Balhousie Ruthven Towers Care Home, Auchterarder, Perth & Kinross
Balhousie Ruthven Towers Care Home, Auchterarder, Perth & Kinross
Balhousie Ruthven Towers Care Home, Auchterarder, Perth & Kinross

Balhousie Ruthven Towers Care home is set in tranquil, leafy grounds just off "Lang Toon".

The building used to be an elegant country house hotel and evidence of the splendour and glamour of the former hotel is still very much part of todays architecture.

The home has recently benfitted from a major, sensitive renovation, and now provides 51 rooms, many with stunning views over the gardens and the rolling Perthshire countryside. The configuration of this home also provides a number of luxury care apartments for residents requiring a little more comfort and homeliness in their care accommodation.


Balhousie Auchterarder care home really is more akin to a high end hotel for the elderly rather than a traditional care home. The home welcomes private and socially assisted residents and offer a range of bedrooms and care packages from £550 per week.

Group: Balhousie Care Group

Person in charge: Jozi Stables (Home Manager)

Local Authority / Social Services: Perth and Kinross Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 60 to 100.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Balhousie Ruthven Towers Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Balhousie Ruthven Towers Care Home has a Review Score of 9.3 (9.286)

The Review Score of 9.3 (maximum of 10) for Balhousie Ruthven Towers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Balhousie Ruthven Towers Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for Balhousie Ruthven Towers Care Home is calculated as follows: ( (85 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Balhousie Ruthven Towers Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balhousie Ruthven Towers Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Balhousie Ruthven Towers Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1

Quite good but in need of improvement. Poor staff morale, high turnover of staff leaving shortages or inexperienced carers to cater for residents needs. Waiting times for care needs up to 30 minutes are excessive. Need more carers to access to suites very poor with regular lift breakdowns. Access to emergency ramp prone to freeze!
Food served cold due to access to kitchens via lift and cold plates. Staff need more support form management.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Unlikely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Management: Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Kirstene Feenan, Marketing Manager at Balhousie Ruthven Towers Care Home responded to this review on 16 Jan 2018:

Thanks very much for your feedback. We will work with our management team and look into the concerns raised. Many thanks.

Our friend had been very unwell for a long time before agreeing to become a resident in Ruthven Towers. The difference in her well-being now, is nothing short of extraordinary. She has a beautiful, well-appointed room (which was well utilized yesterday when we held a birthday party there). All the staff we have met, from the manager, all the way through the team of carers, nurses, cleaners etc, have been so very helpful, caring and extremely pleasant. We are delighted that our friend is very happy and well cared for and that she has settled so well into her home in Ruthven Towers.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Mum became a resident in March 2016 after a spell in PRI which resulted in her not being able to return home.After viewing many care homes in the area we decided on Ruthven Towers as our first impressions were very favourable. We know we made the right decision as mum is very happy in her surroundings and us as her family are more than happy with her new home. Everything about Ruthven Towers from the rooms to the care provided to the staff and management are all excellent.They all seem like a big extended family and that's what we want for our mum.The activities and outings and baking and coffee mornings and entertainers etc all add to the already happy atmosphere.The staff are all brilliant they always have a cheery smile and time for a blether and if we have any concerns about mum they soon reassure us. Ruthven Towers was the right choice for mum and we are so happy knowing that she is getting the best of care and most importantly that she has settled into her new home and is happy !!

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As pleasant a place to be during this period of a person's life, with friendly and helpful staff who are always there to assist, chat or "just be nice".

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been in Ruthven Towers for 1 year now. She has dementia and is 90. She is very happy there, I am very happy with the care being provided at Ruthven Towers. It is a truly excellent home.

The manager is excellent, under her guidance this home has become excellent as evidenced by the score of 6 at the recent inspection. All the staff are caring, polite, patient and treat residents with dignity and respect. Activities are very good with a great variety.

There is a lot of emphasis on Dementia in the home, lots of initiatives to help improve the lives of residents with Dementia.

I cannot recommend Ruthven Towers more highly, very well done to the manager and her excellent team!

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been in Ruthven Towers for nearly two years and the level of care and attention she has been given is exceptionally high. The team members treat all residents in a very caring and understanding way and I have never questioned the service provided. The team know each of the residents as individuals and look after them as individuals. I visit regularly and the home is always clean, tidy and warm with a high level of refurbishment always ongoing to keep it immaculate and offering excellent levels of comfort to all. I particularly like the fact that after a period of time, once known, team members stop for a chat and take an interest in what is happening.

It can be a worrying time having an elderly relation in care but never do I leave feeling concerned or worried, as I know that due to exceptionally high standards my Mum is very well looked after.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved to Ruthven Towers in July 2016. Right from the start, she was treated with dignity and care. The staff were excellent to her and all her liked and preferences are taken into account. They have regular activities and you can see from the photographs on the walls, that the residents enjoy them. Any illness or infection that my mother might get is identified early and treated likewise. Regular Cuppas and cake break up the day for them and as always when I visit, my mother is dressed well and spotlessly clean. I highly recommend this care home. My mother loves it!!

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mothers transition into the "care hotel " went very smoothly, professional staff showed patience and sensitivity both to our mum and the family. The small sitting areas allow calm quiet areas to spend time with your loved one. Our mums new bedroom had a garden view, freshly painted, once personal belongings were placed it became very homely.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mother has been bedridden due to a serious fall resulting in brain damage since December. Since then she has been extremely well looked after and always looks cared for and even her lipstick is on!. The staff are brilliant with her and she is treated with dignity. Due the quality of care my brother and I can get on with our busy schedules knowing that she is content and cared for. Thank you all.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I am generally very satisfied that my mother is being well looked after at Ruthven Towers ....long term tenure of staff gives cause for considerable easing of relative anxieties. I do hope the Balhousie culture allows this long term staff tenure to well continue and to further grow and develop. In general, we are very pleased we chose Ruthven Towers.

How likely would you be to recommend Balhousie Ruthven Towers Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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