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Crossgate Care Home

Meiklewood Road, Kilmarnock, Ayrshire KA3 2EL
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Crossgate Care Home, Kilmarnock
Crossgate Care Home, Kilmarnock
Crossgate Care Home, Kilmarnock

Crossgates Nursing Home, in Kilmarnock, offers a versatile care service for a wide range of personal needs, maintaining many nursing packages as well as respite and dementia care provision.

The service supports the UK National Dementia Strategy, with one-to-one sessions an important element of the service in allowing those experiencing memory loss to protect their life skills.

Flexible mealtimes and a varied activities programme are consistently pursued by staff, keen to help individuals achieve a satisfying lifestyle.

Care Provided by Crossgate Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,400From £1,400
Residential Dementia Care£1,300 - £1,400N/A
Nursing Care£1,300 - £1,400N/A
Nursing Dementia Care£1,300 - £1,400N/A

Contact Crossgate Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Michelle Sommerville(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Crossgate Care Home Reviews (24)

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8.6

Crossgate Care Home has a Review Score of 8.6 (8.649) out of 10, based on 11 reviews in the last 2 years. Over all time Crossgate Care Home has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from A W (Daughter of Resident) published on 31 March 2026 Submitted via Postal Card
Overall Experience

Dad looked after so well by all staff at Crossgate Care Home. He enjoyed his outings to Centre Stage & the Transport Museum. He enjoyed food served & always slept well. All staff knew his requirements & care needed. Thank you.

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Review from Margaret A (Sister of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

Since I viewed Crossgate Care Home I knew it was the one for my brother. The staff are very caring and brought my brother out of his shell. He feels very secure and happy. I've been in care homes visiting and I find Crossgate more like a hotel and always has a fresh smell. I have been notified any time my brother was unwell and that's when I know it's the vest place for him.

Reply from Donna Van Heddegem, Manager at Crossgate Care Home

Thank you for your kind review. We are very grateful for your feedback. I shall pass on your kind words to all our staff.

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Review from L R (Wife of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

Since my husband has been under the care of the home I have noticed he has calmed down a lot. He seems happier in himself. I would like to thank every member of staff for being so kind and helpful, not just towards my husband but also friends and family who visit him. We do not wish for him to not be at home with us but he has later stage dementia and the relief we feel about how he is being treated. Thank you all.

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Review from John K (Husband of Resident) published on 22 August 2025 Submitted via Postal Card
Overall Experience

I want to compliment all staff ie carers, nurses, cleaning, maintenance and management for the running of the care home. How they all give exceptional superb caring and keep their sanity is beyond me! My wife has been there since June 2023. The leadership, attention to detail in the daily caring is brilliant! They are all like family. The food is great. They care not only for residents, they are also caring, thoughtful to all the visitors! We are all treated with undying respect and kindness. My wife has Lewy Body Dementia. She is on the go all the time and she falls down a lot. They are on the spot to her needs! Last Friday she fell down on her spine to where they had to call in the paramedics. I witnessed tremendous team work and dedication to duty where the paramedics got her moving and took her vitals ok. All were concerned for her. I highly recommend this nursing home!

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Review from Kenneth T (Husband of Resident) published on 26 June 2025 Submitted via Website
Overall Experience

My wife appears content and settled and participates in the daily organised activities. Home always looks clean and tidy and the staff are attentive to her needs. Families are encouraged to attend many of the social activites.

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Review from C D (Daughter of Resident) published on 24 June 2025 Submitted via Website
Overall Experience

My experience with Crossgates has been horrendous at times! Laundry has a lot to improve on, horrendous service! No care in this service at all! As for trips out, constantly the same residents!! Am constantly complaining about laundry, care taking to put clothes were they belong, missing clothing etc!

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Review from J W (Niece of Resident) published on 23 June 2025 Submitted via Website
Overall Experience

I feel my relative is very well cared for by the staff . I think that she's as content & happy as is possible for her to be in her condition. I'm sorry she doesn't join in more of the activities offered because I'm sure she would benefit greatly from them

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Review from Simon M (Son of Resident) published on 10 March 2025 Submitted via Website
Overall Experience
When my mum first became a resident she had physically challenging aspects to her care but the staff dealt with her brilliantly and now she is very settled and happy. Any issues that I have raised regarding her care have

always been dealt with promptly and satisfactorily so I'm very happy with how my mum is being cared for.

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Review from J M (Husband of Resident) published on 6 November 2024 Submitted via Postal Card
Overall Experience

When I enter the care home it's always clean and tidy. A lot of residents due to illness need extra care which they get. Some of the time, older residents are tired so they are asleep in the lounge. A lot of the residents, some of the time need extra assistance, like my wife, to care for her from time to time. She sleeps a lot as she is up all night, so when morning comes round she is tired. She enjoys the food, special breakfast time.

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Review from Maureen M (Wife of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

I was a bit worried at first as my husband can be quite moody. He does not like the personal care side of it but I have seen a big improvement as time has gone on. All staff are very good with him so he is a bit easier now. He is always very clean and tidy and room is always spotless. I feel a lot better now as I know he is safe as I was finding it difficult at home as I got older so I'm happy now with the way things are.

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Review from M T (Son of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

I am disgusted and disappointed with the care my father got at Crossgates Care Home. Within two weeks he had two infections one on both feet. Due to my father also having diabetes, having sores on his feet was imperative that they were cleaned and strapped. To my disgust he was constantly walking about the home in bare feet, when the staff were challenged they would look up from their phones while sitting in the lounge, saying they had been cleaned. Moreover, when asked for more strapping so we could clean his feet, they would say they had to order more and blame the lack of supply on the pharmacy. Together, they also broke the law by not allowing the family into my father's 4 weekly review, stating the family would not understand the medical jargon. Crossgates have lied which also breaches the NMC code of practice. The lack of care my father received from these people is disgraceful. Due to the lack of care, my father is in hospital and it's not great.

Reply from H E, R M at Crossgate Care Home

Thank you for your feedback. We regret your experience and would like to clarify a few points, as resident wellbeing is our top priority. A Podiatrist assessed the resident and the foot lesions were present before admission. Although dressings were applied, the resident removed them and resisted...  

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Review from J G (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Crossgate provide excellent care for my dad. It is a great environment, with happy, hard-working staff. Cannot fault the facilities. Activities team are great.

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Review from William M (Husband of Resident) published on 13 July 2023 Submitted via Postal Card
Overall Experience

The relevant areas need reconsidering, whoever designed them needs a rethink. The difference between 'good' and 'excellent' is too significant. 'Very good' needs to be included. 95% of the staff are excellent and attentive to residents. The home is well organised.

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Review from Maggi C (Niece of Resident) published on 15 February 2022 Submitted via Website
Overall Experience
My uncle went into Crossgate Care Home in November 2021. The care he received while he was in was of the highest standard. He was in and out of hospital during his short stay but always looked forward to going ‘home’.
I would not hesitate in recommending the care home.

So thank you to each and every member of staff for looking after my uncle.

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Review from Helen R (Wife of Resident) published on 17 January 2022 Submitted via Postal Card
Overall Experience

My husband was admitted to Crossgate Care Home in February 2020 and Covid erupted. Unfortunately because of Covid, our visits have been restricted but the staff (unfortunately I don't know many by sight because of masks) have been so kind, considerate and supportive not only to my husband but also to myself. Keeping me constantly updated on anything important.

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Review from Diane M (Daughter of Resident) published on 21 October 2021 Submitted via Website
Overall Experience

Personally, I would say that Crossgate Care Home is the best care home in Kilmarnock. Truly vocational staff and great service providers. I have no hesitation in recommending them to any prospective, loving family, wishing the best for their family member! In times when we have to work and rely on others to care for our nearest and dearest in their time of need so we don’t have to worry, Crossgates is the place to trust. Alas, my mum has now passed, but during her time there she was well looked after and well thought of and cared for, the staff became my friends and I trusted them implicitly! Do not hesitate in choosing, it will reassure you and give you peace of mind!

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Review from Marie T (Daughter of Resident) published on 11 October 2021 Submitted via Website
Overall Experience
My mum has been a resident in Crossgate Care Home for 22 months. In this time I have found management and staff communication to be open and honest, and very approachable with any concerns that may arise. They are caring, compassionate and very supportive of my mum's needs.
Through these difficult Covid times, any incidents have been dealt with efficiently and I have been kept informed.

Overall I am more than satisfied with the care my mother is receiving. Having past experience working within the care sector, I know the difficulties staff can encounter, therefore I fully appreciate their help and support.

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Review from H K (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card
Overall Experience

I have had a connection to this care home since 2012. The home has improved over the years, especially with the activities. Some of the staff are exceptionally kind and caring and I cannot praise them highly enough. I feel quite indebted to them for looking after my dad.

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Review from Tricia M (Daughter of Resident) published on 20 December 2019 Submitted via Website
Overall Experience

My mum was in Crossgate for respite care for six weeks. In that time she was given the wrong medication, medication at the wrong times, her clothes were lost (and still are) and she was wearing other people's clothing, including underwear. The place is filthy, smells badly and the care does not meet basic needs.

Reply from Heather Taylor, Home Manager at Crossgate Care Home
Dear Tricia, we are sorry to hear you feel the overall standard of care at the care home was poor.

The instance of your mother receiving the wrong medication only happened on the first day, it was quickly noted and reported to all required. During the rest of her stay with us, your mother received...  

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Review from Avril M (Daughter of Resident) published on 28 November 2018 Submitted via Website
Overall Experience

Excellent care. Entertainment staff do a great job. Really appreciate the care given to my mum. Staff are friendly. Establishment is always clean. Mum says food is great. Good job guys.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 April 2026
  • How well do we support people's wellbeing?
    Adequate

    (3)

  • How good is our leadership?
    Adequate

    (3)

  • How good is our staff team?
    Adequate

    (3)

  • How good is our setting?
    Adequate

    (3)

  • How well is care and support planned?
    Adequate

    (3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Crossgate Care Home.

Upcoming Events

There are no upcoming events for Crossgate Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Crossgate Care Home.

Accreditations

There are no accreditations posted yet for Crossgate Care Home.

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Frequently Asked Questions about Crossgate Care Home

What types of Care is Crossgate Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossgate Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Crossgate Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Crossgate Care Home to the centre of Kilmarnock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossgate Care Home to verify any information. View our terms and conditions. Crossgate Care Home has an Enhanced Service -more info.