Arcadia Gardens Care Home

Kerr Drive, Bridgeton, Glasgow G40 2QS

Located on the outskirts of Glasgow, Arcadia Gardens Care Home is a 72 bedded accommodation which provides Dementia, Nursing and End of Life care.

Carers pride themselves on a welcoming and friendly atmosphere. Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Tastefully decorated and well-equipped bedrooms are bright, safe and comfortable and many have views across the garden.

Chefs at Arcadia Gardens pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Amanda Hughes (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Within Registration. Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Arcadia Gardens Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9 (maximum of 10) for Arcadia Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Arcadia Gardens Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Arcadia Gardens Care Home is calculated as follows: ( (134 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Arcadia Gardens Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.4 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Arcadia Gardens Care Home has a Review Score of 9 (8.959) from 19 Reviews


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arcadia Gardens Care Home?

  • Extremely LIKELY
    14
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arcadia Gardens Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Staff care and make allowances for my mum so that she is happy.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Dad is really settled in Arcadia Gardens. He is well looked after by the care staff and nurses. It's a team effort with myself and my brother visiting him very regularly and making sure he has everything he needs. Dad is treated with care, compassion and dignity.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

in the 4 years my mother has been in this nursing home, she has received continuous excellence in the care given by all staff. In particular, the care assistants and nurses in the Lyunsdey Unit where my mother is residing. they are conscientious, compassionate and treat my mother with dignity at all times.
The facility is absolutely spotless throughout and the bedrooms are cosy and homely.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has settled in well to this home and is kept spotlessly clean and tidy. Staff are very helpful and informative when asked about my father. My father's level of care has improved since he came to live here (local authority carers did not provide this level of care).

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I am extremely delighted with the care and dignity shown and given to my mother. Since she moved into care at Arcadia Gardens. She has settled in the home and she is noticeably changed for the better. All staff and management have been very helpful and have shown great respect to my mother since she moved in 11th May 2017. I would have great pleasure in recommending Arcadia Gardens to anyone.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

After the initial settling in period, I am happy to say that all concerns are taken on board regarding my brother's day to day care.
He has settled better than expected and I think this is due to the manager, staff and facilities.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4 out of 5

Mum has only in since December 2016, so far we are happy with her care, staff are helpful and mostly pleasant. Could be some activities during the day to keep residents amused as mostly television daily, maybe try music that older folk love to hear.

How likely would you be to recommend Arcadia Gardens Care Home? Likely

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Average Rating:   3.8 out of 5

Carers look after my sister-in-law very well and can find no fault in the care of her staff they are all very friendly and approachable nothing is too much trouble I feel this is her home.

How likely would you be to recommend Arcadia Gardens Care Home? Likely

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Average Rating:   4.8 out of 5

The carers at Arcadia Gardens provide a good level of care for the residents. They, the carers, are dedicated to providing a high level of attention to the needs of the residents and of their welfare. This includes personal hygiene and their meals. The staff also interact with the residents.

How likely would you be to recommend Arcadia Gardens Care Home? Likely

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Average Rating:   3.9 out of 5

My mother was transferred to the home from a hospital 240 miles away. The care home manager was extremely helpful with the arrangements and my mother received an excellent welcome and was made at ease in her new surroundings. My mother's condition prevented her taking part in much activity but she was never lonely in her room and the care staff kept her spirits up and cheerful to the end. I cannot thank or praise the staff of Arcadia Gardens Care Home enough for their nursing and care of my mother. I would choose this home for myself!!

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall very good and very happy.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

From our first visit before admission made welcome by all. Mums personal care is outstanding always clean and comfortable. Pain relief quickly reviewed and mum is now pain free. Skin care and position changed 2 hourly making mum much more comfortable and no odour now. Staff always available to speak to us, from the manager, admin to all grades and all know mum. The home is clean, welcoming and friendly. Mum is at the end of her life and the treatment she is receiving has given us all contentment.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Can't fault the staff at Arcadia Gardens my mum is being well looked after and everyone is lovely from manager to cleaner. My mum loves Arcadia Gardens and I'm so glad I choose here for my mum.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Arcadia Gardens is the best place possible for my mothers care. They are caring, sympathetic and supportive of my mothers needs. She has stabilised since moving in, much calmed and accepting of her situation. The carers fully understand her needs and what her capabilities are. Overall the family are delighted with the level of care provided at the home.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with Arcadia Gardens for our mother. From the very beginning of her going into here the staff have made this life changing experience as re-assuring for her and her family. We are kept up to date on any changes regarding her care/medication etc. We live in Jersey and come home every 4 weeeks (my mother has 3 daughters in Jersey) to visit. We can honestly say that we have peace of mind knowing that she is being cared for in such a compassionate and professional way. We can't thank the staff (each and everyone) enough for their very caring ways. Thank you. x

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are very caring and considerate towards my mum. The food is excellent. They have helped her with her walking and in a short time have had her assessed by doctors and dentists. She will be getting her eyes assessed too.
She is able to decorate her room to her own taste and her room is lovely and warm. They have social evenings and outings for their clients. Compared to her previous temp respite care, she receives much better care!

How likely would you be to recommend Arcadia Gardens Care Home? Likely

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Average Rating:   4.3 out of 5

My review for my friend was good and friendly, staff are good, kind and very helpful. My friend is happy and likes it here. We have no complaints.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Arcadia Gardens has given my family peace of mind knowing that my mum is being looked after by people who care, we couldn't have made a better choice in a care home.

How likely would you be to recommend Arcadia Gardens Care Home? Extremely Likely

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Average Rating:   5 out of 5

Happy with the care that my partner receives, all the staff are nice and very kind.

How likely would you be to recommend Arcadia Gardens Care Home? Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

February 2014

Job Vacancies

Staff Profiles

Amanda

Amanda Hughes

Job Title: Home Manager

Joined: 2017

Description:

As a Registered Nurse, Amanda has gained more than 25 years’ experience in providing care and support to older people living with dementia, to enrich their lives. She is a knowledgeable and
committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Amanda joined as Home Manager of Arcadia Gardens because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring
approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Arcadia Gardens.

When asked what she enjoys most about her role, Amanda remarked: “I really enjoy the happy atmosphere here at Arcadia Gardens.”

Away from work, Amanda enjoys nothing
more than a good book, particularly factual books about forensic psychology.

If you would like to find out more information about Arcadia Gardens, Amanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

T 0141 550 0072
W hc-one.co.uk
E arcadiagardens.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arcadia Gardens Care Home