Fleet Valley Care Ltd

My brother has been in Fleet Valley for four months now, he is happy and not anxious at all. The staff are all very friendly and attentive to him as well as myself and my father. It is a pleasure to visit him in fleet Valley which we try to do twice a week.

We are very at ease visiting my son in Fleet Valley. He has been in four months now and has settled in well and is content. My daughter and I visit him twice a week and we are always warmly welcomed by all the staff.

The care is second to none physically and mentally and the social care plan takes into account all aspects and is updated with the family to make it meet all needs. Visiting is pleasurable for us all. Meals are excellent and a good choice is given, which can in the dining room, be a normal and social experience. The activities take place afterwards, seven days a week, which is vital to the wellbeing of all.

From the time my father-in-law was taken into Fleet Valley direct from the hospital, after a very stressful few days, the manager and all the staff just calmed the whole move down, they treated him as if they already knew him. After a few days when he came around a bit and a staff member explained where he was and why he was there, he settled in and the care and attention he was given was second to none. Every day there is an activity on that residents can join in if they wish, they are encouraged to but certainly not forced to, relatives and visitors alike may join in if they wish, the whole home is run to look after not only the residents but relatives and visitors as well, they keep you in touch the whole way should they need to, and I just wish I could see a doctor as fast as he did, amazing. I love this place and if I had to go into a home this would be the one I would choose, thank you.

An amazing experience so far. We love the amount of activities that are on for everyone. We feel very welcome. The food is a great choice for my father. Loving the new updates also.

We have found the care provided to my father by the Manager and her team to be exemplary. The staff at Feet Valley Care have been kind, efficient and attentive to my father's needs. The room provided has been comfortable brightly decorated and well-furnished. My father has enjoyed the food prepared in the kitchen. My father all in all found his experience at Fleet Valley beneficial to his well-being. Thank you to the Manager and staff for going the extra mile.

It is a very pleasant environment, and there is a good variety of activities and outings to suit most tastes and interests.

My stepmother has been in Fleet Valley since September and has received excellent care from all the staff. They will respond quickly to ay queries or requests I have.

I am delighted with all the care that is given to my father and myself. Without the care of the staff, I don't know where I would have ended up mentally. So lovely to have the start of a father/daughter relationship again. I can't thank the staff enough for all the help, care and helpfulness.

My sister was a resident at Fleet Valley, she had dementia all the staff were excellent they were first class I couldn't ask for a better place, and it was very clean. The staff were just like a second family they couldn't do enough for my sister and for the family, again thank you Fleet Valley.

All care is above and beyond. Staff and management are excellent. Food and drinks are very good.

My overall experience is I am treated with dignity. My care is exceptional. Staff and management go above and beyond in all aspects of my care.

Fleet Valley Care, good accommodation. Food is very good. Staff are brilliant. They care for everyone. A very enjoyable place to be.

Excellent care of my mother. Staff have great concern for their residents and give the best care possible. Rooms are well-kept and very clean. Food is excellent with well-balanced choices being given. Facilities and building well maintained.

Mum loves being here, the staff are all fantastic, the care she receives is first class and most importantly she is treated with dignity. Mum enjoys the food which is excellent and they have a good choice. She is warm, safe, happy and most important for me is having peace of mind knowing she is safe, It has allowed me to go away knowing she is safe.

General atmosphere is cheerful and relaxing, with super helpful staff from management to catering.

My friend, a widower, was only in Fleet Valley Care for a few weeks before he died. His wife, who suffered from dementia, resided in Fleet Valley Care Home for a period of some four years. I was able to witness first-hand, particularly during the last few days of my friend's life, the wonderful care given to him including the excellent support he received both from the nursing staff and other members of the team. The manager of the care home and her deputy together with their staff were truly outstanding in the warm care they displayed towards my friend. A very big thank you to the Fleet Valley first-class, professional care team for their excellent standard of care.

My mother-in-law was admitted from hospital for palliative care following her decision to stop all medication while a patient. She was 100 years old, so her decision to go into Fleet Valley wasn't made lightly. She was there for four weeks. Although 100 she was still bright mentally, doing her crossword and sudoku! She settled much better than she or her family expected. This was due to the exceptional warmth of welcome and care she experienced while there. The manager, deputy, nurses, carers, catering team, housekeeping, and handymen all popped in to see her numerous times, and this personal interaction most definitely enhanced her stay. She felt so cared for and nothing was too much trouble. The manager, deputy, and nursing team ensured her emotional and physical needs were met. As Mum approached the end of her life, the palliative care was exceptional. We will always be thankful she was in the care of the team at Fleet Valley.

Our sister was a resident of Fleet Valley Carehome from 2021 - 2023. Throughout that time she was well cared for by all the staff. One of them bought her a soft toy Corgi dog which she loved and had it with her until she died. Also in the last week, one of the junior staff gave her another soft puppy dog. So kind and thoughtful of them. The staff kept our family up to date with all matters concerning our sister throughout those 2 years which covered the covid pandemic. My sister, my daughter and myself were allowed to stay over those last days of her life which meant so much to us. A very difficult time but also a very special time we all shared together. The staff were amazing so supportive and compassionate towards us all. We feel they could not have done any more for my sister or for us as a family.

My mother enjoyed just over 2 months at Fleet Valley Care before she died. In that short time she settled there very well, telling us she was happy in her new 'home', enjoyed the food and loved the staff. Indeed, it was so lovely for us to witness how she interacted with the staff so positively during our visits. Indeed, the staff were marvellous: kind, warm, attentive and always very professional. We were kept notified by phone immediately every time there was any cause for concern. My wife and I cannot praise the staff enough. We felt ourselves very fortunate that my mother was offered a place at Fleet Valley where she received the best of care. I have to add that on our visits we felt we too were being looked after by the staff we met. Heartfelt thanks to you all.