Care Homes Owned by Abbotsford Care (Glenrothes) Ltd

My Grandad spent his final months here and his experience was negative. One particular staff member repeatedly accused him of lying about getting food stuck in his throat (an ongoing issue for him) and told him to "stop making excuses" for not wanting to eat his food. This staff member also told lies to other family members about things said in casual conversation which has caused a huge rift in the family. During one visit we found his toilet had been blocked for 3 days. He was repeatedly denied medication for a cough "until the nurse signed it off" only to be told by the nurse it had already been signed off. My family member went without eating on several occasions due to the food being not to his taste or too difficult to eat. The staff members were rushed and unable to spend time with residents or fully see to their needs. This left my family member feeling disheartened, forgotten about, particularly when requesting things (e.g. a glass of milk) only for the staff to not return.

Keep up the great work, you're all awesome.

My husband came to Raith Manor on 6th September 2024, I was very emotional about no longer being able to care for him myself. He had complications with Alzheimer's. The care he is receiving could not be better. The staff are so thoughtful and kind. The necessary medical staff from NHS were brought in to attend to his treatment and I know he is in safe hands, which helps to give me peace of mind.

My grandfather spent the final seven weeks of his life at Raith Manor and we were incredibly impressed by the high standard of care he received. The staff were absolutely fantastic, with very good communication and we received regular updates. The compassion, kindness and attention to detail shown in his final few days in particular was truly above and beyond, we couldn't have asked for more.

My brother has been a resident at Abbotsford Bayview for a year now and, overall, is very happy. The staff and management bend over backwards to help in any way they can. I am happy in the knowledge that my brother is receiving the best of care and is happy within himself. Many thanks.

We moved my mother, who has Wernicke-Korsakoffs dementia, here after a distressingly poor experience at a different care home. We've never looked back since. The caring, responsive Abbotsford team clearly understand dementia, working hard to enable residents to use their remaining capabilities whilst skilfully negotiating any difficulties faced. Instead of everyone being sat mindlessly in a TV lounge, since moving in my mum has learned to swim, had her ears pierced, gone to Art and Computing classes at the local College, and has attended countless fetes, parties etc. She is physically - and mentally - more active than ever.

In terms her behavioural difficulties - our previous care home experience was of her being treated like a wilfully naughty child; being sent to her room for "being bad". At Abbotsford they understand that this is part of a disease process, and that sufferers should not be punished - instead they use appropriate distraction techniques that rapidly de-escalate any situation.