Whitecraigs Care Home

My grandparents were both in Whitecraigs Care Home and I cannot fault them at all. My nanny has now unfortunately passed away but my pappy still lives in the home and everything they do is exceptional. Pappy enjoys lots of activities, excellent meals, there is great staff and the place is immaculate (the housekeeping staff really do not get enough credit for the work they do, it cant be an easy task). I cannot fault them at all and I am so glad we chose here to have our relatives spend the rest of their lives. Special mention to all of the staff in the Rouken Glen unit for being so kind and helpful to us as a family, (not just my grandparents in their care) nothing is ever a bother to any member of staff and everyone is more than willing to help if needed.

It can be very daunting to find the right place for a parent in their later years that needs full-time care, so we went with Whitecraigs on a friend's recommendation, and we can't be happier. The care is second to none, and with a lively Facebook page showing all the activities, we are, in no doubt, it's a tremendous place. Sure, there are a couple of things that need a wee bit of TLC and upgrading (windows, WiFi, but these are being addressed), but they don't affect the overall care, which is the most important aspect. One of the best things about Whitecraigs is that you can drop in at any time (out with protected meal times), so nothing is covered up for relative visits. Another good aspect is the low staff turnover which lets you and your loved ones build up a relationship with the staff, and we find this very Important. Highly recommended.

My mum has been in the care home since August 2019 and has been well cared for. Her every need has been met, and the staff keep me updated on all aspects of her daily life. Any time I phone, they are very pleasant and informative. Big, big thank you.

My mother was in this care home for just over 3 months, to say the least, I was fooled. My mother's dignity was taken by several staff members, my mum ended up in hospital, where she still is in hospital. The staff members including management are a clique, the things that do go on would make your hair curl. I would not like anyone's loved one to suffer the way we have. I would not put anyone in there, in my opinion, the place should be shut down, never a call from the manager or anything to see how my mum was doing, it's an absolute disgrace.

The staff are amazing - very caring and treat Mum with dignity and respect. The overall place looks a little shabby and could maybe be updated. The main gripe is Wi-Fi - the connection when video calling is awful! Mum's TV doesn’t get good reception either. Laundry requires attention too - clothes go missing/wrong clothes returned!

A huge thank you for everything.

Dad was a resident at Whitecraigs for about nine months. All the staff at Whitecraigs were a great support to Dad, treating him with respect, dignity and loving care. The staff have always helped me and my brother regarding visits, telephone calls to Dad and any help we required with Dad's care. All the staff went out of their way to help in any way possible. Whitecraigs is a 'happy place' for all the residents and their families. Dad sadly passed away this week but the end of life care he received was amazing, he was treated with so much loving care and the nursing care that Whitecraigs provided was outstanding. Whitecraigs not only support and cares for the residents they also care and support the relatives of the residents. This is a care home of outstanding quality in all areas.

Great care home.

The staff are all very friendly and approachable. My mum settled in very well and is happy with the care she receives. I’ve heard staff talk to residents with genuine care and respect. I can visit my mum and go home knowing she is in good hands.

My Dad is in Whitecraigs Care Home and I can't thank the staff enough for what they do and have done for him. My brother and I looked at loads of care homes but this one stands out by a mile for its friendly staff and how much they care for every resident and their families. Nothing is too much trouble for them. When you go in everybody is happy and smiling.

Over the past year, our mum has received the most caring and loving support. This also applies to us, her family, especially in her last weeks. We really admired the dedication shown in the past weeks with staff shortages due to isolation etc. They all came to work and took their turn at anything required, working many extra shifts.

Our mum was at Whitecraigs for just over a year. For most of that year, she was well and was able to join in activities. The staff all made a real effort to get to know her and make her feel welcome. The end of life care Mum received was second to none. After being discharged from the hospital Mum got her dignity back at Whitecraigs and was treated with respect and kindness at an important stage of her life.

I cannot rate Whitecraigs highly enough - during testing times of late, staff have always been respectful and caring. Care staff go above and beyond and nothing seems to be too much trouble. The reintroduction of a cuppa for visitors is welcome and contributes to the home-from-home atmosphere. The activities coordinators always seem to come up with novel ideas to continue to stimulate the residents and are to be commended. Thank you all and keep up the good work!

There are many and varied activities for fun, stimulation, exercise, etc. Garden area at back provides an attractive, peaceful area to sit outdoors with relatives. Facebook page available to relatives is regularly updated by staff with photos and videos of day-to-day life in the Home which is greatly appreciated. Renaisssance Care could be doing with upgrading the outside appearance of the building (windows require painting/upgrading), main entrance door. Hope the new cook can keep up the provision of home baking with residents’ cups of tea.

The staff go above and beyond their call of duty to make sure that your loved one is made to feel comfortable and cared for. They have kept me well informed on any updates during this pandemic. I can’t thank them enough for their hard work and commitment and they have made my father feel like part of their family.

During the period when I have been unable to visit my husband the home itself, and the group has been brilliant at keeping us informed. We have our own closed Facebook group where photos and information are posted about activities that are happening. There are regular emails from the group about the infection status across the group, and calls from the home about infections should there be any in the home that my husband is in. Staff call to let me know about any issues that my husband has had, and the measures that have been taken. To keep in touch with my husband the gifts from home that I've taken in have been welcomed and passed on to him. The staff has continued their amazing work despite the difficulties placed on them by the new measures they have to comply with because of the lockdown situation.

Excellent care of all residents. Staff very caring, and keep relatives well informed. All staff from domestics, carers and kitchen and nurses do a wonderful job, always give full details of the relative you are asking about. You all have done a wonderful job.

The staff are exceptional all very caring and respectful towards my dad. I am so grateful to everyone who has looked after him through this extremely difficult time. His condition has actually improved since leaving the hospital and it has been lovely to see him up, walking and interacting with other residents and staff. The staff are incredibly respectful to each resident regardless of their condition. Pre-Covid they were very helpful in making my dad's birthday special allowing us to have his friends and family celebrate. It has given us a family very special memories we can always treasure. I can’t recommend this home highly enough as everyone at Whitecraigs, no matter what their role, have been amazing and have become our extended family.

Very happy with the way mum is looked after. Her clothes are always fresh and clean. Staff always popping into her room to help keep her cheery. Mum also, loves the food which there is plenty and varied. She enjoys the after-dinner entertainment too.