Craigieknowes Care Home

Craigieknowes Road, Perth PH2 0DG

Craigieknowes Care Home is situated in the residential area of Craigie in Perth.

The team provide various levels of care 24-hours a day. Care is personalised to each individual depending on their needs - whether this is people living with physical difficulties who need extra support in day to day living, dementia care or care for shorter periods of time with the respite service.

Craigieknowes is a comfortable home with bright and spacious communal areas. The home has a pleasant outdoor patio area which is a great place for residents to continue hobbies in a safe and secure environment.

Most bedrooms in the home have views over Perth, are all well-equipped and can be decorated to suit the tastes of the resident.

Group: Four Seasons Health Care

Person in charge: Sharon Mudie (Home Manager)

Local Authority / Social Services: Perth and Kinross Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 1+.

Single Rooms: 23

Shared Rooms: 12

Rooms with ensuite WC: 16

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Craigieknowes Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.


The Review Score of 3.3 (maximum of 10) for Craigieknowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Craigieknowes Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.25 for Craigieknowes Care Home is calculated as follows: ( (3 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 12 Ratings = 3.25

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Craigieknowes Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 0 Reviews ÷ 9.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

3.3 Craigieknowes Care Home has a Review Score of 3.3 (3.250) from 1 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Craigieknowes Care Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Craigieknowes Care Home

  • Brother of Resident/Service User

At the moment my main issue is the smell of urine that prevails in the area upstairs it hits you even before you open the door into the residents area, sometimes it is so strong it clings to your clothing after leaving the building.

Although there are two air ionisers one at each end of the corridors they are not really doing the job sufficiently.
Also having carpets in this kind of environment really is not suitable, a hard wearing lino or rhino flooring would be far better as any leaks or spillages of any kind can be seen and cleared up sooner and more conductive to this environment plus health wise you would not have the smell of urine clinging to it as you do on a carpet.

Ideally the rooms would be better having their own en suites for privacy for the clients and one wall painted as a feature wall to make the rooms more pleasant to be in.

How likely would you be to recommend Craigieknowes Care Home? Neither Unlikely or Likely

Overall Standard


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Value for Money

Average Rating:   3.3 out of 5

Sharon Mudie, Home Manager at Craigieknowes Care Home responded to this review on 17 May 2016:

Many thanks for taking the time to review Craigieknowes Care Home. We will take note of the comments made and review the cleaning schedule for this particular unit to ensure regular washing of carpets is carried out.

With regards to the lack of en suite facilities, Craigieknowes is a purpose built care home that was constructed in line with the legislation in place at the time. When it was constructed, en suite facilities were not a requirement and it is impossible to reverse engineer these facilities. All residents and families are made aware of the facilities available prior to admission. That being said, we are about to commence major refurbishment to the showering and bathing facilities at Craigieknowes.

The painting or wallpapering of a feature wall in a resident's room is something that we are happy to do - we will discuss with the resident concerned or a family member in choosing a colour or wallpaper.

Again, thank you for taking the time to review Craigieknowes. If you do wish to discuss anything further with me, please do not hesitate to get in contact. Best wishes, Sharon.

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