The Argyle Care Home

21 West Argyle Street, Helensburgh G84 8XP
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9.2 21 Reviews
  • The Argyle Care Home, Helensburgh
A warm welcome awaits at The Argyle Care Home situated on the edge of Helensburgh's conservation area, only a short distance from the centre of town.

With the luxury of Argyle House and the smaller traditional country house homeliness of Argyle Lodge, The Argyle Care Home offers accommodation to suit a variety of tastes and preferences.

The communal living spaces and outside garden and patio areas provide a choice of relaxing surroundings.

Nursing Care, Dementia Care and Residential Care are available and provided by the caring and highly trained team.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Full details will be discussed on an individual basis

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claire Alexander (Home Manager)

Local Authority / Social Services

Admission Criteria

  • A premier home for both private and local authority residents aged 65 plus.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (41)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are always welcomed to The Argyle Care Home.

Parking

  • Parking available outside the care home and on the street adjacent.

Total of 21, showing 1-20
9.2

The Argyle Care Home has a Review Score of 9.2 (9.216) out of 10, based on 18 reviews in the last 2 years. Over all time The Argyle Care Home has 21 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident for over a year. I am extremely happy with the level of care she has been given during this time. All the staff are so friendly and caring, you can see they all want to make the Care Home a good place to be. I am very impressed with the new manager who is going out of her
way to improve all aspects of life in the home. Walking in the main door is a pleasant experience, the place is always warm and smells fresh. Mum's room is bright and always clean and tidy. Overall I feel it is a happy place and would highly recommend it to anyone looking for a place for their relative.

Reply from Claire Alexander, Care Home Manager at The Argyle Care Home

Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that your mum has been happy in our care for over a year and that you feel supported by our staff. Our team works hard to create a warm and welcoming environment, and it's wonderful to know that their efforts are making a difference. We appreciate your recognition of our new manager's initiatives to enhance the home - she truly believes in providing the best possible experience for our residents. Thank you for recommending us; it means a lot to our entire team. If you ever have any questions or need anything, please don't hesitate to reach out!

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Overall Experience  Overall Experience 5.0 out of 5

Our genuine thanks to all the staff and residents of The Argyle Care Home who were so welcoming to my father during his respite visit last month. We've had mixed experiences elsewhere for respite so Dad was nervous but from the pre visit to his exit everyone was kind, respectful and interested. Thanks
also for accommodating his multiple requests for a bath - a simple experience he misses as it isn't so simple at home. We are hoping to arrange for another stay in the summer.

Reply from Clare Selbie, Regional Support Manager at The Argyle Care Home

Thank you so much for your heartfelt review. We are delighted to hear that your father had such a positive experience during his respite stay at The Argyle Care Home. It means a great deal to us to know that he felt welcomed and supported by our staff and residents.We understand how important it is for our residents to feel comfortable, especially during such transitions, and we're glad we could provide an environment where he felt the kindness, respect and genuine interest of everyone. We're also pleased to hear that we could accommodate his requests, simple pleasures that can make such a difference to a person's wellbeing.We look forward to having your father back for another stay. Please do not hesitate to reach out when you're ready to make arrangements.Thank you once again for your kind words, they truly motivate our team to continue providing the best care possible.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mum's progress since moving into the care home, she has most definitely improved 100%, the dedication of the staff is commendable.

Reply from Clare Selbie, Regional Support Manager at The Argyle Care Home

Thank you so much for your kind words and five star review! We are thrilled by your mum's progress and the fact that she is thriving here at The Argyle Care Home. Our team is genuinely dedicated to providing the best care and support possible, and it's wonderful to know their efforts are making a positive impact. If you have any further feedback or needs, please don't hesitate to reach out.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother took a little time to settle in to the Argyle care home, however with the patience and caring help of the staff she realised that she was in a place of safety and care compared to her own house . She has more independence without worries of falls and trips . She enjoys the activities and
being pampered by the staff . She has a wonderful connection with all the staff /helpers and interacts with the other residents . Argyle care home is clean, comfortable and a sociable place to stay . Nice decoration and a clean smell, facilities are well maintained and pleasant . My mothers room is bright, very clean and decorated to a high standard . She understands that she is safe, secure and has no worries as the staff are always caring for her .

Reply from Clare Selbie, Regional Support Manager at The Argyle Care Home

Thank you so much for your heartfelt review of The Argyle Care Home. We are delighted to hear that your mother has found a sense of safety and comfort in our care. It's wonderful to know that she has been able to embrace her independence while feeling supported by our dedicated staff. We strive to create a welcoming and engaging environment for all our residents, and it's great to hear that your mother is enjoying her time with us, participating in activities, and connecting with both staff and fellow residents.We take great pride in maintaining a clean and pleasant atmosphere, and your appreciation of our facilities means a lot to us. We're also glad to hear that her room meets your expectations for comfort and quality. Thank you for trusting us with your mother's care - we look forward to continuing to provide her with the support and kindness she deserves.

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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write as I cant express enough praise! For the staff at Argyll care home, my father has very recently moved in, and the amount of time and care and attention that my father receives is unmatched! Putting my father into care was so hard!! Especially for my mum and sister and nephew.
I was also worried but as soon as I seen my dad a wave of calm came over me, I have worked in the care industry so I understand the pressure and frustration and patience it takes to run a care home, the staff are exceptional and I can't thank them enough. You guys are doing such a wonderful job with my dad. And the amount of updates! Is amazing. The staff deserve to know they are so appreciated

Reply from Clare Selbie, Regional Support Manager at The Argyle Care Home

Thank you so much for taking the time to share your heartfelt review of The Argyle Care Home. We appreciate your kind words and are thrilled to hear that your father is receiving such exceptional care. We understand that the decision to move a loved one into a care home can be incredibly difficult, and we're so pleased that you felt a sense of calm upon seeing your dad. Our team is dedicated to providing the highest level of care, and it's rewarding to know that our efforts are making a positive impact on both your father and your family.It's wonderful to hear that you value the regular updates and communication from our staff. We believe that keeping families informed is vital in creating a supportive and trusting relationship. Thank you once again for your praise. Our team works diligently to create a warm and nurturing environment, and your appreciation means the world to us. We're committed to continuing this level of exceptional care for your father and all our residents.

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Overall Experience  Overall Experience 5.0 out of 5

My sister, who suffers from dementia moved into the care home in December 2023. For me, one the most important points is that my sister is happy, safe and healthy. The staff are just great, they are calm, kind, helpful, knowledgeable, friendly and fun. My sister loves the care home and I have witnessed
a marked difference in her health since becoming a resident. She partakes in all the activities, which she really enjoys, and the competent staff treat her with kindness and patience. Finally, the communication between the family and the care home is very good. Any queries or questions I have are dealt with quickly. I could not ask for more and both the family and my sister are very pleased and satisfied. Thank you to the staff and management for making this such a welcoming place, keep up the good work.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for your kind words and glowing review. We are delighted to hear that your sister is happy, safe, and healthy here at The Argyle Care Home. It's wonderful to know that you have found our staff to be calm, kind, helpful, knowledgeable, friendly, and fun. We strive to create an environment where our residents can thrive, and we are thrilled to hear about the positive impact on your sister's health and wellbeing. We are also glad to hear that the communication between the family and the care home has been excellent and that any queries or questions have been addressed quickly. Your satisfaction means a lot to us, and we are grateful for your support and feedback. We will continue to work hard to maintain the high standards and welcoming environment that you have experienced. Thank you again for taking the time to share your feedback, and please do not hesitate to reach out if you need anything.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, friendly, approachable and helpful. My relative has shown much improvement in her condition since she went into the home for which I am very thankful. The home appears efficiently run within the restraints of finances available though more information about the finances of the
home would be appreciated. I would express my gratitude to the staff, management and owners for their work.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you for taking the time to share your positive experience at The Argyle Care Home. We are delighted to hear that your relative has shown much improvement and that you have found our staff to be excellent, friendly and approachable. We appreciate your feedback regarding finances and will be happy to discuss this with you, we have an open-door policy. Your gratitude towards the staff, management and owners is truly appreciated. We are dedicated to continuously improving our services and ensuring the well-being of our residents. With kind regards.

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Overall Experience  Overall Experience 4.0 out of 5

Although my grandmother has only been at the home a few weeks I have been very pleased about the settling in dye to such kind, competent staff. She is very praising of the food and comments frequently that the girls are lovely (I'm sure she likes the boys too!). Well done Argyle Care Home.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you very much for leaving such a wonderful review of The Argyle Care Home. We consider it a great privilege to provide care for our residents and are especially delighted that your grandmother has settled in so quickly. With grateful thanks for your kind words.

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Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy at The Argyle Care Home. The staff do an excellent job looking after him. As a family we are more than happy with the care he receives.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for taking the time to share your experience at The Argyle Care Home. We are delighted to hear that your husband is happy and well cared for by our staff. It means a lot to us that you are "more than happy with the care" he is receiving. We appreciate your kind words and will pass them on to our team.

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Overall Experience  Overall Experience 4.0 out of 5

This review is not related to any specific matter or incident, but rather the overall improvement in general conditions, in my opinion, that have taken place over the last six months or so.
Had I been submitting a review for the year 2023 then I doubt I could have given a rating higher than two stars.
The home now has a more organised feel to it, with staff appearing interested and involved, any requests made during visiting being dealt with at the time, where possible. Indeed, some members of staff make extra effort to be of assistance if required. In my opinion, cleanliness is much improved too; gone are the 'sticky' floors and gone also are the odours that can be pervasive in care homes. The fairly recent introduction of a hairdresser and regular visits by a chiropodist are to be commended.
I would say that the strongest recommendation for the home, the management and the staff is that Mum is happy and contented here. That's not too bad, is it.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for your frank and detailed review of The Argyle Care Home. We are delighted to receive your many four stars and your five-star review of our management. We are always looking at ways to improve our service and feedback is a vital component. It is wonderful to read that your mum is happy and contented here.

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Overall Experience  Overall Experience 5.0 out of 5

We arrived unexpectedly to take our friend out for fresh air and coffee. We were welcomed by staff and asked to wait until they got a wheelchair and made our friend ready to go out. All our interactions with staff were positive, friendly and happy to discuss our friend's welfare in a professional, caring
manner.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for taking the time to share your excellent experience of The Argyle Care Home with us. We are delighted to hear that our staff took great care of you and your friend. Providing a caring, friendly and professional atmosphere is always our goal and we're thrilled to know that your interactions with our team reflected this.

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Overall Experience  Overall Experience 4.0 out of 5

Overall, we are happy with the care our Dad has received since entering The Argyle Care Home. When he first entered, the staff were so welcoming and friendly and took great care to help him settle in. We were sad to see many kind faces leave during a change in regime and be replaced by a stream of new
staff who do not interact as much with Dad. This led to us raising concern over his care in April 2024 when he was being left in bed, soaked in urine due to incontinence. But I do want to acknowledge that this was swiftly dealt with by the Home Manager, and there has been a noticeable improvement in Dad's care since then. Some personal items have gone missing and never been found, so management of this would benefit from improvement. As would incident reporting when knocks and falls occur. But Dad is very happy and content living in Argyle Care Home, loves his room, and is well cared for by the members of staff who have become familiar to him.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

We would like to express our gratitude for taking the time to share your thoughts and feedback on your experience as a family member of a resident here in The Argyle Care Home. It's great to know that your Dad is very happy and content, loves his room, and is well cared for by the members of staff who have become familiar to him. We are however keen to address the issues you have mentioned in more detail during your next visit, as we have robust protocols in place to ensure the best possible experience for our residents. Looking forward to seeing you soon. Kind regards.

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Overall Experience  Overall Experience 4.0 out of 5

I am happy that my Mum is in a secure and safe environment with friendly and approachable staff. The staff are trying to engage her in the activities within the home but Mum's not very interested in artistic handcrafts etc, perhaps other activities could be looked for. Although it is usually easy enough
to speak with staff it would be beneficial for relatives to have some regular/quarterly meetings with the manager and staff to discuss matters within the home. Overall I am pleased with Mum's care.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

We appreciate you taking the time to share your thoughts on The Argyle Care Home. It brings us great joy to hear of your happiness knowing that your mother is in a friendly, secure and safe environment. We always welcome new activity suggestions from family members, and this month, we have a wide range of activities on offer, including gardening, yoga, meditation, manicures, live singing performances, and more. Our relative's meetings are held quarterly, with the next one scheduled for June. Please note that we have an open-door policy, and you can arrange to speak with the care home management at any time. Thanks again for your review.

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Overall Experience  Overall Experience 2.0 out of 5

My dad has only been in 2 weeks and we have had lots of issues with the care home including a serious safety issue. Poor standards of practice and management. The Care Home has promised improvements but time will tell.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

Thank you for taking the time to provide us with your valuable feedback. We appreciate your concern regarding the "serious safety issue" you brought to our attention. As we discussed, our garden is secure, and it is standard practice to encourage our residents to access the garden through the patio doors. Nevertheless, we value your feedback and have since implemented a keypad entry to further enhance the security of the garden area access. Your input is important to us, and we are committed to continuously improving our facilities based on the feedback we receive. Thank you for bringing this to our attention.

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Overall Experience  Overall Experience 3.0 out of 5

Initially when Mum moved onto the home she was involved by the Staff in the activities but as time went on and Mum's dementia worsened her involvement became less and less. I would however like to say that the staff were always friendly and welcoming to me whenever I visited. My issues began when Mum's
health deteriorated due to her Bowel Cancer, Mum was admitted to hospital and it took three days for me to be informed of her admission, I was not contacted because suddenly one number was incorrect in my contact mobile number. When she was released from the hospital because they could do nothing more for her I didn’t get sight of the discharge letter until two days later when a nurse in the home informed me that Mum was terminally ill. The home would not provide lip balm for her dry lips, they required a prescription, nor would they give her a straw to drink with, I had to bring some in.
Her end-of-life care fell mostly to myself, ensuring that she was washed and changed daily.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

We are so sorry for your loss and thank you for taking the time to write a review for The Argyle Care Home. We appreciate your kind words about our staff and their friendly demeanour as we pride ourselves on the standards of care delivered by our highly trained and motivated team. We look forward to meeting with you to help us understand the issues you have raised in more detail so we can look into them further. With kind regards.

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Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care my brother has received since entering The Argyle Care Home. Everyone has been kind and attentive and patient and thoughtful of his needs. The staff have always been friendly and helpful and the premises are clean and warm. One member of staff, in particular,
has been outstanding in her attention to his needs.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

Thank you for taking the time to share your positive experience with us. We are glad to hear that your brother is receiving quality care and that our staff have been kind, attentive, patient and thoughtful of his needs. It's great to know that you find our care home to be clean and warm. We strive to provide exceptional care and service to all of our residents and we're happy that we have met your expectations. Thank you for choosing The Argyle Care Home.

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Overall Experience  Overall Experience 4.0 out of 5

For such a well-worn, charming building, the facilities and the staff make it a very caring environment for the residents. It is run like clockwork and the staff can accommodate most requests.
They are super friendly and extremely professional in their roles.

Reply from Dawn Lambert, Home Manager at The Argyle Care Home

We would like to express our sincere gratitude for taking the time to share your thoughts and feedback on your experience as a family member of a resident here in The Argyle Care Home. Your kind words mean the world to us, as we strive to provide the best possible care and environment for all our residents and their families. At The Argyle Care Home, we take great pride in creating a welcoming and comfortable atmosphere that promotes a sense of community and fosters meaningful relationships among our residents and staff.

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Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that Dad receives at Argyle Care Home. I know my dad is looked after and always has good things to say about the staff.
I would like to give a special mention to Dad's key worker, she is really good with Dad and always keeps me updated on Dad's care.

Reply from Dawn Lambert, Home Manager at The Argyle Care Home

We would like to express our sincerest gratitude to you for taking the time to write such a glowing review about The Argyle Care Home. It is our great privilege to care for your dad as it is for all our residents. At The Argyle Care Home, we always strive to provide the best possible experience for everyone in our care. Your kind words are a testament to our hard work and dedication to our residents' well-being. Once again, thank you for choosing The Argyle Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. My husband, unfortunately, has no words, and the staff are very good at working out what he wants. They are very kind to him and to me.

Reply from Michelle Carr, The Argyle Care Home Manager at The Argyle Care Home

Thank you, we greatly appreciate you taking the time to post such a glowing review for us. It. is our great pleasure to care for your husband and all the wonderful residents here at The Argyle. With thanks from The Argyle Care Home team.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, and they look after my mother really well. Some of them call her auntie; she is well taken care of, and every day I am in, she has clean bedding. The staff are amazing. Thank you so much for all your love and care.

Reply from Michelle Carr, The Argyle Care Home Manager at The Argyle Care Home

Thank you, Elizabeth, we are delighted to receive your fabulous review of our service. Providing top class care is our highest priority, and we greatly appreciate your kind words. With thanks from The Argyle Care Home team.

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Current Review Score: 9.2 (9.216)

Overview of Review Score

The Review Score of 9.2 (9.216) out of 10 for The Argyle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.216 for The Argyle Care Home is calculated as follows: ( (93 Excellents x 5) + (81 Goods x 4) + (24 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 208 Ratings = 4.216

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Argyle Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Claire

Claire Alexander

Job Title: Home Manager

Joined: 2025

Claire is the Home Manager of Argyle Care Home, has many years of experience leading the staff team to provide a high standard of support and care for residents.

Daire

Daire Bruen

Job Title: Deputy Manager

Joined: 2023

Daire is Deputy Manager at Argyle Care Home, assisting the Home Manager and staff team to support and care for residents, providing high standards.

Frequently Asked Questions about The Argyle Care Home

What types of Care is The Argyle Care Home registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Argyle Care Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Argyle Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Argyle Care Home to the centre of Helensburgh?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Argyle Care Home to verify any information. View our terms and conditions. The Argyle Care Home has an Enhanced Service - more info.