Redwoods Nursing Home

Old Walled Garden, Teaninich Industrial Estate, Alness IV17 0XB

Meallmore’s care home Redwoods Nursing Home in Alness is 20 miles north of Inverness.

Redwoods Care Home sits within the Old Walled Garden in a Victorian country estate, surrounded by woodland mainly comprising 100-year-old giant redwood trees.

Redwoods Care Home offers high quality, personalised nursing care for elderly people including those with dementia.

The home offers fully furnished en-suite bedrooms. It also has some of the latest technology to ensure the safety, well-being and mobility of residents, while allowing them to retain as much of their independence as possible.

Provision of first class care encourages residents and their families to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.

Group: Meallmore Ltd

Person in charge: Elizabeth MacKenzie (Manager)

Local Authority / Social Services: Highland Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Head/Brain Injury • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 60 to 110.

Single Rooms: 42

Rooms with ensuite WC: 42

Weekly Charges Guide: Nursing Care Single £648 – £1016 (These prices are only a guideline, please contact Redwoods Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Redwoods Nursing Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.5 (maximum of 10) for Redwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Redwoods Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Redwoods Nursing Home is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.488 Points relating to the number of positive Reviews for Redwoods Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.4 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Redwoods Nursing Home has a Review Score of 8.5 (8.488) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Redwoods Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redwoods Nursing Home

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mum resided in this care home for approx 5 years. I visited her approximately 3 - 4 times a week and on all occasions found the home most welcoming. My mum was very well cared for and I would say... treated as part of a large family. The staff treated her with the utmost care and catered to all her needs and gave her the dignity she deserved, and I felt she was happy.
I as her daughter obviously felt concerned with my mother being placed in a care home but my worries were soon taken away when I saw the interaction my mum had with the staff and the staff with her.
From management to staff everybody is very approachable and I would highly recommend Redwoods care home to anybody looking for somewhere to place their loved one.

How likely would you be to recommend Redwoods Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Elizabeth MacKenzie, Manager at Redwoods Nursing Home responded to this review on 01 Sep 2017:

Thank you, from all at Redwoods, your mum was very much part of our big family.

My sister arrived into Redwoods Nursing Home in Alness after 17 weeks in hospital. From the very beginning of her stay, the staff have been fantastic in every way, very helpful and caring. We have been delighted with all aspects of her care and we could, in our opinion, not find a better care home.

How likely would you be to recommend Redwoods Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

After fourty six years of marriage, accepting you can no longer continue to care for your wife who has been diagnosed with dementia and also suffered a stroke is very hard. Having accepted this reality, with the help and support of our three daughters I started to investigate care homes and made an unannounced visit to Redwoods in January 2016.

First impressions were very positive, all the staff we met were very friendly and welcoming, the facilities which had been built as a care home in a crescent around an enclosed garden were well maintained and clean. My wife has now been resident in Redwoods for almost four months and I am pleased to say that during that time all our first impressions have proved to be correct. We were told during our first visit that we were welcome to visit at any time and reassuringly this has proved to be the case, with this offer extending not only to family, but also to family friends, who have all confirmed my positive view of Redwoods.

How likely would you be to recommend Redwoods Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

August 2017

June 2017

NACC Care Chef of the Year 2017

Recipient: Meallmore Ltd

Date: Wednesday 07 Jun 2017

more details

October 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Redwoods Nursing Home