Olympia House Care Home

My daughter appears happy and content in this facility. She is well cared for by staff who go to any length to ensure she has the best care.

They interact with the residents and try to stimulate their interest. The level of care is very good.

My mum arrived from hospital and they took care of her, she was happy with her new room and the entertainment as there so happened to be a band playing that afternoon, perfect!

Her room was lovely and very comfortable, the food seemed decent and the heating could be controlled at a local level from her room.

When mum's health deteriorated and we were told the devastating news that my mum did not have long but the nursing home agreed to palliative care which meant we did not need to move her. I stayed with her the whole time for a further 2 nights and 3 days before she passed, during which time the staff (all of the staff from the cleaner all the way up to the manager) looked after mum and me.

The standard of care, compassion and overall heart was exceptional and I can hand on heart recommend them as a place that will assist in the care of your loved one. Thank you Arcadia Gardens. I simply cannot thank you enough for making what was a very difficult time that little bit more bearable.

What a lovely home and it has such a good feel about it. The staff are always helpful and kind. My friend has been really well looked after. There is laughter in the air but respect as well. The staff have such a hard job and do it so well.

I do not think the patients, who are able, are taken out enough.

When I visited my gran, she was so happy. Her hair was lovely as the agency staff nurse had done it that morning. Care staff had painted her nails and she was sitting enjoying music with other residents. The home is lovely, clean and this makes me feel happy that my gran now stays there. My mum is going to help take people out for trips and this will be good for them.

My father-in-law was resident in the home for 4 years. The care he received was remarkable. The staff could not do enough for him. Everything they did seems effortless. Compassion and communication was highly on display. As relatives, we were always involved in his care and kept well informed. The care during his last days was exceptional. The staff on Bruce Unit could not do any better. The treatment was 1st class to family and resident. Highly recommended.

This review is to highlight how fantastic the activities are in this care home. All so varied and enjoyable. A therapist massages resident's hands with oils which is very relaxing and calming. There was a fashion show and also a ceilidh which is great as relatives get involved too. At Easter a singer has been arranged and everyone had a lovely time. Mum was so happy and content. It is so good to know our love ones are being entertained, with such fulfilling activities and getting the care and attention that they deserve.

Staff care and make allowances for my mum so that she is happy.

Dad is really settled in Arcadia Gardens. He is well looked after by the care staff and nurses. It's a team effort with myself and my brother visiting him very regularly and making sure he has everything he needs. Dad is treated with care, compassion and dignity.

My father has settled in well to this home and is kept spotlessly clean and tidy. Staff are very helpful and informative when asked about my father. My father's level of care has improved since he came to live here (local authority carers did not provide this level of care).

I am extremely delighted with the care and dignity shown and given to my mother. Since she moved into care at Arcadia Gardens. She has settled in the home and she is noticeably changed for the better. All staff and management have been very helpful and have shown great respect to my mother since she moved in 11th May 2017. I would have great pleasure in recommending Arcadia Gardens to anyone.

He has settled better than expected and I think this is due to the manager, staff and facilities.

Mum has only in since December 2016, so far we are happy with her care, staff are helpful and mostly pleasant. Could be some activities during the day to keep residents amused as mostly television daily, maybe try music that older folk love to hear.

Carers look after my sister-in-law very well and can find no fault in the care of her staff they are all very friendly and approachable nothing is too much trouble I feel this is her home.

The carers at Arcadia Gardens provide a good level of care for the residents. They, the carers, are dedicated to providing a high level of attention to the needs of the residents and of their welfare. This includes personal hygiene and their meals. The staff also interact with the residents.

My mother was transferred to the home from a hospital 240 miles away. The care home manager was extremely helpful with the arrangements and my mother received an excellent welcome and was made at ease in her new surroundings. My mother's condition prevented her taking part in much activity but she was never lonely in her room and the care staff kept her spirits up and cheerful to the end. I cannot thank or praise the staff of Arcadia Gardens Care Home enough for their nursing and care of my mother. I would choose this home for myself!!

Overall very good and very happy.

Can't fault the staff at Arcadia Gardens my mum is being well looked after and everyone is lovely from manager to cleaner. My mum loves Arcadia Gardens and I'm so glad I choose here for my mum.

From our first visit before admission made welcome by all. Mums personal care is outstanding always clean and comfortable. Pain relief quickly reviewed and mum is now pain free. Skin care and position changed 2 hourly making mum much more comfortable and no odour now. Staff always available to speak to us, from the manager, admin to all grades and all know mum. The home is clean, welcoming and friendly. Mum is at the end of her life and the treatment she is receiving has given us all contentment.