Balhousie Alastrean Care Home

Tarland, Aboyne AB34 4TA

Balhousie Alastrean Care Home is a beautiful home set in glorious Royal Deeside amid extensive gardens, approximately 30 miles west of Aberdeen. The house now provides residential and nursing care for ex-members of the RAF and other non RAF residents.

The emphasis at Balhousie Alastrean is on ensuring a high quality of life and maintaining the independence and dignity that residents deserve. The home environment is friendly, welcoming and sophisticated, while the home still retains a warm, family atmosphere.

The home benefits from excellent facilities. A varied programme of entertainment, activities and visits is provided and residents enjoy close ties with the local community.

Group: Balhousie Care Group

Person in charge: Dawn Gardiner (Care Home Manager)

Local Authority / Social Services: Aberdeenshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 21

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Balhousie Alastrean Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview of Review Score

The Review Score of 9.6 out of 10 for Balhousie Alastrean Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Balhousie Alastrean Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.624 for Balhousie Alastrean Care Home is calculated as follows: ( (69 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 101 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Balhousie Alastrean Care Home is based on 9 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Balhousie Alastrean Care Home has a Review Score of 9.6 (9.624) out of 10 and an Average Rating of 4.6 out of 5 from 9 Reviews over all time

Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balhousie Alastrean Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balhousie Alastrean Care Home

  • Granddaughter of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Entertainer
    1
  • Grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Having visited Balhousie Alastrean Care Home a number of times when it operated under a previous administration, and since its refurbishment, my first impression was that the lighting and decor is now very bright, cheerful and very welcoming. From what I have seen of the staff, they too, were bright, cheerful and very welcoming. but more importantly, patient and understanding. There is now a wonderful homely atmosphere and ambience that I don't recall existed before.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   2.9 out of 5

Myself and my daughters have been up to visit granny and granda on a few occasions and they are very happy so many things going on and it’s great as we have been able to get involved too!! The staff have all been friendly and helpful we look forward to visiting soon and see what’s happening.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Really friendly staff and a great building and grounds. It feels more like a 5-star hotel. I have eaten there myself on a number of occasions and it has always been great. There is now loads of entertainment for the residents and the other families and friends have all been lovely.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My grandma is a resident here. She is so happy and very, very well looked after. She has a beautiful bedroom. I haven’t seen her looking so well and happy like this for a number of years. The whole home is gorgeous! It actually feels like I’m sitting in a 5 star hotel when I go to visit her. Keep up the good work!

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My grandma was extremely sad when she moved to Alastrean but it has been the best thing for her.

The staff are so good with her and she is always smiling now.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Balhousie Alastrean Care Home is a beautiful country house set in an impressive woodland setting and complimented by lovely, well-kept gardens. The decor is modern and comfortable. The bedrooms vary in size and style, but most have beautiful views of the surrounding landscape. The staff are friendly, approachable and very willing to help in any way they can. The arrival of a new and very enthusiastic activities co-ordinator has been a great asset to the Alastrean team and residents are benefiting greatly. I appreciate the care my father is receiving.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Purpose built rooms with spacious wet rooms en-suite, homely aspect and well maintained. Recently refurbished so still very new looking with plenty of areas for private chats. Offers of food from the restaurant and joining relatives freely given. Concerns initially about staffing levels and nursing care but these seemed to have been resolved over last few weeks. Recently recruited an activities coordinator who seems to be making every attempt to engage residents.

How likely would you be to recommend Balhousie Alastrean Care Home? Likely

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Average Rating:   4.2 out of 5

Our family viewed several homes before Alastrean but once we saw Alastrean we were in no doubt we had found the ideal home for our Mum. Not only is the home in a stunning location and the decor beautiful, but all the staff are kind and caring and Mum adores them. Although her illness is incurable, Mum's health and fitness level have improved considerably due to the excellent food, having a laugh with her carers and the stimulation from the activities in the home.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   5 out of 5

Wonderful site. Excellent grounds. Care good but newcomers to the system of care especially if coming from hospital, greater clarity would be welcome.
Relationships with relatives would also benefit from the explanation in advance of a relative being admitted. Eg when and if they forwarned if a resident becomes ill.

How likely would you be to recommend Balhousie Alastrean Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Gail Melville, Marketing Assistant and Dementia Ambassador at Balhousie Alastrean Care Home responded to this review on 22 Jun 2018:

Thank you very much for your feedback, it’s always really important for us to hear and we take your comments on board. We are working hard on our staff group and creating great environments to live and work. We are still developing our home where the culture follows that of Balhousie Care’s values and ethos.

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