Clarence Court, Glasgow, Glasgow City
Clarence Court, Glasgow, Glasgow City
Clarence Court, Glasgow, Glasgow City

Clarence Court provides nursing, respite, and palliative care for older people. Excellently situated in Glasgow's West End, Clarence Court is centrally located near to all the area’s amenities, including Victoria Park, Gartnavel General Hospital and the University of Glasgow.

The home is set across three floors and there are communal lounges and dining rooms on each floor, as well as ample outdoor space, meaning peace and quiet is never far away. The home has good wheelchair access and residents have TVs and telephones in their own rooms, as well as a good choice of communal areas in which to socialise.

Group: brighterkind

Person in charge: Laura Wilson (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 Years. Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Clarence Court: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Clarence Court has a Review Score of 9.5 (9.546)

The Review Score of 9.5 (maximum of 10) for Clarence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Clarence Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.546 for Clarence Court is calculated as follows: ( (69 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Clarence Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarence Court?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarence Court

  • Niece of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Excellent levels of care. Staff generally first rate, and consistently demonstrate a compassionate and caring approach. One or two, fairly minor, issues with housekeeping in Clarence Court which have had to be brought to the attention of management.

How likely would you be to recommend Clarence Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I am very happy with the care that my aunt receives. The staff are come across as caring, and older people, even those with dementia, pick up on this care. My aunt's physical and mental needs are well catered for and we do not worry about her when we are not there.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was a very difficult decision for me to enter my mother into a care home. She had a brief spell in another home and I was very concerned about her, however, when she was transferred to Clarence Court things improved greatly. As far as I am aware the standard of care is really good and the staff at the home are on the whole very caring and attentive. Staff appear to get lots of training and are very understanding of my mum's condition which is key to looking after people with dementia. My mum is much more settled and at times appears happier than I can remember her being in the last year or so. The home is a pleasant environment and is always clean and odour free, making it a pleasant place to visit. The protected meal times are quite long, however, as I live locally it is not too much of an issue for me. More relatives meetings in the evenings would be good, but these are just small issues.
All in all, I am very happy and grateful that my mum is at Clarence Court.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been extremely impressed by the staff at Clarence Court. The staff are very professional in their approach and attitude. All staff provide a real warm, caring and active role and responsibility in their care of our friend. I have always been impressed by the staff's keenness to provide an update on health and activities, their friendly approach and attitude toward myself. On observing the staff they fully engage with residents.

Care is exceptional and I would not hesitate in recommending Clarence Court.

The level of care, food and cleanliness within Clarence Court is of a high standard, ensuring that all residents are treated equally and fairly. The day to day organisation and participation of stimulating and enjoyable activities available for all residents to engage in is varied and encouraged. Seasonal celebrations / activities are looked forward to by the residents. Birthdays are celebrated with a gift, sing song and cake making the residents feel special.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has lived in Clarence Court for over a year and I have nothing but praise for the staff and the level of care. Like many of the residents my aunt has dementia and it is a tribute to the staff that she is generally very content in the home, standards of hygiene and cleanliness are excellent, there are activities and outings, but above all each of the residents are treated with dignity, respect and, I would say, love.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In the 6 months since my wife became a permanent resident, I have found this to be a good home for her. Being retired and living an easy walking distance away makes it possible to visit every day and at varying times. Because our GP being willing to call health is satisfactory.
My wife has Alzheimer's and her walking has actually improved. I always feel welcome and my 3 (adult) children are favourably impressed. There is a genuine and sustained attention to individual needs. The staff work as a team and there is a positive cheerfulness alongside a reliable professional practice.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum moved to Clarence Court in May. The welcome she received was outstanding - flowers and a card along with friendly smiles. Everyone was very kind and attentive in supporting her transition to the home. She has settled well and is involved in lots of activities.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum said the care home is very good and the food is good too. The carers and staff are very helpful she is very happy staying here.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very positive experience for residents and ourselves.

How likely would you be to recommend Clarence Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In the short time my wife has enjoyed her stay here after a transfer from another home which she had been in. Given the change she has settled in well and is able to come out with me daily in the care for afternoon trips. She also participates in activities of the home.

How likely would you be to recommend Clarence Court? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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