Netherton Court Care Home

So far all good.

From day one she has had nothing but high praise for the staff who fuss over her, telling us how clean everywhere is and how good her meals are. We are now able to visit her and she looks happy and content. I am impressed with the level of care given to residents and the activities arranged for them. I would recommend the home to anyone looking for a care home for a family member.

A wee additional point from me, I would like to say a special thank you to the team. I know I must have been a pain in the butt leading up to Mum's admission but you never showed it. I can now breathe.

Mum has been here since June and has settled well. She says daily how lovely the staff are, fantastic food, great room and both the home and staff are spotlessly clean (this is a must for Mum as she has always been hyper-clean). This has been a very traumatic time for Mum and the family but Netherton Court Staff have been exceptional in their care for Mum and liasing with the family with has given a great transition period a great relief. Mum loves all the staff and in turn this makes us happy. They have made us feel she has gained an additional family who care for her too. We are full of gratitude and can't thank them enough. A brilliant care home in every way.

Cannot praise Netherton Court highly enough. The staff, from the manager to the Auxiliaries, looked after my mother-in-law, made her feel welcome and comfortable. They spent time with her and encouraged her to talk about her life and family, sitting with her and looking through her photo album. She was only there for a short time and I cannot thank them enough for their efforts.

After a good initial meeting with the manager and tour of the home, both my wife and I were impressed with the facilities and the calm feeling of the home. We both felt it was the ideal place for my 95-year-old mother. She has only been a resident of Netherton Court for three weeks but is settling in well.

Staff very friendly, room very clean and comfortable. Food looks lovely and all homemade. Mum's care is excellent and the manager is very approachable.

I've experienced excellent interaction between the staff and our dad. They make eye contact, sit down regularly with him and talk to him. Every member of staff knows Dad by his name and are genuinely very fond of him. The manager has taken us into her office after an incident and explained the ethos of the place and how the safety of their residents is paramount.

During the past six years, my wife has been treated with total care and dignity from all staff and management, also all visitors have been made very welcome and any small complaint, if any, is immediately attended to.

I visit an elderly aunt in the home who passed away this month. The care my aunt received and the family was outstanding. The manager leads a good team who all genuinely care. The home is always busy with things going on and I really felt part of a big family. So thanks to everyone.

The caring staff are amazing but they very understaffed, a lot of the time there are only 4 staff on down the stairs most of the time, and they don’t have the time to really focus because they are so busy. How can they deliver the quality of care when there are only 4 people for 26 patients.

The two nurses have saved my gran's life on more than one occasion and we are so grateful for that.

Furniture is a bit dated and so are the bathrooms.

I have no concerns as to the care and attention my mother receives. Management and all the staff are very helpful and friendly. My mother has been in the home for over two years and she is very happy and content so I cannot ask for more.