Cumbernauld Care Home

Abbotsford Road, Cumbernauld, Glasgow G67 4BW

Cumbernauld Care Home is located in the Greenfaulds area of Cumbernauld in North Lanarkshire.

The home provides 24-hour nursing care to residents. All care is personalised to the individual depending on the levels of support needed.

Cumbernauld is a purpose built home with green surroundings. It is set in a quiet residential area whilst still being close to the town centre and amenities.

Many of the bedrooms have en-suite facilities and all have TV points. Communal areas are spacious and bright and are a great area to socialise or pursue hobbies.

Group: Four Seasons Health Care

Person in charge: Emma Corbett (Home Manager)

Local Authority / Social Services: North Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Mental Health Condition

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 5

Rooms with ensuite WC: 47

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Cumbernauld Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.9 (maximum of 10) for Cumbernauld Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Cumbernauld Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.811 for Cumbernauld Care Home is calculated as follows: ( (43 Excellents x 5) + (10 Goods x 4) ) ÷ 53 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.135 Points relating to the number of positive Reviews for Cumbernauld Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.4 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Cumbernauld Care Home has a Review Score of 8.9 (8.946) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cumbernauld Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cumbernauld Care Home

  • Daughter of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Every member of staff in all departments of the home cared for my partner for over three years with great kindness and good humour. His needs were immediately attended to. Excellent meals and snacks served at regular intervals. The home's manager and staff treated me with respect and kindness when visiting. It was a great privilege to have known all at Cumbernauld Care Home in Greenfaulds.

How likely would you be to recommend Cumbernauld Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Cumbernauld Care Home responded to this review on 22 Mar 2018:

Thank you for sharing your experience of Cumbernauld Care Home. We really appreciate all of your feedback and we are happy to hear that you had such a positive experience. The care and wellbeing of our residents is our main priority and it is great to hear that you were so pleased with the quality of our care. Your kind comments about our team mean so much to us. Thank you once again.

My step-father was at Cumbernauld Care Home for just over three years until he passed away aged 94. I cannot praise this establishment highly enough. They have a stable, professional and warm team of nurses, carers and support staff and the place runs like clockwork. I cannot praise the care my step-father received highly enough. He was safe, warm, well-fed and loved and I could not have given him better care myself. Even in his last few days and hours, he was treated with the utmost dignity and respect.

How likely would you be to recommend Cumbernauld Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Cumbernauld Care Home responded to this review on 23 Mar 2018:

Thank you, Liz, for your comments about your recent experience at Cumbernauld Care Home. Our number one priority is the care and well-being of every resident and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to leave us this feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My husband is now 8 and a half years in the home.
No complaints.

How likely would you be to recommend Cumbernauld Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Cumbernauld Care Home responded to this review on 23 Mar 2018:

Thank you for your feedback about Cumbernauld Care Home. We are happy to hear it has been so positive and appreciate you taking the time to let us know how we are doing. We look forward to seeing you again soon. Have a lovely day.

My mum has been in Cumbernauld Care Home for a number of years and she is very settled. The staff go above and beyond in caring for the residents and nothing is ever too much trouble. I live quite a distance away and that extra reassurance that my mum is very well looked after and I have nothing to worry about. The manager has a good team and all of them work very hard indeed to give great care to all of the residents.

How likely would you be to recommend Cumbernauld Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Cumbernauld Care Home responded to this review on 14 Mar 2018:

Thank you, Paula, for your comments about your recent experience at Cumbernauld Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Visited my brother in Four Seasons Care home today 10th Feb and I cannot praise the staff enough. They were pleasant and very accommodating and although it was lunch time for the residents they suggested that my brother have his lunch in the day room and provided tea and biscuits for myself my sister and nephew which was very much appreciated. Well done all the staff at Four Seasons thank you.

How likely would you be to recommend Cumbernauld Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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