Ruthven Towers Care Home

Food choice and helping with selection of dishes could be looked at.

The highlight is the staff they are brilliant.

My wife has been resident here for over 8 years and is bedbound. Over this period, she has received great attention and care. She has lot her speech so I have completed this form to the best of my ability. Some of the questions aren't relevant.

Great facilities, clean, welcoming, bright, and friendly. It's like visiting dad at "home", not a care home.

For a period of 6 months my dad has been in nursing care, however, there has been no social, mental for physical stimulation for the residents. Poor service throughout.

The care staff are excellent & go above and beyond in care for my mother. Her physical and mental health are great. Communication from the staff to me, as her next of kin, is excellent. There are various activities available for my mother & her health conditions are kept on top of. She has a far better quality of life here than she did before her admission.

Mary is delighted with everything especially if she gets her cuppa tea!

My mum moved into Ruthven Towers on the 25th of April, she really loved it, she loved all the staff, as they are very friendly and give her the care she needs and looks after her well.

My auntie's experience in staying at Balhousie Ruthven Towers Care Home is not good. She has no problems with the staff, they are friendly and always very busy. The food is not good, as by the time it gets down to her room it's either warm or cold. There's no taste to the food as it's all been frozen, nothing cooked from fresh. My brother can come down from buying fish and chips, parking car, waiting to be let in, signing in then walking down to the bottom floor and to room and the fish and chips are still hot. My aunty likes her food piping hot. She has only met the manager once if met her, the manager should be visiting residents weekly.

Mum had a beautiful room and was well looked after by caring staff. My don't concern was the arrival of another patient who frequently entered Mum's room. This was mentioned on day 1 but unfortunately happened throughout her week's stay.

8. Younger carers want to put bedding that is to be used on the floor until I tell them not to.

Despite Alzheimer's and a stroke, he knows the staff and always seems happy when I visit. One thing he does enjoy is the food, and this is excellent.

My mother was in Ruthven Towers for a very short period (ten days). In this time, she was cared for in an exemplary manner by all the staff she came into contact with. Apart from excellent personal care, they engaged with her in a most caring and empathetic way. Nothing was too much trouble for them and she took to all of the staff right away. Unfortunately, she deteriorated very quickly and the nursing, and palliative care she received was second to none. In her time there it was a great comfort to all of us that she was so well cared for until the end of her life. Apart from looking after my mum, their care extended to our family and we are very grateful for that.

Mother enjoys the food and meals provided.

Staff are pleasant, courteous and take time with all the residents to ensure their stay is as comfortable as possible. Ev-suite rooms are spacious in a large, country house set in the Perthshire town of Auchterarder. Regular activities, meal breaks and tea and cake allow individuals to interact and maintain contact and stimulate senses and keep residents involved and content.

I have seen that my mother is being well looked after by the staff also they encourage her to participate in all the activities.

We were delighted to get my mother out of the hospital and into local care that could cope with and improve her physical and mental condition. My mother has improved significantly in all aspects since she came to Ruthven Towers. Some small problems/issues - but overall good.

Very good care home with high standards, in a very nice building setting. The staff are extremely professional whilst being super friendly. If I have one comment it would be that quite painful escalating fees could probably see investment in additional staff… shared pain between provider and paying family as it were. Overall, very happy with mum’s total care. A recommended care home indeed.

My mum has been living in Balhousie Ruthven Towers Care Home now for a year. My sister and I came to realise that mum required professional care last May, after being diagnosed with vascular dementia at the age of 86. We chose Ruthven Towers in Auchterarder primarily for its location and on a recommendation. We have, without a doubt, made the right choice! Mum has been receiving excellent care and personal attention throughout a most difficult year. The staff have all been superb in dealing with unprecedented challenges and I can't thank them enough for everything they do for my mum and the other residents. Weekly window and outside visits were both emotional and stressful, how wonderful it is to visit mum in her lovely room and enjoy a coffee together!

All Covid guidelines are adhered to in line with the Scottish government.

It’s been hard not seeing my father, but we talk regularly on the phone as well as having “window” visits, and his main concern is us on the “outside”. This wouldn’t be the case if he didn’t feel safe and happy at Ruthven towers. He absolutely adores many of the staff, who all find time for a wee blether, and he’s not slow to remind us of how lovely they all are. I very much get the feeling that the no one aim at Ruthven Towers has been not only to keep the residents safe and well, but to keep them happy too, and that has been a great comfort to us. Well done all.