Willow House Nursing Home

I visit my friend in Willow and have always found it to be a very friendly care home. The staff work hard. Care is provided as it is needed, residents are treated with dignity and respect and nothing is too much trouble for anyone. The food always look good and there are tea trolleys and snacks all the time. There are always activities for my friend to do, bus trips, live music, dancing in the lounge and the manager is always available to assist and answer questions.

Very friendly staff who greet me by name. Keep me informed about any changes to medication via doctor. Arrange transport for visits to hospital, etc. Food is excellent. Care needs are always sorted with dignity.

Residents are put in the lounge and left. They are not asked what they would like on the t.v the home is very understaffed the staff are lovely but are always very busy. There is a beautiful garden very rarely used.

My mum has been a resident at Willow House for just over a year now and is very settled and content at the home. I find staff friendly kind and efficient - nothing is too much trouble for them. My mum is encouraged to participate in many and varied activities and to go on bus trips - all greatly enhanced her quality of life. I have nothing but praise for Amanda and her team - they do a great job!

My mum has just recently moved to Willow House and I can honestly say she has been so well looked after from day 1. I never thought she would be as happy as she is. Nothing is too much bother with the staff and she is always clean and tidy presented. Her room is spotless and tidy every time we have visited. The staff have time and patience and the manager has done a fantastic job, the staff are a credit. The food looks amazing, there are so many fun activities for Mum to do and the music events are right up her street. We now know that Mum is safe X

Amazing care home always looking to benefit the residents lives they go above and beyond for them and care for them as if they are there own family my aunty has thrived in willow house the staff are supper friendly and extremely attentive to the individual resident care and emotional needs and adapt to every change in the residents with what looks like ease I couldn't fault them on the level of care my aunty has recieved form the start of being there

Visited my mum while over in April 2025. She has really brightened up and seemed very happy since moving into Willow House just after Christmas. The activities and trips out are keeping her entertained daily and she has settled in to the routine very well. Staff are amazing and the care home is clean , well run and secure.

My mother in law was transferred here from another care home as more to suit her needs, a very lovely place , very welcoming, staff are absolutely amazing/polite & welcoming when you are visiting , they can't do enough for the residents, very attentive to all who is in their care. Place is clean, bright & loads of activities planned & all what is happening is displayed on the wall for you to see. All the staff are very approachable & nothing is any bother. The food menus are displayed to see what is available & all sound & look amazing. Noticed a change in my mother in law for the better since she has moved here. She seems happier & more settled, always kept upto date with anything that needs to be told to us.

Most importantly mum is happy and safe.

Shout out to the activities at Willow and the young lady who runs it who is always going the extra mile with the people at Willow House. She does her job with a great big smile on her face and shows so much attention and passion with her job. She is always making sure that everyone is involved within the activities as much as possible and that they are all happy with what they are doing. She is a real Gem and a great person that the team should count themselves lucky to have.

I feel my dad is safe and cared for.

My granny suffered a stroke last year and has had to move into this home, and my family and I have been blown away by how wonderful Willow House is! The level of care is brilliant, staff are so friendly when we visit, and my granny seems incredibly settled - which is something we were worried about with the transition! She also absolutely loves the meals!!! Thank you much to all the staff at Willow House.

Willow House is the most welcoming place. The staff are thoughtful, caring and supportive to the residents and the families. The manager and his team have re-decorated and added new furniture and paintings etc. after asking residents for ideas. They make special efforts on birthdays and anniversaries, and for residents and their spouses to have Christmas dinner together. Nothing is ever too much and any issues are dealt with professionally and quickly. Great communication and always make time for a wee chat. I'm so pleased we chose Willow House.

My dad moved into Willow House in July. It took him a few months to settle in and get used to things, he seems to be settled now and happy. I find the staff very nice and approachable. The home is very clean and always lots going on for the residents.

After a few initial teething issues got sorted out, as a family we cannot fault the care given to our mum. She is well looked after, enjoys the meals and the staff's company. There is always something to involve them in activities, lots of cups of tea and biscuits. Staff are friendly and helpful at all times.

A first-class service from management and staff alike. Nothing is ever too much trouble. Residents are treated with kindness, patience, dignity, humour and respect. As a family, we feel very supported and lucky to be in the care of such a professional, responsive and friendly team. Thank you to each and every one of you!

Very welcoming and homely care home, staff have been wonderful with my mother, they are always willing to help and go above and beyond for residents, always a great range of activities on and lovely meals served!

My mother has been in Willow House since August and from day 1 she settled which was rather unexpected. She wasn't eating much to begin with but now has a great appetite. Mum gets on well with most residents, she has a fantastic relationship with all the staff and has started getting involved in activities. The staff are always very welcoming and the care home manager has been very supportive in what has been a very difficult few months for myself. Overall I think this is a great care home and the staff work incredibly hard.

The most welcoming, caring and supportive home to my dad and extended family. Nothing is a bother, extensive range of activities, community visits ie church services etc. Meals are delicious. New decorating of the home has enhanced the service.

Overall, excellent environment.