Riverside

Despite several changes in the home management over the past 18 months Dad is well looked after as the caring staff (ground floor team in particular) have been very welcoming from the outset and are truly lovely, they show genuine care and compassion towards Dad and the other residents. The events and entertainment provided is very popular and well organised with a variety of activities most weekdays. It is homely, well kept, clean, and tidy and the carers, nursing and management team have responded well if I do have queries or issues to raise.

Very happy with care home and my relative is well cared for.would be nice to get more feedback about how my relative is getting on and if their is any problems with the care.some carers do inform me about daily things but others don't say a thing.management we're going to email relatives with feedback but up to now haven't had any contact.

Some of the staff have gone above and beyond to help and I really appreciate them.

Our Mother is always treated like one of the family and we can't thank the staff enough for their care, support and kindness that has been given to our Mother over the last 7 months..

All staff are friendly and welcoming. The staff are very caring to my relative and considerate to us a family and nothing is too much trouble for them. They take their time to listen to our concerns and deal with them in an efficient and timely manner. The home itself is well decorated and kept clean.

It's great to see my mum smiling again and know that she is in very good hands. Thanks to all at Riverside Care Home :-)

I find my mother has everything she needs to be happy and comfortable. The staff are very caring and compassionate. I feel very happy that she is well looked after and I have no concerns about her care.

We were so happy with the care mum received in Riverside care home. It was a weight off our minds that we did not have to worry about her eating or drinking. She went in having to use her Zimmer, and her mobility increased, she was able to walk unaided. The activities are appropriate, her favourite being the singing and dancing which she joined in with great enthusiasm. All the staff were so caring. It was the right thing to do for mum and the 10 months she was there made all the difference.

My father was admitted to this care home for a short time due to illness. We fell in love with Riverside at our initial meeting with the Manager. He was very informative with us, gave us a tour of the building and gave us all the time we needed to ask questions, he was incredibly knowledgeable and he put us at ease at a difficult time for the family. Unfortunately, my father was only a resident for 2 weeks, however in this short spell the manager and his staff attended to my father's needs with 100% respect, dignity and calmness. All staff members we experienced treated my father as a long-term resident and were very accommodating to us as a family. They met all my father's needs in all his care as well as his nursing needs. The home itself was clean, tidy and very friendly, nothing was too much for any of the staff. Our family have nothing but high ratings for this gorgeous nursing home, it was like a 5* hotel. Thank you to the manager and his lovely experienced team.

My father stayed at Riverside for 11 months, during this time he received outstanding care. The Riverside team were attentive, kind and patient. He was cared for in the Gairn Suite, and I would like to give particular thanks to three members of staff, in particular, for all they did for my dad.

Our dad was at Riverside for just a few short weeks before he passed away but, in those few weeks, we saw a level of care, kindness and compassion at every turn that was both remarkable and a real comfort to us all, particularly Mum who really struggled in that final period of his decline. The humanity and tenderness displayed by every member of staff to someone they had so little time to get to know and who could do so little and give so little back in his final days, speaks so highly of everyone at Riverside.

His room was simple, with a lovely view, and provided all that he needed and he never wanted for anything. But what makes all the real difference were his carers - these people are five star and we were never anything other deeply impressed by the heart-warming affection that they universally displayed to both him and us.

We cannot thank the team highly enough and are so pleased that we chose Riverside to make Dad’s final days so comfortable.