The Cowdray Club

After having a serious stroke, my husband was well cared for for more than two years. Management, care and nursing staff were attentive and supportive of him and the family for which we were very grateful.

My Grandma was brought to The Cowdray Club in the summer of 2020 and passed earlier this month, February 2023. I and my family cannot thank the manager and his wonderful team enough. All the staff there are very friendly and go above and beyond with their personal touches. In what can be a challenging and thankless job the staff seem to work well together and you can tell almost like a family! It is very comforting to see. Although I miss my grandma terribly my auntie and I will also miss seeing the manager and team. Thank you to each and every one of you, my grandma really couldn't have been anywhere better.

One of the best homes I have ever known. My uncle is so, so happy and it has completely changed his life and that of his family knowing he is loved and cared for by all the amazing staff. A special mention to the manager, he is a one-of-a-kind person with so much love and compassion for others. Thank you from the bottom of my heart for everything you have done and continue to do.

A magical environment where residents are cared for in a respectful, supportive and dignified manner. Management and staff are a credit to their profession. Genuine individuals who clearly only want what is best for those they support. My brother has resided at the home for nearly a year, and for the first time in many years, I now can live my own life knowing he is cared for in a loving, safe and protective environment. I have always felt included and an extended part of The Cowdray Family. Well done to you all, and thank you for all you do.

My mum moved into Cowdray at the start of Covid. Unfortunately, in October 2022 she suffered a stroke, after a period of time in the hospital, through regular communication with the manager, it was agreed she should come home to Cowdray to continue her recovery. Nothing was too much trouble, Mum was moved to a room more suited to her new needs. Mum then had to go back into the hospital as she had taken a turn for the worse. I was advised there was no more that could be done for her and that she required palliative care. Once again the manager pulled out all the stops and mum was back in Cowdray within 3 hours of that conversation. Again the manager and the team seamlessly set up a room where we could spend time with Mum, always on hand to answer our questions. As a family, we were well looked after by the staff ensuring we had pillows and blankets and the tuck box they provided was amazing and so thoughtful. Mum was treated with dignity and respect throughout her time with her Cowdray family.

This was a first-time respite for two weeks and as such, fulfilled expectations.

My mum was here (The Cowdray Club) in respite for two weeks. She was treated with extreme care and professionalism. She didn't want to come home, saying her experience here was like her best holiday. Thank you so much to all the staff and the carer and nurse who helped a lot with translation, as Mum doesn't speak English.

The care and support from the team at The Cowdray Club is truly inspiring. The manager leads a team of dedicated staff who are exceptional. They take the time and care to get to know you. My mum was very nervous about care but they have been wonderful. Food is freshly prepared by a wonderful chef. The team involves me at every step of the journey with Mum. I am truly delighted for Mum.

Mum came to the Cowdray Club last August following a stroke in the April. I was impressed even from our initial visit to see round Cowdray, how passionate the Manager was about the nursing home and his residents. You totally got the feeling that Cowdray was a ‘family’. Mum’s care couldn’t have been better. Unfortunately, she was bed bound and on a peg feed. I was worried that her quality of life would be poor as she wouldn’t even have meals to look forward to or be able to take part in their various entertainments. However, the staff always made time to sit and chat with Mum and make her feel wanted and well-loved really, which I so appreciated. The staff were all warm and friendly and I was always notified of any changes to Mum’s care. It was nice for me to form bonds with the staff who were very much a part of Mum’s life. The manager is very hands-on and he instils a compassionate culture within Cowdray. Mum sadly passed in hospital in April. Thank you to all staff.

This was my mother's second time at the Cowdray Club for respite and I cannot praise the manager and his staff enough. Their level of care for my Mum is amazing and gives us the chance to relax, knowing she is in competent, caring hands. As Mum normally lives with us, the journey of dementia is a difficult one sometimes and knowing that the manager is at the end of the phone anytime is way above and beyond and shows what a wonderful family the Cowdray Club has created for its residents, staff and respite users. I am in the process of booking another couple of respite dates in and look forward to getting a break where I can relax better, knowing Mum is happy, engaged and her every need catered for. Nothing is too much trouble for the manager and his team and they thoroughly deserve every accolade they receive.

Great staff, doing sterling work in challenging times. Care and compassion are shown at all times, despite their busy workload. The short stay for Mum’s respite was made more challenging due to her perceived loneliness during the covid isolation period, however, the team went above and beyond to ensure Mum couldn’t possibly feel that way. We would be very happy for her to return to the Cowdray Club.

Could not have asked for a more caring and dignified experience for my Grandparents. They were originally offered a double room at very short notice and we could not have been more grateful. Being split up after over 60 years of marriage would have been an impossible thing to ask them to endure. For around 18 months, they enjoyed the care home and loved the staff in it who always did everything they could to make them feel comfortable and happy. Of course, the time during the lockdown was incredibly difficult, but made easier knowing they were being well looked after. When we were finally able to see them, the staff made such an effort to welcome us and help in any way they could. When the time came that their health declined, each one of the carers made an effort to make us feel comfortable, as if we were spending time in their own home. Special thanks to the manager, who goes above and beyond on a daily basis, and one member of staff, in particular, who treated them like her own family.

My parents' room, which obviously had recently been well renovated, gave off a warm homely feel. Meals are freshly prepared on-site and my parents always raved about the quality. A nice touch is that they bake birthday cakes for every resident. My parents moved into the Cowdray Club at the start of the first Covid lockdown, during which the staff needed to change PPE between rooms. Despite this, they were continually cheery and helpful. I have not met more friendly/caring people and you cannot hope to have a better care home manager than this. Himself a nurse, he really gives his heart and soul to make life at the Cowdray Club the best it can possibly be for the residents, relatives and staff. The culture that he has installed can certainly be felt and I am grateful that he was the one in charge of caring for my parents. After 18 Months at the Cowdray Club both of my parents have now passed, but their final "home" was certainly a terrific one. My thanks go out to all the team!

My Nannie was lucky enough to spend 4 months in the Cowdray Club where she received the most amazing care from the day she went in, until her very last. The manager and each and every one of his team work so incredibly hard and all have the most caring nature, both for the residents as well as the family visiting. We couldn’t have asked for anything more, especially for the care, support and compassion we all received towards the end. We cannot thank all of the staff enough for making what was such a huge decision moving my Nannie into care, an absolute pleasure.

My mum stayed in The Cowdray Club for a period of 1 year. From the time she went in until her death in early August 2021, she was treated with respect and caring from all the staff. The manager leads a brilliant team. Thanks to two members of staff, in particular, for Mum's last night and for phoning me to come in, when she was failing. When Mum had to go into a care home and with Covid rearing it’s ugly head, the manager was great on the telephone and showing me around The Cowdray Club by WhatsApp. Nothing was too much trouble. Thanks to all. Love Hazel.

The nursing home were very caring during her entire stay but very compassionate during my mother's final days and hours. Would have no hesitation in recommending the nursing home to all friends and relations.

In November last year, my wife entered Cowdray. It was a massively emotional and psychologically stressful time for both my wife and myself. So much has happened since then. But throughout it all, the staff have been so supportive. A few teething problems at the start but quickly sorted out. It's been a big rollercoaster. I'm glad to say now that my wife has settled and it's thanks to all the staff involved. The carers, nurses and managers all do a great job. I know I've not been the easiest person to deal with but they have shown great patience. Thank you all.

I have worked in and visited a number of nursing homes and this is a cut above the rest. The initial atmosphere and welcome from all staff is excellent. The care is of a high standard. The manager described it as a family and that is the impression I got as a visitor.

in hospital and was unable to live independently following this. He was welcomed into the home by the very caring and kind staff which made the transition easier. He very quickly became part of the family there. He even became the resident DJ on a couple of occasions at the age of 91. He was treated with dignity and respect by all who cared for him. I have to say a huge thank you to the staff and in particular the Manager, who is one of the kindest and most compassionate people I have ever met. This has filtered down through the staff and they are an excellent team.

Dad moved into the Cowdray Club in May 2019 when it was undergoing a major refurbishment. This impacted on both staff and residents. Fast forward 2 years and now in the hands of a dedicated, hardworking and most of all, compassionate manager, the hardworking team have made this home resemble a home from home. New layout, pictures on the wall and a super new TV that can be seen by all. During Covid restrictions, the welfare of their residents was and still is, paramount. Although we could not see Dad personally, the staff were always so helpful in arranging telephone /FaceTime calls which we were always so grateful to receive. Also, window visits, if we were ever passing by. Seeing and knowing Dad was being well looked after in these difficult times put our minds at rest. A huge thank you from the bottom of our hearts to the whole team at the Cowdray Club as you do make the Cowdray a bit special to all who stay there. Our thanks also to the other residents who Dad now sees as his friends.