The Cowdray Club

A very well run, clean and tidy care home, Good communication from management and staff. The staff always find the time to listen to both residents and visitors. Personal hygiene of residents is of a high standard. Very comfortable rooms with immaculate en suite - always of a high standard of cleanliness

The Nurses,Team Leaders,care staff,all staff who work in the Cowdray,we cannot thank them enough for the care and compassion shown to my husband during his time particularly in the lead up to the last days of his life.

Dad has been at The Cowdray Club since May 2024. The staff have been excellent and everyone is so friendly. I have had so much support from all the staff, nurses, carers, administrators and the managers. I visit regularly and if there are any issues they are addressed immediately. If there are medical issues the nurses always contact me and keep me informed as to what is happening. I really appreciate everything The Cowdray Club does for Dad.

Since moving, into a fantastic double room, they have settled in so well and it has been a great comfort to know they are being cared for so well. I now sleep at night! They are safe and being looked after by a dedicated and wonderful team. Nothing is too much bother. 10/10. Amazing people. Thank you all so very much. Keep up the brilliant work.

Thanks to all.

Could not be more happy with the excellent care my mother is receiving. It has surpassed all expectations and a place that can be highly recommended. She is happy, content, exceptionally well looked after and attended too.

Thanks to the Cowdray team!

Thanks as always go to everyone at Cowdray Club.

My aunt passed away recently at Cowdray having been a resident there for 3 years+. She was admitted during COVID-19 and had a challenging journey to get there. I really did not expect a long residency but down to the wonderful care, professionalism and love shown by the staff led by the most amazing manager, her final years were happy and contented. What a team. Thank you so much.

This was my husband's first respite. I was very apprehensive, as was my husband but the staff made us feel relaxed and secure. We were introduced to some of the other residents and the lounge (day room) was a homely environment. His room was light and bright, lovely filled bookcase and TV. All visitors who came to see my husband were offered tea or coffee and reported back to me how settled and happy my husband was. Just loved the friendliness of the staff.

This was my father’s first respite care stay and we were all nervous about it in different ways. The staff could not have been nicer to him or to me. He is naturally quite shy, but with the help of the staff, made friends with other residents, to the point that he said he would come back when they were coming back! I was encouraged to drop in at any time so that it felt like visiting my dad in his own home. That made a huge difference to me. Overall, I don’t think we could have had a more positive first-time care experience.

The management team is forward-thinking, conspicuous and available to communicate with relatives which to us as a family is really important.

Very pleased with everything at the care home. All the members of staff speak to you when they see you, they go out of their way to make you feel very welcome anytime you visit. All the staff are very caring and helpful nothing seems to be a problem for them to attend to. The staff appear to be happy and enjoy working at the home. The home is spotless and quiet.

The Manager has really helped build our trust back up in the care system and I am so happy my mum is staying at Cowdray Club.

I have recently lost my partner who has been in The Cowdray Club for over two years, the level of support not only my partner received but I too, was superb. The staff supported us at every hurdle. I have really struggled to deal with my loss and want to thank the home manager and his deputy manager for all they do for me. I have really struggled and the team continue to support me with weekly visits to the home where I get support with my emotional needs. I am very grateful and don't know what I would do at the moment without them. The management helped me organise her funeral too because I was really struggling. Thank you to the Cowdray Family. Thank you for continuing to help me through this dark time. I am very much looking forward to the Halloween relatives meeting on Friday 27th of October the meetings are a great support to me especially with other relatives who have had loved ones pass on. Thank you Cowdray Club

My dad has been a permanent resident at Cowdray since last year. From the second Dad arrived we were welcomed into the Cowdray family with open arms, the transformation we have seen in Dad over his time there has been nothing short of amazing. The care and attention to detail from the staff are unlike anything I’ve ever seen at a care home before. They go above and beyond for the residents and families and I would highly recommend them to anyone and everyone!

I would have no hesitation recommending The Cowdray Club to anyone thinking of joining this exceptional facility.

My friend has been in The Cowdray Club Care Home for over two years. She is very frail at 96 years of age. She gets the very best of care from the fabulous staff. The home is always clean and tidy and welcoming to visitors. The staff are friendly and attentive and the manager is first-class. He has a strong work ethos and is obviously very passionate about what he does. The home is well-run and there seems to be plenty going on to keep the residents fully included. If the time comes when I need care - I would book my room at The Cowdray Club, without hesitation!

I am writing to express how delighted I am with the high standard of care at The Cowdray Club. From leadership at the top, the positivity, care and direction follows through. Communication is always open. This is no ordinary care home, it’s outstanding. The residents, including my mum, are happy, content and well cared for. It’s The Cowdray family and it works. All the staff are exemplary and appear to be happy at their work. The Cowdray Club is clean and fresh, the food is homemade, including delicious cakes as teatime treats. The daily activities are inspired: dancing with a dance team; life-size interactive puppets; visits from support dogs; children signing songs; themed art for every occasion etc. Residents engage, contribute and continue to live their best lives under the watchful support of The Cowdray family. There are minibus outings and a mature garden for activities, gardening or sitting and enjoying the sunshine with family and friends. Well done The Cowdray Club, you are indeed exceptional.

After having a serious stroke, my husband was well cared for for more than two years. Management, care and nursing staff were attentive and supportive of him and the family for which we were very grateful.