The Cowdray Club

Thank you so very much for the lovely review. It was so nice having Mum in the home with the added bonus that 4 staff could speak Mum's native language. At Cowdray, we aspire to be able to meet the needs of all our residents/clients with only the highest standards. It was a pleasure getting to meet and spend some time with Mum (Sylvia the team leader translated my conversation). I do hope to see you all again soon and we are always a phone call away. Thank you so very much again for taking the time to write a review for Cowdray club. You as a relative, are what we hope to achieve in the sense that it is a partnership. Your trust means the world, as we know it takes time and a lot to have your trust earned. Thank you again.

Dear Ian, thank you so very much for all the trust you have given myself as the home manager and the team at Cowdray Club. Trusting us with your dear mum was never going to be an easy task but I would like to take the opportunity to say thank you. Thank you for working in partnership with myself and the team to ensure we were all on the same level to which was always about ensuring only the best quality of care across the board is being met. I promised we would take good care of Mum and I hope you feel that promise has been kept. Trust takes time and can never be taken for granted. It's been just a true joy getting to know your amazing mum as well as yourself and your family/friends. Here is to a great partnership and hopefully, a good few years of us all coming together to ensure Mum's needs are met to the highest standards possible.

Dear Susan, as time goes on I often think of the laughter and conversations we would have when you visited Mum. We miss both you and your brother as well as Mum, we know she is in a better place now. Thank you for your review as it made me smile and feel grateful for the opportunity that we had to get to know you all as a family. You and your brother should be so proud of what you achieved in supporting your mum. Please don't be a stranger, the Cowdray Family are sending you lots of love, we hope you are well and we very much miss your funny stories and great chats. Thank you Susan for making such a beautiful impression on us all.

What an absolute honour and pleasure it truly was to be part of such an amazingly groundbreaking couples' journey, who were the definition of happily ever after. It was an honour for myself and the Cowdray Club family to be able to support you and your loved ones in these difficult times of great uncertainty. It's been very difficult for all but the trust and faith you gave was something we did not take for granted. The dream is to create magic at Cowdray Club for all who are under our umbrella, thank you from the bottom of all our hearts for allowing us to be part of such a beautiful journey. Don't be a stranger, we are always here if you need us in the future. With great gratitude, Phil - home manager.

Dear Teresa, thank you so very much for taking the time to write this lovely review, it has been a great joy to see the progress, under my leadership, take place within the home. Covid 19 has brought many challenges along the way and myself and the team have tried our best to ensure communication is at the heart of it all as I aspire to ensure the quality of care is the best it can be for all involved, whether it's our residents or the loved ones, you are a package deal to myself and all equally important. The fact that you see dedication, passion and hard work says we are heading in the right direction. All at Cowdray aspire to ensure the quality and attention to detail is the best it can be and myself and the team will always strive to achieve the best outcome for all involved. Thank you from the bottom of my heart for your trust and belief in the service and its team. We are all here to help in any way possible and it is a great pleasure to have your dad be part of the Cowdray Club family.

Thank you so very much for this review, Carole, it has been a difficult journey for you and the family, it has been such a challenging time, and I feel mum was very lucky to have your dedication, loyalty and voice. You, too, went above and beyond in ensuring the best possible outcomes were at the heart of everything, the partnership between myself, the team, yourself and your lovely mum is what helped make this a positive experience for all involved. Thank you from the bottom of my heart for trusting us with the care of your mum. You will always be a part of The Cowdray Club family, Carol; we are always just a phone call away should you need anything in the near future.

Dear Frances, thank you so very much for trusting The Cowdray Club to assist your mum on her journey to recovery with Respite. it was our pleasure, and the door will always be open in the future should the need be there. Mum was very much a joy to provide that care for, and I am so happy that the experience was positive for both yourself as the next of kin and your mum who was under our care.
Once again, thank you for the opportunity to be part of the journey, and we very much look forward to seeing you both again soon.