Review from Brian Y (Brother of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

A magical environment where residents are cared for in a respectful, supportive and dignified manner. Management and staff are a credit to their profession. Genuine individuals who clearly only want what is best for those they support. My brother has resided at the home for nearly a year, and for the

first time in many years, I now can live my own life knowing he is cared for in a loving, safe and protective environment. I have always felt included and an extended part of The Cowdray Family. Well done to you all, and thank you for all you do.

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Review from Gail D (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

My mum moved into Cowdray at the start of Covid. Unfortunately, in October 2022 she suffered a stroke, after a period of time in the hospital, through regular communication with the manager, it was agreed she should come home to Cowdray to continue her recovery. Nothing was too much trouble, Mum was

moved to a room more suited to her new needs. Mum then had to go back into the hospital as she had taken a turn for the worse. I was advised there was no more that could be done for her and that she required palliative care. Once again the manager pulled out all the stops and mum was back in Cowdray within 3 hours of that conversation. Again the manager and the team seamlessly set up a room where we could spend time with Mum, always on hand to answer our questions. As a family, we were well looked after by the staff ensuring we had pillows and blankets and the tuck box they provided was amazing and so thoughtful. Mum was treated with dignity and respect throughout her time with her Cowdray family.

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Review from B L (Resident) assisted by family/friend published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

This was a first-time respite for two weeks and as such, fulfilled expectations.

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Review from Ella D (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum was here (The Cowdray Club) in respite for two weeks. She was treated with extreme care and professionalism. She didn't want to come home, saying her experience here was like her best holiday. Thank you so much to all the staff and the carer and nurse who helped a lot with translation, as Mum

doesn't speak English.

Reply from Philip Stuart, Manager at The Cowdray Club

Thank you so very much for the lovely review. It was so nice having Mum in the home with the added bonus that 4 staff could speak Mum's native language. At Cowdray, we aspire to be able to meet the needs of all our residents/clients with only the highest standards. It was a pleasure getting to meet and spend some time with Mum (Sylvia the team leader translated my conversation). I do hope to see you all again soon and we are always a phone call away. Thank you so very much again for taking the time to write a review for Cowdray club. You as a relative, are what we hope to achieve in the sense that it is a partnership. Your trust means the world, as we know it takes time and a lot to have your trust earned. Thank you again.

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Review from Iain A (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

The care and support from the team at The Cowdray Club is truly inspiring. The manager leads a team of dedicated staff who are exceptional. They take the time and care to get to know you. My mum was very nervous about care but they have been wonderful. Food is freshly prepared by a wonderful chef. The

team involves me at every step of the journey with Mum. I am truly delighted for Mum.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Ian, thank you so very much for all the trust you have given myself as the home manager and the team at Cowdray Club. Trusting us with your dear mum was never going to be an easy task but I would like to take the opportunity to say thank you. Thank you for working in partnership with myself and the team to ensure we were all on the same level to which was always about ensuring only the best quality of care across the board is being met. I promised we would take good care of Mum and I hope you feel that promise has been kept. Trust takes time and can never be taken for granted. It's been just a true joy getting to know your amazing mum as well as yourself and your family/friends. Here is to a great partnership and hopefully, a good few years of us all coming together to ensure Mum's needs are met to the highest standards possible.

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Review from Susan A (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

Mum came to the Cowdray Club last August following a stroke in the April. I was impressed even from our initial visit to see round Cowdray, how passionate the Manager was about the nursing home and his residents. You totally got the feeling that Cowdray was a ‘family’. Mum’s care couldn’t have been

better. Unfortunately, she was bed bound and on a peg feed. I was worried that her quality of life would be poor as she wouldn’t even have meals to look forward to or be able to take part in their various entertainments. However, the staff always made time to sit and chat with Mum and make her feel wanted and well-loved really, which I so appreciated. The staff were all warm and friendly and I was always notified of any changes to Mum’s care. It was nice for me to form bonds with the staff who were very much a part of Mum’s life. The manager is very hands-on and he instils a compassionate culture within Cowdray. Mum sadly passed in hospital in April. Thank you to all staff.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Susan, as time goes on I often think of the laughter and conversations we would have when you visited Mum. We miss both you and your brother as well as Mum, we know she is in a better place now. Thank you for your review as it made me smile and feel grateful for the opportunity that we had to get to know you all as a family. You and your brother should be so proud of what you achieved in supporting your mum. Please don't be a stranger, the Cowdray Family are sending you lots of love, we hope you are well and we very much miss your funny stories and great chats. Thank you Susan for making such a beautiful impression on us all.

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Review from Dawn M (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

This was my mother's second time at the Cowdray Club for respite and I cannot praise the manager and his staff enough. Their level of care for my Mum is amazing and gives us the chance to relax, knowing she is in competent, caring hands. As Mum normally lives with us, the journey of dementia is a difficult

one sometimes and knowing that the manager is at the end of the phone anytime is way above and beyond and shows what a wonderful family the Cowdray Club has created for its residents, staff and respite users. I am in the process of booking another couple of respite dates in and look forward to getting a break where I can relax better, knowing Mum is happy, engaged and her every need catered for. Nothing is too much trouble for the manager and his team and they thoroughly deserve every accolade they receive.

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Review from Marion H (Son of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience

Great staff, doing sterling work in challenging times. Care and compassion are shown at all times, despite their busy workload. The short stay for Mum’s respite was made more challenging due to her perceived loneliness during the covid isolation period, however, the team went above and beyond to ensure

Mum couldn’t possibly feel that way. We would be very happy for her to return to the Cowdray Club.

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Review from Louise B (Granddaughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Could not have asked for a more caring and dignified experience for my Grandparents. They were originally offered a double room at very short notice and we could not have been more grateful. Being split up after over 60 years of marriage would have been an impossible thing to ask them to endure. For

around 18 months, they enjoyed the care home and loved the staff in it who always did everything they could to make them feel comfortable and happy. Of course, the time during the lockdown was incredibly difficult, but made easier knowing they were being well looked after. When we were finally able to see them, the staff made such an effort to welcome us and help in any way they could. When the time came that their health declined, each one of the carers made an effort to make us feel comfortable, as if we were spending time in their own home. Special thanks to the manager, who goes above and beyond on a daily basis, and one member of staff, in particular, who treated them like her own family.

Reply from Philip Stuart, Manager at The Cowdray Club

What an absolute honour and pleasure it truly was to be part of such an amazingly groundbreaking couples' journey, who were the definition of happily ever after. It was an honour for myself and the Cowdray Club family to be able to support you and your loved ones in these difficult times of great uncertainty. It's been very difficult for all but the trust and faith you gave was something we did not take for granted. The dream is to create magic at Cowdray Club for all who are under our umbrella, thank you from the bottom of all our hearts for allowing us to be part of such a beautiful journey. Don't be a stranger, we are always here if you need us in the future. With great gratitude, Phil - home manager.

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Review from Eric R (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

My parents' room, which obviously had recently been well renovated, gave off a warm homely feel. Meals are freshly prepared on-site and my parents always raved about the quality. A nice touch is that they bake birthday cakes for every resident. My parents moved into the Cowdray Club at the start of

the first Covid lockdown, during which the staff needed to change PPE between rooms. Despite this, they were continually cheery and helpful. I have not met more friendly/caring people and you cannot hope to have a better care home manager than this. Himself a nurse, he really gives his heart and soul to make life at the Cowdray Club the best it can possibly be for the residents, relatives and staff. The culture that he has installed can certainly be felt and I am grateful that he was the one in charge of caring for my parents. After 18 Months at the Cowdray Club both of my parents have now passed, but their final "home" was certainly a terrific one. My thanks go out to all the team!

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Review from Terri F (Granddaughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My Nannie was lucky enough to spend 4 months in the Cowdray Club where she received the most amazing care from the day she went in, until her very last. The manager and each and every one of his team work so incredibly hard and all have the most caring nature, both for the residents as well as the family

visiting. We couldn’t have asked for anything more, especially for the care, support and compassion we all received towards the end. We cannot thank all of the staff enough for making what was such a huge decision moving my Nannie into care, an absolute pleasure.

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Review from Hazel G (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

My mum stayed in The Cowdray Club for a period of 1 year. From the time she went in until her death in early August 2021, she was treated with respect and caring from all the staff. The manager leads a brilliant team. Thanks to two members of staff, in particular, for Mum's last night and for phoning

me to come in, when she was failing. When Mum had to go into a care home and with Covid rearing it’s ugly head, the manager was great on the telephone and showing me around The Cowdray Club by WhatsApp. Nothing was too much trouble. Thanks to all. Love Hazel.

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Review from Brian W (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

The nursing home were very caring during her entire stay but very compassionate during my mother's final days and hours. Would have no hesitation in recommending the nursing home to all friends and relations.

Reply from Philip Stuart, Manager at The Cowdray Club

Thank you so very much for this review. Your dear mum is very much missed within our Cowdray Club Family, that cheery laugh and her sense of humour light up the room and it was such a pleasure and a great privilege to be part of her journey. We very much look forward to having you back to do something special in the forget-me-not garden project. Thank you again for your trust as it is so important to myself and the team that everyone who is part of the service feels looked after and supported.

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Review from Stuart S (Husband of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

In November last year, my wife entered Cowdray. It was a massively emotional and psychologically stressful time for both my wife and myself. So much has happened since then. But throughout it all, the staff have been so supportive. A few teething problems at the start but quickly sorted out. It's been

a big rollercoaster. I'm glad to say now that my wife has settled and it's thanks to all the staff involved. The carers, nurses and managers all do a great job. I know I've not been the easiest person to deal with but they have shown great patience. Thank you all.

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Review from Ann C (Friend of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

I have worked in and visited a number of nursing homes and this is a cut above the rest. The initial atmosphere and welcome from all staff is excellent. The care is of a high standard. The manager described it as a family and that is the impression I got as a visitor.

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Review from Elaine S (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience

Dad was lucky enough to secure a place at the Cowdray Club following a 4 month stint
in hospital and was unable to live independently following this. He was welcomed into the home by the very caring and kind staff which made the transition easier. He very quickly became part of the family there. He

even became the resident DJ on a couple of occasions at the age of 91. He was treated with dignity and respect by all who cared for him. I have to say a huge thank you to the staff and in particular the Manager, who is one of the kindest and most compassionate people I have ever met. This has filtered down through the staff and they are an excellent team.

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Review from Teresa C (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

Dad moved into the Cowdray Club in May 2019 when it was undergoing a major refurbishment. This impacted on both staff and residents. Fast forward 2 years and now in the hands of a dedicated, hardworking and most of all, compassionate manager, the hardworking team have made this home resemble a home

from home. New layout, pictures on the wall and a super new TV that can be seen by all. During Covid restrictions, the welfare of their residents was and still is, paramount. Although we could not see Dad personally, the staff were always so helpful in arranging telephone /FaceTime calls which we were always so grateful to receive. Also, window visits, if we were ever passing by. Seeing and knowing Dad was being well looked after in these difficult times put our minds at rest. A huge thank you from the bottom of our hearts to the whole team at the Cowdray Club as you do make the Cowdray a bit special to all who stay there. Our thanks also to the other residents who Dad now sees as his friends.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Teresa, thank you so very much for taking the time to write this lovely review, it has been a great joy to see the progress, under my leadership, take place within the home. Covid 19 has brought many challenges along the way and myself and the team have tried our best to ensure communication is at the heart of it all as I aspire to ensure the quality of care is the best it can be for all involved, whether it's our residents or the loved ones, you are a package deal to myself and all equally important. The fact that you see dedication, passion and hard work says we are heading in the right direction. All at Cowdray aspire to ensure the quality and attention to detail is the best it can be and myself and the team will always strive to achieve the best outcome for all involved. Thank you from the bottom of my heart for your trust and belief in the service and its team. We are all here to help in any way possible and it is a great pleasure to have your dad be part of the Cowdray Club family.

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Review from Carole W (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

The Cowdray Club have been outstanding towards Mum and me in what has been a difficult few months. The dignity, compassion and high standard of care shown by the whole Cowdray team displays a genuine desire to go above and beyond for the residents and the families in their care. The manager is driven

to provide the best possible experience for the residents in what has been an extraordinarily difficult period during the pandemic. I will never know how he and his staff come to work every day and continue to care for everyone the way they do in an ever-changing situation. He is always available, and his genuine desire to help, support and understand the huge variety of needs he and his staff cater for on a daily basis is exemplary. I thank them from the bottom of my heart.

Reply from Philip Stuart, Manager at The Cowdray Club

Thank you so very much for this review, Carole, it has been a difficult journey for you and the family, it has been such a challenging time, and I feel mum was very lucky to have your dedication, loyalty and voice. You, too, went above and beyond in ensuring the best possible outcomes were at the heart of everything, the partnership between myself, the team, yourself and your lovely mum is what helped make this a positive experience for all involved. Thank you from the bottom of my heart for trusting us with the care of your mum. You will always be a part of The Cowdray Club family, Carol; we are always just a phone call away should you need anything in the near future.

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Review from Frances L (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Mum has always been resistant to the idea of going into a care home, but when she was offered the opportunity of a week respite, she was happy to try it out.
She loved the experience and felt really looked after and treated with genuine kindness. Although she still wants to live in her own home, she

would be very happy to go back to The Cowdray for more respite in the future. She said it was like being on holiday.
The staff are helpful and caring, and there was always a good feel in the home.
The manager is very dedicated and puts the residents' needs first. Great home!

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Frances, thank you so very much for trusting The Cowdray Club to assist your mum on her journey to recovery with Respite. it was our pleasure, and the door will always be open in the future should the need be there. Mum was very much a joy to provide that care for, and I am so happy that the experience was positive for both yourself as the next of kin and your mum who was under our care.
Once again, thank you for the opportunity to be part of the journey, and we very much look forward to seeing you both again soon.

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Review from Mark W (Son of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience

My mum moved into The Cowdray Club in April 2020, at what was clearly an extremely challenging time for residents, their families and The Cowdray team.
In spite of the huge challenges of the last twelve months, the team have excelled in their dedication to providing care and a fantastic atmosphere

for their residents. Given some of the dark times and personal sacrifice during this period, it is all the more remarkable that they have continued to achieve this.
The way in which the team engage with my mum and other residents alike is quite something and is, in no small part, down to the excellent stewardship of the manager.
Most surprisingly, this care and attention visibly extend to the relatives of all residents, and I feel very privileged to have struck up a great relationship with the team. Any relative with a family member in care will appreciate just how important that relationship is.
Well done to everyone in The Cowdray team. Simply first class!

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How well do we support people's wellbeing?	Very good (5)
How good is our leadership?	Very good (5)
How good is our staff team?	Very good (5)
How good is our setting?	Very good (5)
How well is care and support planned?	Very good (5)

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The Cowdray Club Reviews (48)

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