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Spiers Care Home has a Review Score of 9.6 (9.623) out of 10, based on 9 reviews in the last 2 years.
Over all time Spiers Care Home has 39 reviews.
Thank you again for this wonderful feedback. I'm really pleased to see that you are still happy with your husbands placement - he certainly is part of our family! Please do not hesitate to reach out if there is anything we can support you with.
Thank you so much for your valuable feedback. We are extremely grateful for this, and would appreciate any further feedback you can provide to allow us to get 5 stars for all categories. Please do not hesitate to provide any suggestions to the team, if required. Thank you again.
Good afternoon, Thank you so much for your kind review. I am delighted to read of your positive experience whilst visiting your aunt in our home. As you are aware, the home is undergoing lots of fantastic changes to improve our facilities. Our catering team are working closely with residents, gathering feedback to enhance our menus and ensure our mealtimes are a positive, daily experience. If there is any additional feedback you would like to provide, please do not hesitate to get in touch with me directly. Best Wishes, manager.
Good afternoon. Thank you for taking the time to review our service. I am delighted with the comments you have provided, and welcome all feedback from residents, relatives and visitors. We are constantly looking for ways to improve our service, with the Home undergoing massive changes in recent months. If there is anything you feel we could do to enhance your mums experience, and yours, please do not hesitate to get in touch with me directly. I will ensure this fantastic feedback is provided to the team. Best Wishes, Amanda
Thank you so much for taking the time to leave us such an incredible review. The team at Spiers work tirelessly to ensure our residents receive the best care, and are treated with utmost dignity, respect and compassion. Their voices are heard, and we strive to meet their every need. From our ancillary team members, right through to management, our residents are at the heart of everything we do. I look forward to speaking with you soon, as always, we are available should you require any support. Thank you again for this fantastic feedback. Best wishes,Amanda
Thank you for taking the time to provide us with your valuable feedback. I am pleased to read that your Dad is settling in well to Spiers and that you are happy with your experiences thus far. If you have any further feedback you would like to provide to allow us to improve further, please do not hesitate to reach out to me directly, either in person when you visit or via email/telephone, and I will be happy to assist. Best Wishes.
Thank you very much for taking the time to provide us with this feedback. Our team are working extremely hard to ensure your loved ones are living in the best environment possible. We appreciate the recognition on the vast improvements made within our Home recently and we have much more planned for 2025. We look forward to seeing you soon. Best wishes.
I apologise that you feel that way. I am confident that the staff responded appropriately and professionally throughout. Given that all our previous reviews have been complimentary and positive it would appear that this comment is misrepresented.
Thank you, Jane, for your kind review; your mother-in-law has settled in really well at Spiers. The staff really appreciate your kind words as it has been a difficult time for everyone and hopefully, now you can start to visit.
Thank you so much for taking the time to write this review. It means a great deal to myself and the team that you chose Spiers Care Home for your mum and to hear that you are happy she is well looked after and content. Thanks again, and take care.
Hi Shelley, it has been an absolute privilege to look after your mum, and we are very proud of the progress she had made and see her thrive. It means so much to the team and myself to know that you are confident that your mum is happy and content while in our care. Thank you very much for your kind review and recommendation.
Everyone at Spiers Care Home is extremely thankful for your kind words and positive review. It has been a privilege to look after your Mum - the team has worked very hard to provide the highest level of care while ensuring residents are as happy and content as possible during these uncertain times. To have that recognised means a great deal. Thanks again.
Thank you so much for taking the time to write this very thoughtful review. It has been a privilege to look after your parents, and we really appreciate your kind words and recommendation, now more than ever.
Dear Elaine, thanks for taking the time to review our care home. It means a great deal to the team and I that you have peace of mind that your mother is safe, well looked after and happy at Spiers. Thanks again.
Hi Janet, thanks so much for taking the time to write this review. We've loved looking after your mum since she joined us. We always do our best to provide quality care and make sure families get the peace of mind they deserve. That is even more important now and we're really glad that you are feeling reassured. Thanks again.
Hi Samuel, thanks for your kind review. The team and I pride ourselves on providing the highest level of care for residents and providing peace of mind for their loved ones so it means a lot that we were able to help you both through this time. Thanks again.
Hi Michael, thank you so much for your kind words. It has been a pleasure looking after your mother and we're touched by how happy you are with her care. I will be sure to pass on your comments to the team. Thanks again.
The Review Score of 9.6 (9.623) out of 10 for Spiers Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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I am a driven, passionate and motivated individual with 15 years of experience in Nursing. I am a qualified Adult Nurse, with a BSc in Professional Health Studies, and Specialist Community Public Health Nursing (SCPHN) in Occupational Health. My goal has always been to work in the field of elderly care, with palliative nursing being an area I am extremely passionate about. My goals are to support our residents in a person-centred manner, allowing them to feel valued with an excellent quality of life. I aim to lead our dedicated team to allow them to thrive in their careers, and provide them with an opportunity to thrive.
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