Elderslie Care Home

20 Fulbar Road, Paisley PA2 9AP

Elderslie offers numerous types of care, with a highly trained team who are experienced in nursing care and palliative care, convalescence, respite and nursing dementia care. Support for adults with Parkinson’s disease is also offered, with care packages personalised to suit each resident.

The home has been purpose-built and takes pride in it's welcoming atmosphere. Split over four buildings, residents have a choice of comfortable lounges and dining areas, while the secure gardens have seating areas and a gazebo. All bedrooms provide ensuite facilities and a 24 hour call system.

Elderslie has its own cinema room and the activities co-ordinator ensures there are always events and outings to enjoy on the calendar and that clients are able to pursue their own hobbies and interests.

Attention is paid to individual tastes in order to make for satisfying mealtimes, while there are also cold food alternatives and homemade cakes available, as well as fresh fruit.

Group: Advinia Healthcare Ltd

Person in charge: Fiona Truesdale (General Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Elderslie Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.7 (maximum of 10) for Elderslie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Elderslie Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Elderslie Care Home is calculated as follows: ( (81 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.208 Points relating to the number of positive Reviews for Elderslie Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 5 Reviews ÷ 24 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Elderslie Care Home has a Review Score of 8.7 (8.692) from 13 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elderslie Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elderslie Care Home

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    2
  • Private Carer of Resident/Service User
    1

Good quality of care given. Nursing staff are very quick to pick up any different medical problems and deal with them efficiently calling a GP when necessary. Care staff know residents well and help them to choose meals that they know the resident's likes. A number of the staff go well beyond the level of care expected and do little extra things to make residents comfortable and happy eg buying ice cream for dad which is a favourite of his when he wasn't well and off his food it helped get him back to eating again

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer Services Administrator at Elderslie Care Home responded to this review on 18 Jul 2017:

Thank you for your review. It is the little things that make it a home from home not just a care home.

The staff in The Coates Unit had organised lunch with my mother for my father and me.
It was mum's 90th birthday and they had organised for us to have lunch together in the residents' kitchen.
They had decorated the door and walls with banners and balloons and had baked and decorated a cake.
I cannot thank the staff enough for arranging this celebration - they are always so thoughtful and kind.
Can't praise them enough.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Elderslie Care Home responded to this review on 14 Jun 2017:

Thank you for your review. It is the little things like this that make the difference. Great to hear that your Mum and your Dad shared her special day together.

The care home is clean and always smells fresh. My mother is well cared for in all respects, staff are very friendly and attentive.
I visit three times a week but if there are any issues between visits, they are quick to phone me.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Simone Berkeley, Customer Service Advisor at Elderslie Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

We don't have a problem in the care home. Mum is very head strong and independent so sometimes she won't let anyone into the room. We find the staff very good and professional.

How likely would you be to recommend Elderslie Care Home? Likely

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Average Rating:   4.9 out of 5

Simone Berkeley, Customer Service Advisor at Elderslie Care Home responded to this review on 25 May 2017:

“Thank you for your review, we appreciate your feedback. We are pleased to hear your mother is well looked after and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother has been in the home for 18months now and is so happy and settled for someone who did not want to go into a home.
Apart from the bright, fresh decor and cleanliness of the home, it is the staff that really make Elderslie a good place to stay.
Most members of staff have got to know my mother so well and have so much time for her and her visitors (whilst always being busy with practical duties)
From the chef, cleaners and management - they are caring and friendly.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Simone Berkeley, Customer Service Advisor at Elderslie Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

During my present experience with regular visits on a weekly basis, I find that the staff are very helpful and always available to discuss any issues, it is like visiting a friendly home.
The staff have created a good patient staff skill.
The gardens are well kept and residents are encouraged to go out on accompanied visits outside.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Elderslie Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear you are made to feel comfortable by everyone at the home and the staff are patient and encouraged residents to get fresh air. We appreciate your comments and will share your comments with the home’s manager.

The Bupa Customer Care Team

My mum became a resident in the care home following a stay in the hospice. Initially, my mum was a bit resistant to change, as she had felt comfortable in the hospice and had developed a good relationship with the staff.
The staff are the care home were very supportive, allowing my mum to settle into her new surroundings. Nothing is too much bother to any staff members, from management to domestic staff.
My dad who suffers from Dementia has now joined my mum and the staff are always there to reassure him and ease his transition.
He is now using a zimmer frame with increasing confidence due to his key worker.
From a personal perspective, the staff are always available to answer questions and reassure me that they have settled.
I would highly recommend this home and would like to thank the staff for all their great work.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer sercices administrator at Elderslie Care Home responded to this review on 03 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My experience of this care home is nothing but 100% praise for all members of staff. They are the BEST. They treat the residents as if they were their own family. Their kindness and above all the caring they show is second to none and this is also shown to families and friends. Entertainment is put on for all occasions making the residents feel special and at home. It is truly a happy place and I do not worry about my husband while he is being cared for in the home.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer sercices administrator at Elderslie Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband was admitted for care at Elderslie in Feb 2017 and from day one felt all staff very welcoming and approachable. Within 24hrs of not being out of bed for 3 weeks in hospital my husband met me fully dressed and smiling, nothing could have made me feel better immediately, as a family we had made the correct choice of care home. He has continued to progress and seems happy and contented especially with having vascular dementia he is encouraged to be as independent as possible and I never worry when leaving.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Elderslie Care Home responded to this review on 07 Jul 2017:

Thank you for your review. It is lovely to hear that you were met with a smile and that your husband is happy. This must give you such peace of mind knowing that you don't have to worry about him and that he is getting well cared for.

My dad was moved here in February after being hospitalised in January the decision was made that he needed long term care. My mum felt the home was nearest to being at home. We as a family feel included and feel that nothing is too much trouble. The staff are friendly and so professional. I can't put into words just how happy we are and of course, my dad is thriving.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Elderslie Care Home responded to this review on 10 Apr 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum has been cared for since February 2016 both physically and emotionally by caring, helpful staff, giving peace of mind to her family and friends.
I would recommend this well managed home to anyone.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Elderslie Care Home responded to this review on 01 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Review was fine - any concerns I had about my fathers care were addressed.

How likely would you be to recommend Elderslie Care Home? Likely

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Average Rating:   4.3 out of 5

Home is well managed, kept clean and tidy. Staff are friendly and willing to help/answer questions. Residents are well looked after and cared for in a caring and compassionate way.

How likely would you be to recommend Elderslie Care Home? Extremely Likely

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Average Rating:   4 out of 5

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