Bandrum Nursing Home is a family-run, independent care home. It is situated just outside Dunfermline in the beautiful countryside of Saline. The home benefits from a sensory garden, outdoor patios, grow your own areas and there are lots of walks to enjoy.
Bandrum provides care to both younger adults and elderly people over five units: elderly frail unit; special dementia unit; two young physically disabled units; young independent unit.
Highly trained and dedicated staff provide residents with maximum support ensuring people make their own choices and person-centred care is paramount for all residents.
There is a community café on site providing a café service for the residents, their relatives and the wider community and hosting a whole range of events.
Owner: Mrs P Payne
Person in charge: Katharine Spence (General Manager)
Local Authority / Social Services: Fife Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Private, SW and NHS referrals. Ages 21+.
Languages Spoken by Staff (other than English): French, Italian
Single Rooms: 85
Rooms with ensuite WC: 52
Weekly Charges Guide: Nursing Care Single £652 – £1840 (These prices are only a guideline, please contact Bandrum Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
The home is situated on the B913 road which runs from Gowhall to Saline. You will find the home on the right 2 miles from Gowkhall.
Visiting:
Bandrum has an open door visiting policy.
And also run a free daily visiting bus with collects and drops off in Dunfermline at the Bus station. Please call at reception to book a seat.
Parking:
There is ample parking outside each unit and the cafe
Latest Care Inspectorate* Report on Bandrum Nursing Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 9 (maximum of 10) for Bandrum Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bandrum Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.721 for Bandrum Nursing Home is calculated as follows: ( (152 Excellents x 5) + (23 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 190 Ratings = 4.721
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.294 Points relating to the number of positive Reviews for Bandrum Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 5 Reviews ÷ 17 Target = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bandrum Nursing Home has a Review Score of 9 (9.015) from 16 Reviews
Review submitted from a Postal Card by Marion D (Mother of Resident) on Wednesday 9 May 2018. Relates to March 2018.
My son entered Bandrum in September 2016. He suffers from genetic Alzheimers. As his condition deteriorated it was necessary to move to the dementia unit.
Here his care is excellent. Every carer is committed to their job and the bonds he has made with each one is amazing. They always contact us if anything untoward happens to him. He is kept clean which was his personal preference. The care given to him is second to none.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Payne, Managing Director at Bandrum Nursing Home responded to this review on 10 May 2018:
Dear Marion, thank you so much for sharing your personal review about the care at Bandrum.
I am delighted to read your lovely comments about the care we provide at Bandrum and about how well our care staff look after your son. It is our pleasure to look after him.
Thank you once again and do let us know if we can at any time do more. Kindest regards, Rachel Payne, Managing Director
Review submitted from a Website Submission by Fiona M (Granddaughter of Resident) on Sunday 14 January 2018. Relates to January 2018.
My gran recently passed away in Meadowview, she was admitted in June 2016 when her dementia progressed and we were no longer able to care for her safely at home. We were instantly impressed with the professionalism and care provided by all the staff, she was always clean and tidy. She loved the vast range of activities that were offered, especially the tea dance. Her mobility at times was poor but she was up for a dance as soon as the music start and it has given us some special memories. They also had a range of outings on offer which my gran attended and really enjoyed. The communal lounge and her room were always well presented.
When my gran was on palliative care she received the best care, from all the staff. They were very attentive during this hard time. They didn't only give my gran the care she required, they were a massive support to all the family. The care team within Meadowview day and night are all awesome, couldn't ever thank them enough.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Payne, Managing Director at Bandrum Nursing Home responded to this review on 17 Jan 2018:
Dear Fiona, Thank you so much for taking the time to leave your lovely review. I am so sorry for the loss of your cherished Gran but am also honoured that we got the opportunity to look after her. She was a lovely lady and I personally enjoyed very much seeing her every day as I came to work.
I am delighted to hear your positive comments about the care we provide at Bandrum as this is what we strive towards at all times and I look forward to sharing it with the team. Thank you again and hope to see you soon at Bandrum.
Review submitted from a Website Submission by June N (Daughter of Resident) on Tuesday 15 August 2017. Relates to July 2017.
My dad recently passed away in Meadowview at Bandrum Nursing Home. Dad went into Meadowview in February 2017 when Mum was no longer able to manage his dementia at home. From the moment Dad went into Meadowview we were immensely impressed with the professionalism of all staff in the unit. Dad was always clean and tidy and we never detected any odours despite him being doubly incontinent. As a retired nurse, I am able to recognise the little things that make such a difference to someone's dignity such as being clean shaven, clean nails and having hair combed and I know dad would not have had that level of care and attention in hospital! Mum and I spent most of the last week of Dad's life sitting with him in the home and witnessed at first hand the amazing work all staff in Meadowview perform for all those in their care and their relatives. We owe such a debt of gratitude that Dad was fortunate enough to live out his remaining days in such an amazing nursing home.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Managing Director at Bandrum Nursing Home responded to this review on 16 Aug 2017:
Hi June, thank you so much for taking the time to share your experiences with us. I am so happy to hear your positive comments about our care and the wonderful staff here at Bandrum. I'm so glad we were able to look after your father so well in his precious last months. If there is ever anything else we can do to help you, please do let us know.
Thanks again
Review submitted from a Postal Card by Pamela H (Niece of Resident) on Thursday 3 August 2017. Relates to July 2017.
My aunt received the highest standard of professional care from the first day she arrived at Hilltop, Bandrum, to the very end.
She enjoyed spending time with other residents and interacting with staff - nursing and support. She particularly benefitted from the holistic, person centred approach because of her complex needs.
It was reassuring for the family to know her end of life care was managed with so much skill, experience and compassion. I will always be grateful that my aunt had quality of life during her time in Hilltop, Bandrum.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Managing Director at Bandrum Nursing Home responded to this review on 03 Aug 2017:
Thank you so much for taking the time to submit your lovely review. We were honoured to look after your Aunt when she needed it most. We value all your comments/ratings and will share them with the team. Thank you.
Review submitted from a Postal Card by A B (Wife of Resident) on Tuesday 1 August 2017. Relates to August 2017.
My husband who a year ago sustained a severe hypoxic brain injury has recently become a resident requiring 24/7 nursing care. From the start, we were both made very welcome, told this was "our home" and that we would both be cared for. Nothing is too much for the consistently caring staff who are always ready to listen to my concerns I voice and then resolve them promptly.
My husband is treated with dignity, respect and compassion and has quickly settled into his now 'home from home'.
He is making strides in his rehabilitation progress which 6 months ago were observed very unlikely - much to the joy of myself, family, friends and the staff.
He is enjoying regular contact with the other residents and focused attention from the staff. We have now become part of the Bandrum family.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Managing Director at Bandrum Nursing Home responded to this review on 01 Aug 2017:
Thank you so much for your lovely review. I am so happy to hear your positive comments about the wonderful staff and care we provide at Bandrum and I am humbled to hear that our care has helped your husband so well. If you can think of anything else at any time that we can do to help you and your family, please let me know. Thank you.
Review submitted from a Postal Card by David D (Husband of Resident) on Wednesday 18 January 2017. Relates to December 2016.
Today I had a lovely time visiting my wife at Bandrum. We had all the family together and went to the Christmas event in the café.
It was lovely to spend such precious time with my wife and family in the lovely surrounds of the café.
The staff here are really nice. Nothing is too much for them and the care is wonderful. Thank you.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Alexandra (Volunteer) on Wednesday 28 September 2016. Relates to September 2016.
Bandrum is a provider of the highest quality care, and volunteering here, where there is a harmonious balance between management, staff and residents makes my visits memorable. The residents of Bandrum have a marvellous time at the many entertainment/participation events that take place there - truly wonderful to see the enjoyment had by everyone!!
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 28 Sep 2016:
Thank you very much for your lovely review Alexandra. Thank you for coming into the home as well and we all look forward to welcoming you the next time you are visiting.
Review submitted from a Website Submission by Malcolm G (Volunteer) on Tuesday 23 August 2016. Relates to August 2016.
My Father-in-Law was a resident and passed away in May 2014. Because of the excellent care he received, my wife and I decided to join the Friends of Bandrum and volunteered to help wherever we could. The work of the Friends of Bandrum was recognised when we were the winners of the Volunteer / Care Home Friend Award at the Scottish Care National Awards 2015. Bandrum Care Home is a loving, homely environment for its residents, whilst constantly seeking to maintain the high standards of buildings and infrastructure and to this end has invested a considerable amount in a new extension which includes added facilities, giving the relatives / visitors, residents a neutral place to go for a cup of tea, etc.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Review submitted from a Postal Card by A R (Friend of Resident) on Monday 22 August 2016. Relates to July 2016.
My friend's mother has dementia and is living in Bandrum. She is only 74 but does not communicate and does not recognise family members. At Bandrum's 'open day' 30/7/16, I went with my friend to see his mum. Bandrum had set up an outside area with drinks, a barbeque and singer who was singing songs from the sixties and seventies. My friend's mother was outside with a care assistant "singing"! for the first time in 18 months she knew her son and talked to him. He cried later, it was so emotional.
I have been to Bandrum before with my friend and on those visits, I had noticed how nice the staff are, they treat all the residents as if they were their own family. Even those with very challenging behaviour.
The open day was a fantastic event, it just highlighted the effort that was made to make the day special for the residents and visitors. I never want to have dementia and never want to go into care but if it does ever happen, I hope I would go into Bandrum.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 23 Aug 2016:
Thank you so much for your lovely review. I am so happy to hear your positive comments about our care and the fete which we all also came to and thoroughly enjoyed. Most of all though I am so happy to hear how well your friends relative is doing with our wonderful staff and at Bandrum. Thank you so much for sharing this with us. If there is anything else we can do please let us know.
Review submitted from a Postal Card by Dorothy G (Wife of Resident) on Friday 19 August 2016. Relates to July 2016.
Excellent staff and accommodation, residents are pristinely clean, well cared for in a happy family atmosphere. It is a pleasure to visit - which I do daily. The handyman and gardeners keep the grounds beautifully and gardeners keep the grounds beautifully and are pleasant to us all. I am a retired senior lecturer in nurse education and examined nursing homes in the Lothians for study placements.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 22 Aug 2016:
Thank you very much, Dorothy, for your excellent review. It is really nice to see you here at the home so often and I'm delighted to read how happy you are with the home and the atmosphere. I look forward to catching up with you next time you are in. Thanks again. Rachel
Review submitted from a Website Submission by Norman M (Resident) on Monday 18 July 2016. Relates to July 2016.
I have stayed at Bandrum Nursing Home for a number of years now and have been very happy here with the care and activities and everything. I am also very happy to say this nursing home is excellent as the qualities listed below.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Denise W (Daughter-in-law of Resident) on Friday 15 July 2016. Relates to July 2016.
Our family had reached crisis point with the care of our relative as she has vascular dementia. The decision to have 24/7 care in a home was taken out of our hands but made so easy after our visit to Bandrum! Amazing caring staff who welcomed us and put us at ease with the decision during our visit. They took a massive interest in the needs of our relative from our visit. The day she moved in I was there beforehand personalising her room.
She has been living here since February and the transformation in her is amazing, she is relaxed and most importantly SAFE. We can't thank staff enough for what they do,nothing is too much bother!
WE WHOLEHEARTEDLY RECOMMEND BANDRUM FOR CARE.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 18 Jul 2016:
Thank you so much for taking the time to give your review. It is so nice to hear your positive remarks and I am so happy that you agree our staff are doing such a good job. If there is anything else at all we can do for you and your relative at any time please do not hesitate to speak to the staff or indeed myself.
Thank you again.
Review submitted from a Website Submission by George S (Husband of Resident) on Friday 17 June 2016. Relates to June 2016.
Excellent care home, wife is very happy here. Staff/carers are very very helpful and considerate to residents. Would be good if room had an on suite but other than that, one of the best care homes around.
How likely would you be to recommend Bandrum Nursing Home? Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 17 Jun 2016:
Thank you very much for your positive review. It is so nice to hear that you are happy with the care we pride ourselves in providing. Please do speak to our Managers about an en-suite as we'd like to do our best to help our. Thank you
Review submitted from a Website Submission by Petra L (Stepsister of Resident) on Sunday 12 June 2016. Relates to June 2016.
On the day we visited my brother, he was sitting in the dining room, while there a DVD was playing he seemed to be enjoying it, as he was tapping his hand to the music.
The staff are always helpful if we have any questions regarding our brother's well being and progress. The recently refurbished dining room is bright and spacious and has a lovely homely feel.
How likely would you be to recommend Bandrum Nursing Home? Extremely Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 13 Jun 2016:
Thank you very much for your positive review we very much value your feedback. I'm very happy to hear your good comments about our staff and that you like the new refurbished lounge. If there is anything we can do to improve anything please do not hesitate to speak to your Nurse in Charge or the Managers. Thanks again.
Review submitted from a Website Submission by Denise M (Daughter of Resident) on Tuesday 31 May 2016. Relates to May 2016.
I would like more staff and more stimulation for residents. The care staff are very good and do their best. I feel all activities should be included in the price, as the care home should be stimulating clients with activities, outings and fresh air as much as possible. This would help to give residents the best quality of life they can achieve.
How likely would you be to recommend Bandrum Nursing Home? Neither Unlikely or Likely
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Rachel Duff, Operations Director at Bandrum Nursing Home responded to this review on 08 Jun 2016:
Thank you very much for your response. I am very happy to hear you are happy with our care and take your other comments on board. At Bandrum we have a vast and varied selection of activities. Many are included in the weekly fee like bingo, art and coffee mornings to the new café etc, etc but others do have to include a charge to cover any costs for entry tickets etc. All our care and activities are bespoke and person centred therefore it would be unfair to charge a blanket cost. Our staffing schedules are set out by our regulator SCSWIS and we meet or exceed these depending on the needs for our clients. If anyone would like to discuss these points or any other aspects of our care please do not hesitate to get in touch with me. Thank you.
Review submitted from a Website Submission by Iain (Relative of Resident) on Tuesday 31 May 2016. Relates to May 2016.
The care home meets our needs. The only problem is the homes situation. Not on public transport route. Must have own transport for visiting. My family member is happy with the care received by the care home.
How likely would you be to recommend Bandrum Nursing Home? Likely
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Linda B Short, Care Manager at Bandrum Nursing Home responded to this review on 08 Jun 2016:
Thank you for your positive feedback, it is good to know you are happy with the care your relative receives. Due to our location we offer transport on a daily basis for visitors from Dunfermline Bus Station to the home and return journey. All we ask visitors to do is call the home to book a seat on the bus so our driver is aware of those he will be collecting. We also offer extra collection service if needed. This service is a courtesy service and free of charge. If you would like further information on this or anything else you would like to discuss please do not hesitate to let me know.
November 2016
Recipient: Bandrum Nursing Home
Date: Friday 20 Nov 2015
Recipient: Bandrum Nursing Home
Date: Friday 20 Nov 2015
