Camilla House

Main Street, Auchtertool, Kirkcaldy KY2 5XW
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9.7 25 Reviews
  • Camilla House, Kirkcaldy
Camilla House Care Home provides a warm and supportive environment in the heart of Auchtertool, specialising in nursing care with a focus on end-of-life and palliative support. Every resident’s experience is treated with the utmost care and compassion, ensuring their needs and wishes are met with respect and personal attention.

Nestled in beautiful countryside, Camilla House offers residents stunning views as well as the tranquillity of a peaceful conservatory and thoughtfully designed spaces that prioritise comfort and relaxation.
Their dedicated team goes above and beyond to ensure residents feel at ease, prioritising comfort and creating a true sense of home. Personalised care plans are developed with each individual, encouraging residents to freely express their preferences and wishes.

Life at Camilla House is filled with opportunities for connection and engagement. Residents can enjoy weekly bus trips to South Queensferry and shopping centres, monthly concerts, and seasonal celebrations. Activities such as arts and crafts, gardening clubs, and baking sessions provide creative outlets, while visits from the school across the road, FitCare sessions, and therapy dog visits add a lively and heartwarming touch to daily life.

Meals at Camilla House are freshly prepared each day, with menus offering plenty of choice to suit all tastes and dietary needs. During the summer, some ingredients are grown on-site, while others are sourced locally, ensuring every meal is fresh, high-quality, and delicious.

Camilla House is more than a care home, it’s a place where residents and their families feel supported, valued, and cared for every step of the way.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Brookhouse (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open visiting

Parking

  • Parking on site available

Camilla House Reviews (25)

9.7

Camilla House has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years.
Over all time Camilla House has 25 reviews.

Overall Experience
  • 18
  • 7
  • 0
  • 0
  • 0
Date Published
  • 25
  • 10
  • 11
  • 15
  • 10
Reviewer Connection to Camilla House
  • 8
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from R M (Husband of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and thanks for all the staff do for my wife.
Reply from Jackie Brown, Home Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Nephew of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were pleasant on arrival and followed all Covid precautions before entry.
Reply from Jackie Brown, Home Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Belinda H (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision for my mum to go into full-time care was heartbreaking but on entering the care home I knew she would be happy living here. All her personal care needs are carried out with dignity, she is happy and has put on weight. She doesn't like when staff leave but soon calms down when another friendly
face appears. She doesn't always like food on the menu but they will always make an alternative. Mum loves the activities but also likes to sit in her room watching TV. Mum's medical needs are met at a high standard and I'm always informed either by phone or email. Overall, we are both very happy.
Reply from Jackie Brown, Home Manager at Camilla House

Thank you for your kind words and for taking the time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Francis L (Husband of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to my wife on palliative care, she is being well looked after by management and staff.
Reply from Jackie Brown, Manager at Camilla House

Thanks for taking the time to leave a review and for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Resident) assisted by family/friend published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care good.
Carers and staff helpful.
Reply from Jackie Brown, Manager at Camilla House

Thanks for your lovely words and for taking the time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Camilla House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Camilla House is calculated as follows: ( (132 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Camilla House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Mar 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Louise Brookhouse

Job Title: Service Manager Joined: 2023

Louise Brookhouse has recently become manager at Camilla House. She has been in this position since end of August 2023, although she has worked at Camilla for over 7 years, first as a Care Assistant and then moving on to being a Senior Carer, and lastly her current position right now as Service Manager.
She has a SVQ 3, PDA in leadership and recently completed her ILM in leadership and management. Louise is also just about to start her SVQ 4. The one thing Louise likes most about the job is working alongside her amazing team, the residents and residents’ families to be able to provide a high level of care to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Camilla House to verify any information. View our terms and conditions. Camilla House has an Enhanced Service - more info.