Craighead Care Home

Norwood, Newport-on-Tay DD6 8DW
Review Us
9.8 51 Reviews
  • Craighead Care Home, Newport-on-Tay
Craighead Care Home in Newport-on-Tay offers to residents a home from home with a true sense of family. Residents can enjoy the beautiful views of the River Tay and the city of Dundee.

Craighead provides residential, nursing, dementia and respite care in a flexible environment to ensure changing needs can be catered for. The home boasts extensive facilities, including three separate garden areas.

Additionally, the home has a comfortable entertainment lounge as well as a dining room.

The care home caters for residents living with dementia.
Show Craighead Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1783
  • Self-Funded Residential Dementia Care: from £1783
  • Self-Funded Nursing Care: from £1783
  • Self-Funded Nursing Dementia Care: from £1783
  • RESPITE Self-Funded Residential Care: from £1783
  • RESPITE Self-Funded Residential Dementia Care: from £1783
  • RESPITE Self-Funded Nursing Care: from £1783
  • RESPITE Self-Funded Nursing Dementia Care: from £1783

These prices are only a guideline, please contact Craighead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Jasmine Ali (Manager)

Local Authority / Social Services

Admission Criteria

  • The Admission Process Consists of Referral by you, a local authority or family member. Visits to the home. This is followed by a Pre-admission assessment by suitably qualified staff from the home. The home confirms that they can meet the individual’s needs. Funding agreement. Admission. This is followed by a Six-week review.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • The home have open visiting hours. They provide opportunities to build and grow relationships. This include friends and family in daily home life. Share information about what’s on in the care home. They foster open and transparent discussions, build trust and confidence for individuals and their families. They offer peer buddy support for those moving into the home, make introductions, and consider common interests and values. The home understand and deliver on the importance of staff spending time to nurture and grow positive relationships that are supportive and comforting for those experiencing care. At Craighead they organize group activities, specific interest groups i.e. baking, knitting, art groups, gardening activities, and community visits etc., ensuring that individuals are aware of the experiences available to them and how they can be supported to participate.

Parking

  • Car parking is available at Craighead Care Home

Craighead Care Home Reviews (51)

9.8

Craighead Care Home has a Review Score of 9.8 (9.831) out of 10, based on 32 reviews in the last 2 years.
Over all time Craighead Care Home has 51 reviews.

Overall Experience
  • 40
  • 9
  • 1
  • 1
  • 0
Date Published
  • 51
  • 5
  • 17
  • 32
  • 19
Reviewer Connection to Craighead Care Home
  • 12
  • 10
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from S H (Granddaughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
He was very settled at Craighead Care Home and absolutely loved the view. He enjoyed having a chat when staff had the time to and he liked having a joke with them. Some of the staff took time to get to know him and us as well. He was able to keep some bits of his independence for as long as possible
which was very beneficial for him.
Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you for your feedback Sarah, Grandad is missed by us all, he was a true gentleman.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann C (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has received excellent care and support since his arrival in Craighead Care Home in October 2021 and continues to benefit from being there. He has vascular dementia and the staff encourage him to be independent and motivate him to get involved in social activities. The range and frequency of
activities and events have significantly increased. It is nice of the home to share these activities on their Facebook page and see all the fun and residents' happy faces. My dad is happy there and although he knows he won’t be going ‘home’ he has been made to feel so welcome at Craighead that the staff are like family to him. They also help reassure him when he gets anxious.
It is always a pleasure to visit him and the staff go above and beyond to help support his health needs and other interests and keep me well informed. I can’t thank you all enough.
Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you so much Ann for your kind words, Dad is a pleasure to care for. I will pass your comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea H (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Craighead Care Home since January this year and I have been very impressed by the friendly approach of the care team and the continuity of staff which is really important for both the residents and the families.
As a family we have all been made to feel very welcome
and part of the community and we very much appreciate the 'open door' approach to visiting.
Mum seems to have settled and we are always promptly informed of any medical concerns. I can definitely recommend Craighead to other families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul Y (Son of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I give a big thank you to all Craighead Care Home staff and management for the care and support that they gave to my mother in her final years. She was very happy at Craighead Care Home. She had a very special 80th birthday celebration with family, staff and other residents.
Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you for your feedback, it's very much appreciated - will pass on to the team - we all have fond memories of Mum, hope you and the family are well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary D (Daughter-in-law of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident of Craighead Care Home after a period of illness which resulted in his admission to hospital.
He also contracted Covid in hospital and, as a result, was very frail and confused when he left. The standard of care he received from the staff at Craighead has been exceptional.
From the second he entered the home, all staff did what they could to welcome him and make him feel comfortable.
I would say that they went above and beyond and encouraged him to undertake activities that he would never have wanted to do before.
Because of the very high standard of care he has received, he has gained weight and mobility and has been able to return home to his wife. This was not an option the family even considered possible four weeks ago.
I cannot praise the management and staff at Craighead enough and sincerely thank you from the bottom of my heart for taking such good care of my father-in-law.
Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you so much for your review Hilary, hope everything is going well at home, have shared the feedback with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin M (Husband of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the time of lockdown and before, the standard of care and support has been extremely high. Information on activities and care has been relayed by both email and phone, all very supportive.
Opportunities when regulations allowed to meet residents were available if required.
I am delighted with
the diligence of all staff during those very difficult times.
Reply from Scott Bland, Home Manager at Craighead Care Home

Hi Colin
Thank you for your feedback and support.
Your feedback will be shared with the team here at Craighead Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan G (Son of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff involved with caring for my Mother obviously have had a difficult job, during the lockdown over the last year or so but have always kept me updated on how my Mum is doing. I have received numerous emails about the activities for residents during these difficult times.
Reply from Scott Bland, Home Manager at Craighead Care Home

Thank you for your feedback. This is greatly appreciated and will be passed back to the team. Scott Bland - Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan D (Son of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no hesitation in stating that my and our family expectations of my mother's care provision were exceeded. During her 3 1/2 year stay she was treated with dignity at all times and the level of care shown by all staff were professional and compassionate. This was also true of the way your staff
looked after my father who visited every day. Sincere thanks to all who really did look after and care about my mother
Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Alan, for your feedback and for taking the time to share your experience of our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Craighead Care Home did see some friendships flourish with both the Care team and residents. Thank you again Alan, if there is anything more we can do please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret F (Daughter of Resident) published on 25 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in this care home for two weeks and I could not fault it. The staff were very nice and friendly, the food was excellent and the home was very clean. I would recommend this home. A big thank you.
Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Margaret, for letting us know how we are doing at Craighead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsay M (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last year at this time I would have rated Craighead at 0. However, since the new management team have taken over, life at Craighead has improved so much so, that I have another family member there. The activities organiser is absolutely wonderful. I know Craighead had a bad reputation. I say to potential
families and residents "come and see for yourself and don't listen to rumours". I would rate Craighead as 4 stars.
Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Lindsay, for letting us know how we are doing at Craighead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Wife of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first impression of home it was bright and welcoming. The manager and staff are very helpful. In the few weeks, my husband has been a resident he appears to have settled and is more contented and happy with the staff who are very attentive.
Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you for your positive feedback towards Craighead Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Husband has settled in. If there is anything more we can do, please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Craighead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Craighead Care Home is calculated as follows: ( (316 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 373 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craighead Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (13)

Jasmine

Jasmine Ali

Job Title: Home Manager Joined: 2023

Hi, I am Jasmine. With over a decade of experience running a thriving care home and as a registered nurse, I am passionate about creating a place where residents feel truly cared for and staff feel supported. I combine strong management skills with a hands-on approach to care, from scheduling and conflict resolution to nurturing residents’ physical, social, and emotional well-being. My goal is to continually enhance our home, making it a welcoming, safe, and inspiring environment for residents, staff, and families alike.

Sheila

Sheila Atkinson

Job Title: Home Administrator Joined: 2023

I am a meticulous, efficient and organized individual who enjoys juggling multiple tasks and working under pressure. I have over two decades of experience in providing businesses with support in several operational areas aiming to keep them running at optimal levels.

Mohan

Mohan Giri

Job Title: Deputy Manager Joined: 2023

Hello, my name is Mohan, and I am the deputy manager at Craighead Care Home. I have the privilege of working alongside our home manager and the wonderful heads of departments to ensure that our home runs smoothly and that every resident feels supported and cared for.


I truly love my role and find it incredibly rewarding to be part of such a caring community. Outside of work, I enjoy curling up with a good book, spending quality time with my family, and taking my dog for long walks.

David

David Blair

Job Title: Maintenance Manager Joined: 2023

Hi, I am David. I carry out repairs and decoration to the home as required and ensure the maintenance of the care home is maintained. I am responsible for all checks and make sure that the home is compliant to regulations. I also help upkeep the grounds of the care home and make sure residents and their families are happy with the services. I liaise with the home manager and report any issues.

Grace

Grace Sullivan

Job Title: Charge Nurse Joined: 2023

Hi, I am Grace. I am the Charge Nurse and the Continence Link Nurse at Craighead Care Home. I absolutely love my job and feel very fortunate to work in such a warm and welcoming environment. Being able to care for our residents and support my colleagues every day brings me so much joy and fulfilment. Craighead truly feels like a second home, and I am proud to be part of this caring team.

Glazzon

Glazzon Henderson

Job Title: Activities Coordinator Joined: 2023

Hi, I am Glazzon, and I am the Activities Coordinator at Craighead Care Home. Activities play a wonderful role in our residents’ daily lives, bringing joy, connection, and fun to every day. Our residents love joining in and trying new experiences, and it is always a pleasure to see their smiles and laughter. Be sure to visit our Facebook page to get a little glimpse of the activities we enjoy together. These posts capture just a small part of the happiness and creativity that fill our home every day.

Manisha

Manisha Khanal

Job Title: Nurse/First Aid Trainer Joined: 2024

Hi, I am Manisha. I am a nurse and also the First Aid Trainer at the home. I am passionate about providing compassionate care to our residents and supporting our team to feel confident and prepared in any situation. Being able to combine hands on care with training others brings me great joy, and I feel proud to be part of such a caring and dedicated community.

Lintu

Lintu C R

Job Title: Care Assistant / First Aid Trainer / Oral Health Champion Joined: 2023

Hi, I am Lintu. I work as a care assistant and also serve as the First Aid Trainer and Oral health Champion at the home. I truly enjoy providing compassionate care to our residents and supporting our team so they feel confident and prepared. Being able to care for others while sharing my knowledge brings me great joy, and I feel proud to be part of such a welcoming and caring community.

Lorraine

Lorraine Dickson

Job Title: Senior Care Assistant / Speak up Champion Joined: 2023

Hi, I am Lorraine, and I am the Speak Up Champion at Craighead Care Home. I work closely with the management team to create a supportive environment where every staff member feels comfortable sharing their thoughts and ideas. I am here to listen, guide, and encourage our team, making sure everyone feels heard, valued, and empowered to contribute to the care and well-being of our residents.

Maureen

Maureen MacDonald

Job Title: Nurse / Menopause Wellbeing Champion Joined: 2022

Hi, I am Maureen. I am a nurse and the Menopause Wellbeing Champion at Craighead Care Home. I am passionate about supporting our staff through menopause, offering guidance, understanding, and reassurance. My goal is to create a welcoming and compassionate space where everyone feels comfortable, supported, and confident to talk about their experiences.

Aakash

Aakash

Job Title: Care Assistant / IPC Champion Joined: 2023

Hi, I am Aakash, the Infection Prevention and Control (IPC) Champion at the care home. I am committed to supporting our team and residents by promoting safe and hygienic practices every day. I work closely with staff to ensure a clean, healthy, and safe environment, and I am always here to provide guidance, advice, and support to help everyone feel confident in keeping our home safe.

Zarin

Zarin Tasneem

Job Title: Housekeeper Joined: 2023

Hi, I am Zarin, and I am the housekeeper at the care home. I love making our home a clean, comfortable, and welcoming place for our residents and staff. Seeing our home tidy and inviting brings me joy, and I feel proud to play a part in creating a safe, happy, and caring environment for everyone.

Nadee

Nadee

Job Title: Care Assistant / IPC Champion Joined: 2023

Hi, I am Nadee, and I am the Infection Prevention and Control (IPC) Champion at the care home. I am passionate about keeping our residents and staff safe by promoting best practices in hygiene and infection control. I work closely with the team to ensure a clean, healthy, and safe environment for everyone, and I am always here to offer guidance and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craighead Care Home to verify any information. View our terms and conditions. Craighead Care Home has an Enhanced Service - more info.