Fidra House

Thank you all at Fidra House.

They take excellent care of my friend.Excellent person centred care and very flexible in their approach and support of them.Exceptional attention to detail with regards to all aspects of their care especially health/ medical. Friendly staff at all times.Highly recommend Fidra House to anyone looking for residential/nursing care for their family member.

My mum recently left us after two and a half years living in Fidra. From admission to end of her life every single member of Fidra staff were excellent and were focused on making each day as it could be for my mum. As her dementia got worse this got hard. But all of the staff did this maintaining mum's dignity and respect. They continued to see her as an individual with a disease and helped us understand her disease and gave us support and insight to best help mum. The garden, activities, food and reception staff are brilliant. A special thank you to the staff on The Law Floor who showed such care and humanity to mum as she became more confused. I couldn't have asked for better.

My brother was cared for in Fidra for over 3 years, principally because of physical health issues and the need for personal care. During his time there the staff treated him with respect, kindness and dignity. What really made the difference was that staff took time to understand him as the person he had been before being so unwell, and could tap into his interests with shared banter and laughter. In the few weeks before he died it was particularly difficult for him, and the family. The staff responded to our queries and concerns with patience and professionalism, and worked well with the local community health teams to ensure he could stay in Fidra rather then go through the discomfort and upheaval of a hospital admission. We couldn't have asked for more.

My wife, whose memory has failed, moved into Fidra House 5 months ago, and we have been delighted with the care and attention provided for her. The home is well managed and is very well equipped, it has excellent communication, facilities and a delightful garden. The care and nursing staff are well trained and skilled, and there is a welcoming and friendly atmosphere throughout Fidra House. Nothing is too much trouble for the staff to offer. Her room is clean, well furnished and comfortable, and she has accordingly accepted the transition from home to care without difficulty. A range of activities are provided and notified in advance, including trips and wheelchair adapted buses, musical events and monthly religious services, and my wife, within her limitations, has appreciated participation in these events. My family and I made the right decision in our choice of Fidra House, and we would warmly recommend it to others.

Since my mother came to stay at Fidra back in December 2024, I have found the home to be a very homely place for my mum. The home is in a quiet back drop off the Dirleton road, surrounded with trees and well maintained gardens, and communal areas. The rooms are spacious, with en-suite facilities and each room has wall mounted T.V's for everyone. Dining areas and lounges are kept clean and tidy and also offer TV, music and various activities everyday. All the staff are very well trained and treat both residents and families alike with dignity and respect showing compassion and always friendly and welcoming. Residents are offered to take part in away days in the minibus on a weekly basis, sometimes twice a week. Families have the opportunity to use the Wheelchair Accessible Vehicle for private family days out or to attend appointments, which I think is a fantastic asset to the home and residents. Residents can choose meals from a varied nutritional menu each day. I wish I could say more.

The professional medical and auxiliary care are excellent; my relative is very well looked after and is very happy and reassured in the home. Sometimes, communication with management and staff can be complicated for us because we don't live locally and visit once a month. Hopefully, since pointing this out to the management, this will improve.

My husband has been a resident of Fidra House for 18 months. Throughout this time I have found the care to be exceptional. All the staff both care and support staff are very friendly and address me by name. This creates a relaxed, though professional attitude.

My mum has been a resident at Fidra now for 18 months and absolutely loves it. The staff go above and beyond to accommodate mums needs and always make us as a family very welcoming every time we visit. The home is extremely clean and friendly and provide a wonderful loving environment to all their residents. Mum particularly loves the activities and we are always notified of anything she participates in and communication between the home and the family is fantastic. The senior staff always make sure we are involved in any aspect of mums care and keep us updated with anything that's going on. Mum unfortunately became very poorly latter end of last year and thanks to the staffs quick thinking and response she was admitted to hospital where she stayed for 6 weeks before going back home to Fidra. It was so lovely to see all the staff welcoming her back and as family we are so grateful to them. Working as a nurse myself it's reassuring to know mum is being looked after with care and compassion.

My husband and I had Christmas lunch with my father which was lovely. All the staff, as always, were very welcoming and friendly. The meal was very good and we all enjoyed it. A couple of days later our daughter and her family came for the day. This included 3 young children (my fathers great -grandchildren) and their dog! Again we were made to feel very welcome and as there were so many of us, we were given the "quite room" - although not very quiet with the children! Everyone was very welcoming and we were given tea and coffee and some treats for the children. The atmosphere at Fidra is always friendly, welcoming and as homelike as they can make it.

My mother has been at Fidra House for two years now and my initial scepticism regarding how she would be treated very quickly disappeared. She is so well looked after by a kind and caring staff. She is very comfortable and even though she cannot articulate her feelings, I believe she is happy there. Thank you to all the staff.

My father has been a resident of Fidra House since 2017 and the care he has received since day one has been really excellent. It's hard to put into words what peace of mind for the family this has been. All the staff are so caring and friendly that we now consider them part of our family. They have dealt with all the ups and downs of the last 7 years with amazing equanimity and professionalism.

We were absolutely delighted to hear about the new Wheelchair Access Vehicle (WAV) that was purchased by Fidra House Carer Home, we were astonished to hear that family were invited to use this facility. When enquiring about using the vehicle the staff went out their way to help us with the necessary forms and procedures to make this possible. I was given a thorough demonstration by a member of staff who went over and above to make me feel confident to take my father in law for his first outing in the car, albeit a short journey but one so worth while to be able to attend a charity Christmas lunch. A charity very close to his heart whom he had been the foundation for many years. Attending this occasion lifted his spirits and was reunited with many of his fellow volunteers. The whole experience was uplifting. The day to day care of my father in law and visits we have to him at the home are always a happy and homely experience. The staff are amazing, couldn't ask for better for my beloved family member.

My mother in law has been a resident at Fidra House for the last 5 years. She took a little time to adjust to her new surroundings, and being part of a larger integral family. The staff at Fidra were very good with her encouraging her to participate in the social aspect of her new home, and supporting her through this difficult transition in her life. The excellent care she has received at Fidra House over the years has allowed her to enjoy her twilight years and provided the family with peace of mind knowing that her wellbeing is being overseen by professional and friendly nurses/carers around her.

The staff never cease to amaze me in their dedication and care. They remain professional, objective and detached but somehow still manage to give an amazing amount of friendly, compassionate care. I can not speak highly enough of the dedication and effort they put in day after day. Residents do not want to be in a care home, and few relatives want them to be there, but the staff make this difficult situation more than tolerable and it's frequently a pleasure to visit. Always a smile and jovialness from all the team, no matter how difficult a day they are clearly having at times.

My father in law sadly passed away and our family had to, very quickly, find care for my mother in law, who has advanced dementia. A visit to Fidra, turned out to be our best move that day! The staff and management we spoke to were so knowledgeable, understanding and caring, and thankfully they had availability. My mother in law moved in the following week and has settled in so well. She is happy, well cared for, well fed and has a wonderful room that she loves. The staff are all so caring, friendly and considerate. She has settled in so well and has been encouraged to socialise with the other residents. There are great activities to take part in, some she does and some she doesn't. The staff really are fabulous as are the management who are also very approachable and I cannot thank them all enough for everything they do for my mother in law.

We are exceedingly pleased that our mum is so happy and well cared for, and would highly recommend Fidra House to anyone in the same position we were in when our mum needed extra professional care.

Since admission, my mum who had no previous experience of care, has settled and flourished within the care of Fidra House. I feel this is due to the relaxed and settled atmosphere within the home. Her room is bright comfy and clean the corridors wide airy and tidy encouraging residents to mobilise to and from their rooms and lounges. I can not fault the care staff who are always cheerful friendly and caring to residents and families. My mum insists on leaving her bedroom door open whenever she is in the room so she can wave to staff as they pass by. Activities are varied and inclusive with enthusiastic and encouraging leaders. We held a small 90th birthday celebration which the staff quickly reorganised for us when our garden plans were disrupted by the weather. I would like to assure families that if you are looking for first-class care contact Fidra House and you will not be disappointed.

Our mother chose to move to a care home in May of 2023 and was lucky enough to get a place in the July. From the start, we were impressed by the standard of care in Fidra and the general housekeeping of the home. She had a lovely room overlooking the enclosed garden and last summer we spent many happy visits in the garden enjoying the flowers and the sensory garden. As mum's mental health declined the staff proved themselves to be wonderfully caring of mum in every way but also to ourselves, both the family who were close enough to visit regularly and her extended family of two daughters who live abroad when they visited or phoned. Mum settled quickly and remained in Fidra until her death earlier this month which was managed with the utmost compassion and love for all of us. We can't praise you enough for both your care of mum and of ourselves. Thank you.

Very impressive. I can’t comment on some of the points as eg didn’t witness my relative eating when I visited