Arran View Care Home, Saltcoats, Ayrshire
Arran View Care Home, Saltcoats, Ayrshire
Arran View Care Home, Saltcoats, Ayrshire

A professional and friendly team of carer's at Arran View offer bespoke care and support packages to older people which include dementia, nursing, respite, palliative and convalescent care. Care packages for young people with a physical disability are also available.

Arran View consists of four purpose-built, single-storey houses, each of which offer a warm and homely environment. Some bedrooms have views of the garden. Residents are encouraged to personalise their rooms with small pieces of furniture and personal items.

Nutritionally balanced meals are prepared that suit residents’ tastes, all created by an experienced chef using fresh, seasonal, local produce. Homemade cake is served with afternoon tea and night bites are also available.

Residents are encouraged to enjoy remaining active and activities such as arts and crafts are always available. Shopping excursions and visits to areas of interest are also arranged on a regular basis. Other services and therapies are also available including reminiscence sessions, relaxation therapy and on-site physiotherapy.

Group: Bupa Care Homes

Person in charge: Margaret Fyfe (Interim General Manager)

Local Authority / Social Services: North Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Tagalog

Single Rooms: 150

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Arran View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Arran View Care Home has a Review Score of 8.5 (8.461)

The Review Score of 8.5 (maximum of 10) for Arran View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Arran View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.261 for Arran View Care Home is calculated as follows: ( (55 Excellents x 5) + (42 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 119 Ratings = 4.261

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.2 Points relating to the number of positive Reviews for Arran View Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 6 Reviews ÷ 30 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arran View Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arran View Care Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

As a care home, (and I was a carer working in a care home) it beats all the standards of care given, lovely surroundings, pleasant and helpful people. Excellent care to my Mum. First class etc. Thank you.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Arran View Care Home responded to this review on 14 Sep 2017:

Thank you for your review. You must have such peace of mind knowing that your mum is so well cared for.

In my opinion, there is not enough staff on a day shift.

How likely would you be to recommend Arran View Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Arran View Care Home responded to this review on 13 Sep 2017:

Thank you for your review. We appreciate your comments about our home and will share your comments with the home’s manager.

I am the daughter of a service user, and as a carer, I know what to look for in a nursing home. Arran View and staff are very satisfactory in my opinion. My mother is always clean and tidy and her room is clean and tidy. I have no concerns about the staff. I find them friendly and professional.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Arran View Care Home responded to this review on 13 Sep 2017:

Thank you for your review and kind words about our staff. I'm sure that your mum will have made new friends both with other residents and staff.

I am very happy with the care given to my husband who can do nothing for himself.
He is content and well looked after.
I get regular feedback from carers and nurses which is reassuring.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administator at Arran View Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I am generally satisfied with the care my husband receives. My one concern is the shortage of staff. He is in a dementia unit and residents needs can be demanding. I feel a unit like this should have more staff. Staff are excellent and perform well under sometimes difficult and stressful conditions.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Arran View Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have been visiting my aunt in Arran View for 18 months and, in my view, being clean, well fed and having a nice room, is great, but more important is a hug and a smile from a carer. My aunt loved to be out and about all her life which is not possible now. But in Arran View every Tuesday, they have a tearoom in another block from 2-4pm. It's so nice to have tea, coffee, cakes etc and a wee chat. The activity staff do a good job with entertainers coming in and having a sing-along. I find it wonderful that people who don't remember what happened yesterday, know all the words to the songs and to see the residents smiling is so lovely.

How likely would you be to recommend Arran View Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Arran View Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

99%of the staff are very helpful and caring, but there is always one who spoils it. The food is edible but served on cold plates, unacceptable. It is a very long day. It would be very helpful if there was more than one shower room.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Rose Pickering, Customer Service Administrator at Arran View Care Home responded to this review on 26 May 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

I am very happy with the care and attention my sister receives. The staff are excellent.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Arran View Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been a resident at Arran View for two and a half years. I have been delighted with the care my mother has received. The staff at Arran View are second to none. I have a great deal of experience of care homes and have never come across such caring staff. This includes the managers of the units, the carers, domestic staff, entertainment staff, handy man and gardeners. I am pleased to say that all genuinely care about their residents. There is a lot of fun and laughter and there is absolutely no sense of doom and gloom. A lovely care home.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Arran View Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum has been in Arran View since 2008. She has been very happy and well looked after. There were a good number of carers and they were always ready to talk to us and the residents and were cheerful. This we feel has changed. There are less carers and if they are not attending to residents who are bedridden or needing change their noses are in bookwork. We have been in the place recently when there are no carers for 10 minutes. My mum is 91 years old and not steady on her feet as are other residents, if they feel no one is there this has to be addressed. That aside sisters and I are happy with Arran View.

How likely would you be to recommend Arran View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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