Abbotsford Care Glenrothes

My Grandad spent his final months here and his experience was negative. One particular staff member repeatedly accused him of lying about getting food stuck in his throat (an ongoing issue for him) and told him to "stop making excuses" for not wanting to eat his food. This staff member also told lies to other family members about things said in casual conversation which has caused a huge rift in the family. During one visit we found his toilet had been blocked for 3 days. He was repeatedly denied medication for a cough "until the nurse signed it off" only to be told by the nurse it had already been signed off. My family member went without eating on several occasions due to the food being not to his taste or too difficult to eat. The staff members were rushed and unable to spend time with residents or fully see to their needs. This left my family member feeling disheartened, forgotten about, particularly when requesting things (e.g. a glass of milk) only for the staff to not return.

We moved my mother, who has Wernicke-Korsakoffs dementia, here after a distressingly poor experience at a different care home. We've never looked back since. The caring, responsive Abbotsford team clearly understand dementia, working hard to enable residents to use their remaining capabilities whilst skilfully negotiating any difficulties faced. Instead of everyone being sat mindlessly in a TV lounge, since moving in my mum has learned to swim, had her ears pierced, gone to Art and Computing classes at the local College, and has attended countless fetes, parties etc. She is physically - and mentally - more active than ever.

In terms her behavioural difficulties - our previous care home experience was of her being treated like a wilfully naughty child; being sent to her room for "being bad". At Abbotsford they understand that this is part of a disease process, and that sufferers should not be punished - instead they use appropriate distraction techniques that rapidly de-escalate any situation.