Camilla House

Main Street, Auchtertool, Kirkcaldy KY2 5XW
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9.7 25 Reviews
  • Camilla House, Kirkcaldy
Camilla House Care Home provides a warm and supportive environment in the heart of Auchtertool, specialising in nursing care with a focus on end-of-life and palliative support. Every resident’s experience is treated with the utmost care and compassion, ensuring their needs and wishes are met with respect and personal attention.

Nestled in beautiful countryside, Camilla House offers residents stunning views as well as the tranquillity of a peaceful conservatory and thoughtfully designed spaces that prioritise comfort and relaxation.
Their dedicated team goes above and beyond to ensure residents feel at ease, prioritising comfort and creating a true sense of home. Personalised care plans are developed with each individual, encouraging residents to freely express their preferences and wishes.

Life at Camilla House is filled with opportunities for connection and engagement. Residents can enjoy weekly bus trips to South Queensferry and shopping centres, monthly concerts, and seasonal celebrations. Activities such as arts and crafts, gardening clubs, and baking sessions provide creative outlets, while visits from the school across the road, FitCare sessions, and therapy dog visits add a lively and heartwarming touch to daily life.

Meals at Camilla House are freshly prepared each day, with menus offering plenty of choice to suit all tastes and dietary needs. During the summer, some ingredients are grown on-site, while others are sourced locally, ensuring every meal is fresh, high-quality, and delicious.

Camilla House is more than a care home, it’s a place where residents and their families feel supported, valued, and cared for every step of the way.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Brookhouse (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open visiting

Parking

  • Parking on site available

Camilla House Reviews (25)

9.7

Camilla House has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years.
Over all time Camilla House has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Camilla House
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Total of 25, showing 1-20
Review from Linda K (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Camilla House has been excellent, and my mum has been treated with great care. Staff treat my mum as if she is their own, can't ask for more than that. It has been such a comfort to myself & family that my mum is so well cared for.
Reply from Laura Poole, Communications at Camilla House

Thank you so much for your kind words. We're truly touched to hear that your experience with Camilla House has been so positive and that your Mum feels so well cared for. Knowing that our team's dedication has brought comfort to you and your family means everything to us. Treating every resident with the same love and respect we'd give our own family is at the heart of what we do. Thank you for taking the time to leave us a review.

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Review from Irene C (Wife of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in this home, as a visitor they make you feel most welcome. If you have got any questions, they are happy to help.
Reply from Laura Poole, Communications at Camilla House

Thank you for your kind words about Camilla House. It's a privilege to have your Husband with us - we are just so happy that you feel welcome when you come to visit him. Our team work hard to create a warm environment for all so they will be very pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review from Pat C (Son of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Camilla House since 2nd June 2025, but the staff are responsive to her needs, as both they & she get to know each other.
I look forward to the (already offered) 4-6 week review of the period since transfer from another care home.
I have optimism for the care at Camilla
House for my mother going forward.
Well done to the team @ Camilla House!
Reply from Laura Poole, Communications at Camilla House

Thank you so much for your thoughtful review. We're really pleased to hear that your Mother is settling in well at Camilla House and that the team has been responsive to her needs during this important transition. We are thrilled to hear that the team ensure your Mother feels safe, supported, and at home here - it's our pleasure.

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Review from Suzanne P (Friend of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here for the last year, primarily visiting my mum and lately a friend of my mum. The staff have always been pleasant, helpful and always willing to help. The place is always clean and tidy. The staff always make me feel really welcome. There are days when singers, etc visit and I
know my friend and my mum really enjoy these days.
Reply from Laura Poole, Communications at Camilla House

Thank you for your thoughtful feedback. We're so pleased to hear that you feel welcomed and supported when you visit, and that your Mum and her friend enjoy the entertainment and activities. It means a great deal to the whole team to know their efforts are appreciated. Thank you again

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Review from Iain M (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for individual needs.
Reply from Laura Poole, Communications at Camilla House

Thank you so much for your kind words. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review from Pauline H (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has been given has been good.
Myself and family were unsure of how my dad would be, but has settled well and we are all happy.
Reply from Laura Poole, Communications at Camilla House

Thank you for your kind words about Camilla House. It's a privilege to have your Dad with us - we are just so happy that he'scontent, settled, and that he feels part of life at the home. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review from Christine H (Wife of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care has been good.
Carers, nurses and management are very happy to help, and we have no issues.
Reply from Laura Poole, Communications at Camilla House

Thank you for your kind words about Camilla House. It's a privilege to have your Husband with us - we are just so happy that he'scontent, settled, and that he feels part of life at the home. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care has made a difference. Thank you.

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Review from L G (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Started visiting the nursing home 4 months ago and found the experience very good & welcoming. Staff are friendly, polite & very helpful. The accommodation is decorated beautifully and maintained to a high standard. Residents are well looked after.
Reply from Laura Poole, Communications at Camilla House

Thank you so much for your kind words and positive feedback. We're delighted to hear that your experience over the past four months has been so welcoming and enjoyable. Our team takes great pride in providing a warm, supportive environment for both residents and visitors, and it's wonderful to know that their efforts are making a difference. Thank you for taking the time to share your experience.

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Review from C H (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care.
Staff go above & beyond with care.
Communication by staff & management first class reassures me as a son.
Any help and support I need is always given.
Reply from Clare Cogan Turner, Communications at Camilla House

Thank you for your kind words. Our staff do aim to go above and beyond and to hear that this has been recognised by you means a lot to us. We're pleased to know you feel supported and reassured, and that the care your loved one receives is meeting your expectations. If there's ever anything more we can do to support you or your loved one, please don't hesitate to let us know - we're always here to help.

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Review from J M (Wife of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice welcome and settling-in procedures. Everything is clearly explained. All questions slowly/clearly answered.
Useful suggestions were made for my husband. Attention to visit my husband when he is in bed is quick and efficient.
All staff were helpful as well as kind and caring to patients.
Food
is excellent & other seconds to my husband.
Reply from Clare Cogan Turner, Communications at Camilla House

Thank you so much for taking the time to provide lovely feedback. We pride ourselves on providing a warm and supportive environment so we are very pleased to hear you have felt welcomed and well-supported during the settling-in process, and that your husband is receiving kind and attentive care. It's also great to know he's enjoying the food - we'll make sure to let our chef know! We truly appreciate your kind words, thank you.

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Review from Roger S (Husband of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved here 6 months ago. The care that she receives has been and continues to be excellent. I have found all of the staff to be respectful, helpful and very friendly. The staff always keep me informed of any changes concerning my wife's medical needs and are dealt with promptly. The meals
look tasty and the menu varied. Juice and cups of tea etc along with snacks and fruit are readily available throughout the day. The staff do a fantastic job under very difficult circumstances. Nothing appears to be too much trouble to try and make my wife's stay there as comfortable as possible. My wife enjoys the trips out once a week to various local locations as well as getting her hair done every 2-4 weeks by a visiting hairdresser. There always seems to be some form of activity planned for most days.
I applaud the management of this home as they have an open door policy to discuss anything at anytime.
I therefore have no hesitation in recommending this care home to anyone.
Reply from Louise Brookhouse, Service Manager at Camilla House

Thank you very much for you kind words Rodger, I will pass on this excellent feedback to the staff

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Review from F S (Nephew of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spent about 4 years at Camilla House, Auchtertool, Fife. I am so glad that my Dad found and chose Auchtertool's Camilla House for his care.
It has been outstanding. The staff were wonderful. Communication was excellent, especially given how difficult my Dad and I are to contact.
I simply
can't speak highly enough of the staff. Simple as that.
Reply from Louise Brookhouse, Manager at Camilla House

Thank you for your kind words, I will pass this positive feedback to the staff.

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Review from J B (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum sadly was only at Camilla for a short time. During this, she received great care. Her wishes were respected at all times, staff listened to her. Mum was very frail and staff went above and beyond to try and tempt her with food and drink. Mum even said the young lads on the night shift keep wanting
to feed me. During her last days, she was kept comfortable and pain-free thanks to the nurses. Throughout I was also treated with nothing but kindness.
Reply from Louise Brookhouse, Manager at Camilla House

Thank you, sadly your mum was not with us for a long amount of time but it's good to hear that the staff not only supported your mum but was also a good support for you also.

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Review from Elaine M (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Year two review. The care Mum receives is excellent. All the staff are respectful, courteous and helpful to everyone. They take care of Mum's needs with nothing being too much trouble. Mum's medical needs are taken care of promptly and we are kept informed. The meals are tasty, and cups of tea and snacks
are plentiful. Excellent laundry service and the home is bright, clean and fresh. All this is of course down to a well run care home by the management and by the fully committed team behind her. The gardens are lovely with plenty of outside seating with well-maintained planted areas. The summer house is very nice, great for a day when it's a wee bit cool outside although I think they would benefit from some extra funding to give the summer house some home comforts. Overall my brother and I are delighted with Mum's care. The staff have been a lifeline to our family and we cannot praise them enough. Would highly recommend. (I only dropped facility star because of work needed on summer house)
Reply from Emily Nash, Administrator at Camilla House

Thank you for your kind words, and taking the time to leave a review.

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Review from Jackie D (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have reviewed Camilla House before and gave a great review which was thoroughly deserved. Since then unfortunately Mum died after a long and happy life. The last three years spent at Camilla where she felt safe and secure and yet again my siblings and I cannot praise or thank all the staff enough!
Mum was put on palliative care near the end and the nursing staff and carers were superb in the care of Mum and us also. They called the doctor and funeral home to save us the upset. I cannot thank them enough. I definitely recommend Camilla House to anyone.
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Review from Stephen C (Nephew of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Camilla House for about three years and I have always found the care given to her absolutely awesome. I find all the staff to be really professional and friendly and nothing is too much for them, no matter how busy they are. I always recommend this care home to anyone that asks.
Reply from Jackie Brown, Service Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

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Review from John L (Brother of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all staff to be polite, courteous and respectful at Camilla House.
Reply from Jackie Brown, Service Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

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Review from A M (Daughter of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not rate Camilla House Care Home highly enough. The home is immaculate, the staff are extremely friendly and helpful and most importantly, my dad is happy and clearly being well cared for.
The staff are very attentive and keep us informed of everything/anything that is happening.
Reply from Jackie Brown, Service Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

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Review from S Y (Son of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after and the staff are really good with her. They understand her needs even though her communication is very limited. The care home manager is running a very organised home during the most difficult of circumstances. The home is showing signs of needing maintenance. This was
brought to Kingdom Homes attention but they ignored it. Going back to the staff, I think they do a fantastic job and they are fully committed to making life as best as it can be for residents.
Reply from Jackie Brown, Home Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

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Review from Margaret W (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has stayed at Camilla House Care Home for nearly a year now, after spending five months in hospital with a physical disability. He settled in well and got to know most of the dedicated staff quite quickly. He particularly enjoyed sitting out in the beautiful gardens in the summer months reading
his books. He phones family most days and his favourite topic of conversation is always the fantastic food he receives. Dad is comfortable and happy and his needs are well taken care of. This gives us, as a family, peace of mind. We cannot express how grateful we are to all staff and management at Camilla House.
Reply from Jackie Brown, Home Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Camilla House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Camilla House is calculated as follows: ( (132 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Camilla House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Mar 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Louise Brookhouse

Job Title: Service Manager Joined: 2023

Louise Brookhouse has recently become manager at Camilla House. She has been in this position since end of August 2023, although she has worked at Camilla for over 7 years, first as a Care Assistant and then moving on to being a Senior Carer, and lastly her current position right now as Service Manager.
She has a SVQ 3, PDA in leadership and recently completed her ILM in leadership and management. Louise is also just about to start her SVQ 4. The one thing Louise likes most about the job is working alongside her amazing team, the residents and residents’ families to be able to provide a high level of care to our residents.

Frequently Asked Questions about Camilla House

What types of Care is Camilla House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Camilla House have?

There are 40 Single Rooms.

What are the Facilities & Services at Camilla House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Camilla House to the centre of Kirkcaldy?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Camilla House to verify any information. View our terms and conditions. Camilla House has an Enhanced Service - more info.