Willow House Nursing Home

77 Toll Road, Cellardyke, Anstruther KY10 3HZ
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9.9 22 Reviews
  • Willow House Nursing Home, Anstruther
Willow House Care Home, located in the charming coastal town of Cellardyke, Fife, provides a warm and welcoming environment for up to 40 residents. With spacious rooms, including three designed for couples, the home specialises in personalised nursing and end-of-life care, tailored to each resident’s individual needs.

Nestled in the scenic East Neuk, the home is close to local shops, community services, and transport links. Its peaceful surroundings include a large garden and easy access to Anstruther’s picturesque harbour and amenities, making it a beautiful and tranquil setting.

Willow House is dedicated to creating a supportive and comfortable atmosphere where residents feel valued, cared for, and truly at home. With a vibrant programme of activities designed to foster connection and joy residents can enjoy therapy dog visits and bus trips to aquariums and castles as well as gardening classes with local schoolchildren. At Willow House there’s always something to look forward to.

Residents can unwind in two large lounges, one on the ground floor with direct garden access, and the other on the top floor offering lovely coastal views.

Additional amenities include an on-site hairdressing salon with regular visits from the hairdresser and a beautifully set dining room, offering residents a restaurant-style experience and catering for all dietary requirements. With its prime location near the harbour, Willow House also allows residents to enjoy strolls along the coast, indulge in local fish and chips, or explore attractions like St Andrews, just a short drive away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1495

These prices are only a guideline, please contact Willow House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Dale Ballantyne (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Primary divisions of dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Parking

  • Large car park to the front of the home, with plenty of parking spaces.

Willow House Nursing Home Reviews (22)

9.9

Willow House Nursing Home has a Review Score of 9.9 (9.890) out of 10, based on 17 reviews in the last 2 years.
Over all time Willow House Nursing Home has 22 reviews.

Overall Experience
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Date Published
  • 22
  • 5
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Reviewer Connection to Willow House Nursing Home
  • 11
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Total of 22, showing 1-20
Review from A M (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just recently moved to Willow House and I can honestly say she has been so well looked after from day 1. I never thought she would be as happy as she is. Nothing is too much bother with the staff and she is always clean and tidy presented. Her room is spotless and tidy every time we have
visited. The staff have time and patience and the manager has done a fantastic job, the staff are a credit. The food looks amazing, there are so many fun activities for Mum to do and the music events are right up her street. We now know that Mum is safe X
Reply from Clare Cogan Turner, Communications at Willow House Nursing Home

Thank you so much for your wonderful review. We're so pleased to hear that your mum is settling in so well at Willow House. It means a lot to us that you've noticed the care and attention our team puts into ensuring our residents feel happy, comfortable and safe. We'll be sure to pass on your kind words to the team, who will be delighted to hear how much their efforts mean to you and your family. Thank you again for sharing your experience.

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Review from L S (Niece of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home always looking to benefit the residents lives they go above and beyond for them and care for them as if they are there own family my aunty has thrived in willow house the staff are supper friendly and extremely attentive to the individual resident care and emotional needs and adapt
to every change in the residents with what looks like ease I couldn't fault them on the level of care my aunty has recieved form the start of being there
Reply from Clare Cogan Turner, Communications at Willow House Nursing Home

Thank you so much for your beautiful review which the team at Willow House will be delighted to read. Knowing that your aunty has truly thrived at Willow House means the world to us. We treat each resident like family, and it's heartening to know that the care and attention shown because of that has been felt by you and your aunty.

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Review from Paul Y (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my mum while over in April 2025. She has really brightened up and seemed very happy since moving into Willow House just after Christmas. The activities and trips out are keeping her entertained daily and she has settled in to the routine very well. Staff are amazing and the care home is clean
, well run and secure.
Reply from Dale Ballantyne, Service Manager at Willow House Nursing Home

Thank you for the kind words, We appreciate you taking the time to leave such positive review.

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Review from S R (Daughter-in-law of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was transferred here from another care home as more to suit her needs, a very lovely place , very welcoming, staff are absolutely amazing/polite & welcoming when you are visiting , they can't do enough for the residents, very attentive to all who is in their care. Place is clean, bright
& loads of activities planned & all what is happening is displayed on the wall for you to see. All the staff are very approachable & nothing is any bother. The food menus are displayed to see what is available & all sound & look amazing. Noticed a change in my mother in law for the better since she has moved here. She seems happier & more settled, always kept upto date with anything that needs to be told to us.
Reply from Clare Cogan Turner, Communications at Willow House Nursing Home

Thank you so much for sharing such lovely feedback. To hear that our team's dedicated work is appreciated and, more importantly, making a difference to those in our care is so important to us. We'll share these positive words with all of our team here at Willow House, thank you.

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Review from E M (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only recently moved to Willow House and we couldn't be happier with the care provided. Willow House has a warm, friendly, caring approach from all staff. Everyone is approachable and helpful. The home is light, clean and nicely decorated. The garden is especially nice and easily accessible.
The
manager went above and beyond to make sure mums needs were met. Nothing is too much bother.
Most importantly mum is happy and safe.
Reply from Clare Cogan Turner, Communications at Willow House Nursing Home

Thank you so much for taking the time to leave a review and for your kind words. Our entire staff team work hard to ensure our home offers a welcoming, happy and safe environment and we're so glad to hear that your Mum has immediately felt the benefit of that.

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Review from Sheila B (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum transferred from hospital to Willow House in January 2025 following a stroke. We had been caring for her for several years at our home, but as her dementia was worsening and her care needs increasing we had to make the difficult decision to move her into a care setting. The managers and staff
at Willow House have been so supportive, kind and caring during this transition period- I cannot thank them enough. My mum is settling very well, which we did not expect, and is comfortable and very well cared for. She is joining in activities and the staff are all very encouraging with this. Staff always have a smile and a greeting for residents and visitors alike and it all creates a warm, friendly environment.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review - is it much appreciated.

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Review from Tracy T (Friend of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shout out to the activities at Willow and the young lady who runs it who is always going the extra mile with the people at Willow House. She does her job with a great big smile on her face and shows so much attention and passion with her job. She is always making sure that everyone is involved within
the activities as much as possible and that they are all happy with what they are doing. She is a real Gem and a great person that the team should count themselves lucky to have.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from J P (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are kind and helpful to my dad.
The place looks and feels cheery. It also smells clean when you enter, which is reassuring.
The staff give you a warm welcome and know what your family members are up to and how they are.
The place is managed well and has nice staff.
All staff are approachable
whenever you have a question or request and they help and care kindly.
I feel my dad is safe and cared for.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Catriona W (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny suffered a stroke last year and has had to move into this home, and my family and I have been blown away by how wonderful Willow House is! The level of care is brilliant, staff are so friendly when we visit, and my granny seems incredibly settled - which is something we were worried about
with the transition! She also absolutely loves the meals!!! Thank you much to all the staff at Willow House.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and for taking the time to leave a review - it is much appreciated.

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Review from V H (Daughter-in-law of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House is the most welcoming place. The staff are thoughtful, caring and supportive to the residents and the families. The manager and his team have re-decorated and added new furniture and paintings etc. after asking residents for ideas. They make special efforts on birthdays and anniversaries,
and for residents and their spouses to have Christmas dinner together. Nothing is ever too much and any issues are dealt with professionally and quickly. Great communication and always make time for a wee chat. I'm so pleased we chose Willow House.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Sharon P (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Willow House in July. It took him a few months to settle in and get used to things, he seems to be settled now and happy. I find the staff very nice and approachable. The home is very clean and always lots going on for the residents.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Diane B (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a few initial teething issues got sorted out, as a family we cannot fault the care given to our mum. She is well looked after, enjoys the meals and the staff's company. There is always something to involve them in activities, lots of cups of tea and biscuits. Staff are friendly and helpful at
all times.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and taking the time to leave a review. It is much appreciated.

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Review from Stuart G (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A first-class service from management and staff alike. Nothing is ever too much trouble. Residents are treated with kindness, patience, dignity, humour and respect. As a family, we feel very supported and lucky to be in the care of such a professional, responsive and friendly team. Thank you to each
and every one of you!
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and taking the time to leave a review. It is much appreciated.

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Review from Karen F (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming and homely care home, staff have been wonderful with my mother, they are always willing to help and go above and beyond for residents, always a great range of activities on and lovely meals served!
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from M D (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Willow House since August and from day 1 she settled which was rather unexpected. She wasn't eating much to begin with but now has a great appetite. Mum gets on well with most residents, she has a fantastic relationship with all the staff and has started getting involved in activities.
The staff are always very welcoming and the care home manager has been very supportive in what has been a very difficult few months for myself. Overall I think this is a great care home and the staff work incredibly hard.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Iain H (Son of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most welcoming, caring and supportive home to my dad and extended family. Nothing is a bother, extensive range of activities, community visits ie church services etc. Meals are delicious. New decorating of the home has enhanced the service.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Amanda R (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lot of changes in the care home since my mum arrived a year ago, but the care and assistance have been fantastic!
While visiting, I would suggest that the cleanliness in the lounge is reviewed more frequently. Perhaps different seats for guests as the seats can look very unhygienic. Perhaps more
activities for residents also as not many recreational events seem to be happening.
Overall, excellent environment.
Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review!

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Review from Sharon C (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had a really hard time with her health, especially over the last year, but she has been looked after so well I have no complaints. The staff really care about her health and comfort. I have noticed a huge difference in the atmosphere recently, it's much more calm and happy. The changes the
new management are making are great overall and I really feel my mum is being looked after very well. There is also meetings being introduced involving staff and residents' families to give us the chance to have our say good or bad and put forward any ideas we might have (i.e. activities etc) which I think will help us all feel more involved with how our loved ones are cared for. All in all, I feel that when I can't be there my mum is being cared for as well as she can be.
Reply from Beverley Rann, Deputy Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.

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Review from Pauline C (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into Willow House Nursing Home in August 2022. Since then, there has been a new management team and some new staff. This appears to have transitioned with none or little disruption to residents.
The new manager arranged an informal meeting with families to share ideas for Willow's future.
There is an interactive noticeboard where we are encouraged to contribute suggestions.
All bedrooms and public areas have been redecorated in pretty colours, new carpets fitted providing a warm, bright, fresh ambience for residents, staff and visitors. I find all staff friendly, approachable, professional and caring, ensuring the little things are addressed too, like painting mum's nails. All of this is conducive to a supportive, engaging environment.
I am relieved to have found Willow House, it feels welcoming, from walking through the front door to leaving after visiting I feel content that she is well cared for, by a caring staff. This gives me and my brother peace of mind that she is safe.
Reply from Graeme Fitzsimmons, Service Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.

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Review from Ruth C (Wife of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to entering Willow House, my husband was in a poor condition, very agitated, losing weight and falling regularly. I was impressed with how quickly he settled into the home and soon seemed calmer, was eating well and no falls. He has a very nice room, which I was encouraged to personalise for him.
Initially, I did feel that communication between the home and myself was limited (a relative's information pack would have been helpful), however, I received full and useful information at his six-week review, and I now feel well informed. Staff are friendly and has a good rapport with my husband. I am particularly impressed with the activities programme, which has helped to stimulate my husband.
Reply from Mandy Stephen, Home Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Willow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Willow House Nursing Home is calculated as follows: ( (182 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 200 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Dec 2024
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Dale Ballantyne

Job Title: Service Manager Joined: 2024

Service Manager at Willow House.

Frequently Asked Questions about Willow House Nursing Home

What types of Care is Willow House Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow House Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Willow House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow House Nursing Home to the centre of Anstruther?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow House Nursing Home to verify any information. View our terms and conditions. Willow House Nursing Home has an Enhanced Service - more info.