to Fleet Valley Care Ltd
  • 13
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  • 2
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  • 1
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Total of 47, showing 41-47
Review from David W (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Let me begin by saying that I can't really praise Fleet Valley high enough. My 81-year-old mother had to go in at short notice after my dad collapsed and had to be rushed to hospital. They welcomed my mother with open arms and could not do enough to help her settle in, feel welcome and ensure that she
was looked after to the highest standards. Their professional approach inspired the confidence in me that she was in safe hands. They took time to ensure that my mother was looked after and listened to, entertained and challenged to try new things and encouraged to be part of the care home community - true client-centric care at its best. I will never be able to thank the team enough, not only for looking after my mother but for they how dealt with the situation of lockdown, their commitment to their residents and the families was simply outstanding. I will always be in your debt.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you, David, for taking the time to review our service and we as a staff team very much appreciate your comments and we would thank you for working with us at this difficult time to enable us to offer the best possible care and support for your mum and we wish her well in her new home.
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Review from Shona M (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we couldn’t be happier with the care our mum receives, she settled in very well, and this is very much her home now.
The staff are always happy to help, friendly and supportive, it has a very homely feel but still has the highest quality of care and always with a smile.
They have been
doing a great job through the lockdown. We have been receiving regular updates and decision making.
Would always recommend.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for reviewing our service, Shona. As a team, we thank you for your ongoing support during this time.
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Review from K T (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Fleet Valley Gatehouse for many years. The care she receives is second to none. She has been supported throughout her illness with great respect and dignity by all staff and the home feels like extended family. The atmosphere within the home is open, friendly and homely.
The staff are all professional and knowledgeable but manage to combine this with a friendly and relaxed atmosphere within the home. During the Covid situation staff have been fantastic at keeping in touch with emails, letters and photos and facilitating Skype and as a relative, this has been extremely important to me.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for taking the time to review our service Karen, we the staff really appreciate your comment and the support you have given us during your mums stay here at Fleet Valley.
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Review from Brenda B (Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at the care home for over 5-years and have never been happier. In the whole time I have been here, I have been treated with respect by all the staff, and nothing is too much trouble for them. I believe it is the best move I have made.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for your comments, Brenda, you are a great asset to our home and thank you for choosing to live with us.
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Review from Elizabeth T (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Fleet Valley in May 2017 for five day emergency respite care. The care Mum received during those five days was excellent and reassured my family that Mum would be well looked after and Fleet Valley was the right care home for Mum as her Dementia progressed. Mum was treated with the
utmost respect and dignity during her stay. Highly recommend Fleet Valley Care Home.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for your posit comments and feedback Elizabeth, we as a staff team much appreciate that you have taken the time to review our care home.
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Review from Libby C (Daughter-in-law of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived at Fleet Valley for nearly four years - she is now 104! (Due to the pandemic we could not visit for her recent birthday, but staff arranged a beautiful cake, a little party and Facetime with us.) We chose it for its well-run, welcoming and friendly atmosphere, a decision
we have never regretted. We are unable to visit regularly, but are entirely happy about the care in our absence, and can telephone or email at any time and are kept up-to-date with any developments, illnesses, hospital visits (eg. a broken hip, now mended) etc. When we do visit we are welcomed by cheerful staff, and all our questions are answered. My mother-in-law always looks cared for and well dressed (in her own clothes - makes such a difference), the staff are kind and understanding and she seems contented and healthy, enjoying the activities and the food. Response to the pandemic has been swift and decisive, and we have no concerns or worries about the care or facilities generally.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for taking the time to review our service Libby and thank you for giving us the opportunity to meet and support an amazing lady.
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Review from Christine H (Daughter of Resident) published on 17 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered the home on an emergency respite basis after many years of struggling at home. She ended up staying as a resident. We have experienced kindness, professional, empathetic and informative attitudes from everyone who we speak to about my mum. Care staff show dignity and positivity in the
way they provide person-centred work style. I haven’t seen any notes but know they keep up to date daily relevant information of those they care for. My mum loves the meals provided and has very good relationships with staff. Mum can be set in her ways but she says the manager and staff do their best. Following the lockdown, which I would like to emphasise was quickly done, I’ve had email updates regularly. Anytime I ring the home, everyone is informative and go out their way to find out anything I need to know. During lockdown the entertainment that takes place on a daily base is fantastic. Couldn’t recommend a nicer safer place.
Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care LtdThank you for reviewing our service Christine, as a staff team we very much appreciate your positive comments,
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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Fleet Valley Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for Fleet Valley Care Ltd is calculated as follows: ( (299 Excellents x 5) + (10 Goods x 4) ) ÷ 309 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fleet Valley Care Ltd is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 May 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 09 Feb 2026

Please do get in touch to discuss your care arrangements and to arrange a tour.

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Awards / Recognitions (1)

Meet the Team (1)

Sheila

Sheila Kelly

Job Title: Care Home Manager Joined: 2008

As a Chartered Manager with a degree qualification in Health and Social Care, Sheila began her career as a care assistant over 30 years ago and had worked in Residential care settings and services specialising in Dementia care before taking up her Manager's role at Fleet Valley Care Home. Sheila's passion had always been to make a difference in the lives of the individuals in her care and to ensure they receive the highest quality care at all times.


Committed to excellence, Sheila's priority is to provide individuals with care in a safe environment where dignity is maintained, personal privacy respected and personal needs are fully met. Sheila's staff team deliver high-quality, compassionate care to all residents living at Fleet Valley, where she is proud of the home's family feel and believes fun and laughter are a priority.


As a manager, Sheila enjoys training and coaching her staff team, sharing information and knowledge from her experience and learning as a Dementia Champion. For Sheila, the true success of being a manager is measured in improving the lives of those around her, if you can help someone meet their goals, and make them smile when they didn't think they could, then that's what truly counts.


Sheila lives with her husband Richard and has one daughter and two grandchildren, when not working Sheila enjoys family time, reading and walking with friends
Sheila would invite those interested in life at Fleet Valley to visit the home, enjoy afternoon tea, or join some of our variable entertainment and would be delighted to answer any questions.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleet Valley Care Ltd to verify any information. View our terms and conditions. Fleet Valley Care Ltd has an Enhanced Service - more info.