Doonbank Care Home

My elder brother has been in the facility since 2007. That's amazing as there was no way I felt he would cope as he'd lost his wife & the life he led in Wales. He's coped because of the staff & the overall ethos of the facility that everyone has bought into & that is set by the senior management team. However all the staff no matter their job deserve much praise too & I do that now. Kudos. My brother is over 80 years old now & that's amazing in itself. I have the greatest respect for my brother too, for how he has reached that age, as in the past we had fears of his early demise through alcohol abuse. My God, how he has done that is absolutely miraculous. Again, he bought into that due to how he's been looked after in Doonbank. We all read horror stories in the media about abuse in care facilities all over Scotland & beyond. Not in Doonbank! It's too well run. Kudos!

My husband's stay was excellent. He settled right away due to the fantastic staff. They made him feel welcomed, very friendly and right at home. We are both extremely grateful for all the assistance you gave us.

My Aunt became a resident of Doonbank Care Home last year . Since moving here, she was encouraged by staff to eat better, join in activities and socialise - I cannot recommend the staff highly enough - going above and beyond when she can be difficult at times due to illness . From the girls in the office to Tracey the chef, to the activities co-ordinators, everyone plays a great part in the smooth running of Doonbank. Rooms are homely and the food is great . Would highly recommend !! Thank you to all .

My brother has been made extremely welcome and I can't fault the staff who are all so nice and respectful. Their interactions seem authentic and genuine. I would like to see more activities and more people visit the home which creates different stimulus for the residents.

Would 100% recommend to anyone who is looking for this kind of help.

Since the 1st phone call just over 3 weeks ago enquiring about availability in Doonbank care home to my father going in just over a week ago, I can't fault anything about the place, from the management to the domestics and everyone in-between they are all so friendly and take the time to answer any questions I have had. My father has settled in really well and all his needs are being catered for. I can't praise the home enough, I will go back to Cambridge knowing my father will be well taken care of.

Doonbank Care Home is very nice, clean and well-looked after. The staff are friendly and caring and are willing to help if needed.

My experience with home has been excellent. The rooms are just right. The staff are all friendly. It could do with more staff as it can be busy at meal times, and toilet visits can be hectic if more than one resident needs to go. All residents are well looked after and get on well with the staff.

Surroundings are very pleasant and the customers seem to enjoy their trips out in the bus. One big thing we have noticed and commented on to each other is that you are not hit by the smell of urine as soon as you walk through the front door which is a very common thing in care homes.

My mother is in Doonbank care home and I cannot thank the staff enough for their compassion and care my mother is receiving. Even before her admission the attention to her every need was catered for. She has settled in well and participates in activities that are provided. This is an excellent care facility. From management to cleaning staff they simply can't do enough for the residents.

Unfortunately Mum passed away two weeks back, but I have to say I was really pleased with the excellent level of care that my mum received whilst at Doonbank. I know for a fact that she was very happy during her stay with you and the family will be ever grateful for the way that your staff interacted with her and made her stay as good as it possibly could have been.

My dad needs prompting some times to put clean clothes on, other than that we are happy with the care he receives.

I am very pleased with the care provided at Doonbank Nursing Home. The home is always clean and well-maintained, creating a comfortable environment for the residents. The staff are generally approachable and show genuine care and compassion in their work, which really makes a difference.

One small suggestion for improvement would be for the staff to spend more time sitting with the residents rather than congregating at a single table. This could enhance the sense of community and make residents feel even more included and supported. Overall, Doonbank Nursing Home is a wonderful place, and I feel reassured knowing my loved one is in good hands.

Cannot praise the staff and management of Doonbank enough in their care of my Aunt. Lots of activities for her to do and keep her stimulated. Friendly staff, great meals, homely rooms. Highly recommend Doonbank to anyone looking at a care home for a loved one.

My dad is a resident in Doonbank House and since admission to the home he has been treated with compassion and kindness. The staff team are professional and caring and treats all the residents so well. The environment is homely and the food is freshly made and dad speaks highly about it. There had been a weight lifted off my shoulders now as I know dad is no longer at risk on his own at home and I can relax and sleep at night now. I cannot thank the manager and the team enough!

My grandad was in Doonbank for a long period of time. The care he received was fantastic. All staff kept me informed and updated. He always appeared clean and tidy when I was in visiting if he didn't want something from the menu the kitchen staff were amazing in making him what he wanted. Staff were all professional and you could tell they really cared for every resident.

My relative has been here since 2010. I am very impressed and satisfied with all her care and well-being. The staff are friendly, helpful and considerate. The home is always clean and the rooms are well looked after. Any concerns are always relayed by staff to me and communication is great. Can't thank all the management and staff enough, they do an outstanding job!

Words cannot express the way I feel about all of the staff at Doonbank. They are exceptionally caring and show much patience with Dad. My dad has been doing activities and outings that I never thought he would do again, along with some new ones. The staff are also an amazing support system for both my brother and myself in many different ways, which I in particular find very comforting.

My mum moved to Doonbank Care Home in challenging circumstances but has really settled in and is improving. She is well cared for by kind and thoughtful staff and it is the little things that make a big difference - a kind word; taking time to ensure her clothes match; putting on her makeup and charging her phone. She enjoys a comfortable room, good food and socialising. The staff work so hard and this is appreciated by my mum and her loved ones. She is treated with dignity and respect - what more could she ask for?

My wife's mother had a stroke and passed away on 7th November. Due to the Covid restrictions, I had to telephone this news to my wife. The comfort and support my wife received over this period was outstanding. My last outside visit, last week, found the staff very supportive to both of us and I expect it will be the same this week. Excellent work by all concerned.