Whitecraigs Care Home

After an anxious start in June, my wife has settled in to the care home environment and has formed connections with both staff and other residents. The staff are attentive, caring and display a high awareness of their responsibilities particularly to residents and generally to relatives and friends of residents. Relatives are updated regularly about residents care needs if changes are considered necessary. Thank you

My mother has been a resident for 8 months; the change in her since entering the home is incredible and pleasing. She smiles more, and she never complains about anything (unusual !). Seems contented. She feels respected, the staff seem to really like her, and she likes them. All in all, really pleasantly surprised. A difficult job, I'm sure, for not much reward. But full credit ot everyone at the home - well done.

My mother moved into Whitecraigs Care Home mid September 2025 after a long spell in hospital. She is 97 and has suffered a stroke this year causing much confusion. After a difficult and unsettled couple of weeks she has changed dramatically due to the wonderful and varied activates the home provided, and all the amazingly caring staff and management. She has been on outings attended many activities with other residents and settled in very well. I can't praise everyone enough. A lovely home for my mum.

My mother in law moved into the home in July 2025, this has been very traumatic for her and us too but I have to say the care and attention she has been shown has been amazing. She has settled extremely well thanks to all the team on level 2, we can't thank you enough for looking after her so well and for all the hard work in helping her settle and feel at home and valued. Thank you.

Whitecraigs in my experience is more suitable for assisted care or very mild dementia.

Very happy with care in home. Activities and events in the home have improved considerably over the past year or so. Regular visitors including singers, dancers, pets and nursery children are great for the residents ale to appreciate them. Food looks good although not being allowed to visit during meal times. I can only comment on afternoon tea which always has nice cakes, biscuits and fruit options. My only problem is with the laundry which is terrible. Clothes ruined after one wash. Can't buy light colours as everything is grey/brown after the first wash. Jumpers shrunk and not wearable after one wash. Bedrooms could do with a freshen up & only a toilet and sink - no shower.

I love the different events they arrange for the residents. Mum has enjoyed her day trips away and especially enjoyed a recent musical afternoon. The celebration meals are also excellent. There are regular relatives meetings when I can find out about future plans and ongoing developments/improvements but also contribute my own thoughts and ideas. Highly recommended!

Our mother was in Whitecraigs for 3 years and thoroughly enjoyed every minute of it. It became a home for my mum and for myself as the staff are so caring and welcoming and allowed me quality time with my mum. I felt it was Mum's home and they were visiting her every day! The love and devotion that the staff, carers and domestics have for the residents is amazing. It is a fun place to be.

As a family, we are happy with the overall care my Dad receives. The transition of Dad moving to a care home has been very hard and the staff have shown us and Dad kindness, care and attention. Dad seems very content and happy with activities and trips out provided. Big shout out to all the staff who assist with these. Dad also has a good rapport with staff who are so kind to him and other residents which is lovely to see too. It helps us knowing he is being well cared for at such a difficult time. Staff also very good at communicating with us with any issues. Also, staff good at helping us celebrate special occasions. Visiting can be fun and we have got to know other residents and their families too which makes the experience better. Thank you to all staff.

We feel very fortunate that she is a resident here.

Whitecraigs Care Home is just fabulous, Mum moved seven months ago and has had a new lease of life. The staff are wonderful, caring and fun, and they really care about the views of the residents and families.

My gran was in here last year and all I can say is do not put your family in here. The care was so bad in here that it led my gran into the hospital where she had to stay for weeks until we found a suitable replacement. The carers are very lazy and cliquey, any time I visited all I ever saw them do was gossip and hide in the office. Numerous times I could hear the carers talk badly about their colleagues and residents which didn’t give me confidence about my grans care. My gran only got washed by the carers a handful of times in the few months she lived there and was often forgotten about at meal times. Please avoid and put your family member elsewhere.

Visits from the therapy dog (Dexter) are really appreciated.

Admitting a loved one to a care home is no easy task but when you visit and are greeted with a big smile then you know you have done the right thing and chosen a great care home.

My auntie has been in the care home for a little over a year, and I thank my lucky stars I picked this place for her. Never having to deal with putting someone into care was a new experience for me. However, Whitecraigs management assisted me every step of the way and continues to do so. If I have any questions or concerns, the actual care staff are, without a doubt, wonderful. My auntie is looked after by everyone so incredibly well, and she is so happy in the home, and you can feel that they really care about her, and nothing is a problem. They all work incredibly hard, and I feel they interact with her so much and with me too. Going in, they greet you with your name and always ask how you are and update you on how my auntie is doing. They also do so much for the residents, keeping them entertained and posting it all on the Facebook page, which is really great. I cannot thank them all for everything they do, including the kitchen staff, cleaners and anyone else who helps; they are amazing people.

My mum and dad have both lived in the care home and love it. Both parents had dementia and it was a very difficult for my brother and I to make the decision to move them to a care home. I knew when I visited the home this was the place for them, the staff welcomed us with a smile and a positive attitude. Unfortunately, my mum passed away in November 2022, the staff were fantastic and amazing in helping to support my Dad and my family at a very sad and difficult time. My Dad continues to live a fulfilling life, enjoying each day and looking forward to what he can get up to with the staff. I work in the care sector as a manager and I couldn't have wished better for the care, love and attention my mum received and my dad continues to receive on a daily basis. Thank you all for the wonderful work you all do in challenging times.

This was a big change in all our lives, especially Mum's, but I honestly can’t thank everyone enough for all their help.

The main gripe I have is the Wi-Fi but thankfully it’s being dealt with. The home itself is constantly getting updated but the main thing for me is the care all the staff give. Well done to you all!

Our mum has been in Whitecraigs Care Home since Oct 2021 and settled into her new surroundings very quickly. This was achieved in the main by the staff and management understanding our mum's needs and being present to assist her with her daily living. Staff are charming, helpful and on hand when needed. What was important for us was that our mum felt safe, secure, contented and treated with respect and dignity. The level of professional care that is evident on a daily basis doesn't happen by chance, staff are trained and competent but most important of all they demonstrate the right attitude for the job they do. There is a happy family atmosphere within Whitecraigs and as a relative of a resident there, it fills me with a sense of comfort that my mother is well looked after. In order to provide a balanced view of the facility. The one thing that isn't in doubt though is the caring and compassionate approach from all of the staff. Wifi could do with improvement and the ability to make telephone calls within the facility.

My nana was in this care home only a few months before we had to move her because of how badly she deteriorated from being in Whitecriags. My nana was forgotten about at meal times and only got a shower/bath a handful of times. The care workers were too busy gossiping about each other every time I entered the home and on one occasion I saw them doing each others hair instead of looking after the residents. The manager of this care home acts like she doesn't have a care in the world, every single time me and my family complained about something she never seemed to care or do anything about it. I wouldn't wish this care home on my worst enemy.