Parkhouse Manor Care Home

The Team, of Professional Care and duty, to Residents is outstanding. I would recommend "Parkhouse Manor ' is the *No.1 Residence ' * any family would want there loved ones, to be in. X

Management staff are very approachable and accessible to all family members. Carers and other staff are kind and gentle to residents and obviously care about the welfare and happiness of all the residents. I do not think I could have found a better place to meet my sister's many needs .

The staff are professional, friendly and warm both towards my mum and us, we can't thank them enough.

My mother has been, at Parkhouse Manor, for a couple of years. She is very happy with the care and attention received. She is also very happy with the food offered. During my visits, I have always found the staff very friendly and helpful and it is obvious that the staff really care for those they look after. There are always lots of staff around and seem to engage well with the residents. If ever there are any medical or other issues with my mother's care, I or one of my sisters always receive an informative call from a member of staff. The only issue I have is, as my mother has dementia, she is now unable to use her mobile phone which makes easy telephone contact, with her, pretty difficult and can entail many unanswered calls from myself or my sisters. I do, however, understand that telephone lines have to be kept as clear as possible but I feel that this is an issue that could be addressed.

I was worried that my Dad wouldn't settle at the care home but my concerns were totally unfounded. The staff at Parkhouse Manor are so lovely and attentive. The care home itself is kept spotlessly clean and there is always some form of entertainment going on. I can't thank all the staff enough for their care and support of my 92 year old Dad.

I'd love to be more involved and for mum to be enabled to regain more mobility. Physiotherapy input would be great. All in all it seems to be a lovely place to live and I appreciate the care.

There are always activities going on and all residents are encouraged and most are willing to participate and join in with the fun.

All staff and management are very friendly and helpful. My husband is very well looked after and I have no complaints. We are always kept up to date with everything.

My aunt has been in Parkhouse for over a year, and my mum for four months. The home has a family feel, staff are kind, patient and caring in dealing with people with a range of different physical and cognitive issues. The home is clean and well-run and staff are good at keeping family informed of any issues. Recent appointment of activities co-ordinator is a very positive development.

My Mother has been a resident for almost 18 months and has been looked after really well. She never finds anything to complain about, she says that the food and staff are very good. Her room is always very clean and I have never had anything to complain about.

Could do with better access to tv in both day areas in Beechview. TV is only in one part, in the corner. Garden furniture area could be nearer the door perhaps and furniture renewed for use in better weather.

The home is clean and the residents tidy in appearance. Calendar events are all celebrated and on the notice board, family members welcome. They listen to you as a family member, as you are the one that has cared for this resident for years. I am confident that my mother is well looked after.

I feel that my husband's condition is managed well. Haven't seen any daily activities, but celebration dates are made very enjoyable by staff.

My mum has been made very welcome and has settled well in the care home. The staff are caring and I know my mum is in good hands. The atmosphere is homely and we have been encouraged to personalise my mum's room, bringing in furniture from home. The decision to admit my mum to care was a difficult one however, I am reassured that it is the right one and that we have picked the perfect care home for her. The manager and her team are doing a great job!

My mother's care in Parkhouse Manor Care Home has been first class. The staff have managed to encourage her to return to the sociable cheery person she had lost. The staff are friendly and constant. The staff nurse or care manager is always available to discuss my mothers care. My mother's room is spacious and kept spotlessly clean. I feel at ease knowing my mother is being well looked after and that she is happy.

Having experienced another more modern home where another sister was placed I was delighted to experience the level of care at Parkhouse Manor Care Home. It may not be the most modern or best equipped but to me what impressed was the quality of care, not young inexperienced disinterested staff but mature, understanding and extremely caring. I am delighted that my sister is in their professional caring hands.

My mother was in Parkhouse Manor Care Home for a period of respite. I found the staff to be very friendly and caring towards my family and my mother. The surroundings are beautiful and my mother enjoyed her stay.

Parkhouse Manor offers my mother a very comfortable home. There is a wonderful garden and the accommodation is of a very high standard. The staff are very friendly and they look after my mother's needs. I certainly would recommend Parkhouse Manor.

Comfortable visiting areas, friendly staff, welcoming smell (air fresh). Great gardens. In-house nursing staff.

The nurses and care staff are really good. They are always there when you need any information on my husband and nothing is too much trouble to them. They are so helpful.