Applecross Nursing Home

My husband has been staying in Applecross Nursing home for the past 4 months. He has settled well in the home which is due to the care staff and their professional and caring approach to the residents. My husband has late stage Alzheimer's and I have found him more alert and stimulated which is a credit to the staff of the home. The home is bright, cheery and spotlessly clean. The food is amazing with residents having a choice everyday. His accommodation is bright and I have been allowed to personalise it with all his familiar bits and pieces including family photos. I feel he is in a safe, caring and excellent environment which means I am less stressful.

The staff are always welcoming, considerate and helpful. They listen to me and they try to fulfil the suggestions I have to improve conditions for my family member. I have been delighted by the way in which they got organised to make sure that the trial of assistive technology was a success. They have expressed a willingness on several occasions to supply other items, but it has not happened. The room is ok, but my bedbound relative only can see a wall out of the window, so I bought a mirror. It is sometimes correctly placed.

We would like to thank all the staff for all the hard work that they put in making all residents happy and comfortable.

Well done Applecross Nursing Home for helping my daughter

My brother is well cared for and I don't have any issues with his care package. Due to damage from a stroke he has no capacity but family are notified of any health, behavioural issues and staff continue to adhere to meetings all his care needs with full communication with family at all times.

My mother has been in Applecross Nursing Home for over 3 1/2 years. Always find the staff to e very attentive and always seeing to my mothers needs. There always various activities happening in the home.

Have no regrets finding my brother in law a place in Applecross. He seems happy and has never looked better than he has in a long time.

My mum was underweight, withdrawn and had problems with her mobility when she entered Applecross due to ARBD.

My mum is always clean and well maintained and staff have always ensured her mat is at her bedside for her safety.

One year on and my mum is at a stable weight, she is communicating more and no longer requires support or a wheelchair for her mobility. She has improved both cognitively and physically. Management and staff go above and beyond for residents and their families.

My mum enjoys participating in outings and activities provided at Applecross such as bowling, fish and chips on the boat, pottery etc.

Staff always call with updates on any changes and arrange a review of the care plan together. Any requests have always been taken into consideration and all staff encourage family involvement as much as possible.

Amazing place with amazing people

Applecross Nursing home provides a well maintained, safe, clean and stimulating environment. All staff are welcoming and work extremely hard to get to know residents through visitors, in order to communicate with residents effectively. The service they provide is excellent. Nursing staff work effectively in the team and sensitively speak with family members. All other staff work so hard in their roles to ensure residents have excellent care.

The staff are great with my son. He can't do anything for himself so he depends on everyone in the care home to help him. Although he hates having a shower with them and needs to be fed with them. Management is great when you see them, always asking if everything is ok, if you need help with anything, they will help you.

The staff at the nursing home are, without exception, friendly and helpful. They listen to what we have to say, and they act on our suggestions, following a discussion if required, although sometimes, there is a need to reinforce the execution of the agreed action. There is a bit of a lack of completion of a feedback loop so that relatives have to persist. I feel that despite the best of intentions, there is a bit of a lack of opportunity to sit together to review the sadly, very complicated situation of my relative, and frankly, a lot of this is due to the parlous state of NHS provision. This relative lack of communication is entirely due, in my opinion, to the staff having to work extremely hard to deliver services, and I really appreciate their efforts. I am sure that I could get more of what I want by nagging or being a nuisance, but I am reluctant to place even more of a burden on the staff. And so we continue to provide our own initiatives, and to progress by baby steps.

As a family, we will never be able to praise and thank each member of staff. They have gone above and beyond, and we can only be happy in the knowledge that my mam is in good hands, as she journeys along in the last stage of her life.

Applecross care home are fantastic overall. The staff are great, very friendly and welcoming. They are amazing with my brother and have a great relationship with him. He is really happy at applecross.

Staff very friendly, caring and thoughtful. Everywhere was clean, a wonderful place for a loved one.

Everyone at Applecross is very friendly. Nina is getting good care. As a family we can relax a bit now. With time the staff is getting to know nina and her ways.

Staff always friendly.

David is always well looked after, staff are always attentive.

My Brothers stay was awful -the manager claims my brother wanted to move to be nearer family yes that is true but he also wanted to move due to feeling unsafe at Applecross -due to resident being in his room during the night numerous times also numerous items including monies going missing virtual assistant device, missing vapes , cigarettes, mobile phone all missing - the Social work & Police Scotland had to be brought in - my brother felt very unsafe - also items were added to sundries list that i had in actual fact bought & paid for myself & Applecross tried to charge me for them also -who actually spends £100 on taxis in one day? they tried to make out it is what my brother asked for - the cleanliness left a lot to be desired as i have stated to management previously i have witnesses to certain things that transpired at Applecross - so the manager can continue to deny what has went on - i would say please consider very carefully before letting your loved ones reside here - NOT SAFE

Always polite and helpful, care given to father is excellent. Any issue they contact straight away, day drips in August, father enjoyed.

Always excellent. From signing in to the actual visit. Since mum has moved here, we have noticed a big difference in her behaviour. In a very positive way. She is smiling all the time. Superb care. Staff are all great. Special mention for the activities team. Fantastic.