Camphill Care Home

62 Toome Road, Ballymena BT42 2BU
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9.2 39 Reviews
  • Camphill Care Home, Ballymena
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Care Provided by Camphill Care Home

Type of Service

    Nursing Home
  • For a maximum of 72 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Vasco Alves (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
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Camphill Care Home Reviews (39)

9.2

Camphill Care Home has a Review Score of 9.2 (9.159) out of 10, based on 11 reviews in the last 2 years.
Over all time Camphill Care Home has 39 reviews.

Overall Experience
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Date Published
  • 39
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Reviewer Connection to Camphill Care Home
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Total of 39, showing 21-39
Review from Derek T (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home, staff brilliant, good and excellent.
Reply from Ronnie Cavanagh, Marketing at Camphill Care HomeThank you, Derek, for letting us know how we are doing at Camphill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Violet H (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided by all employees of the home.
So pleased with how the last year has gone.
Thank you.
Reply from Ronnie Cavanagh, Marketing at Camphill Care HomeThank you, Violet, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Camphill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Evelyn W (Relative of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found care assistants very competent, caring and friendly to residents and visitors. Nursing staff competent and caring, they deal with any issues promptly and keep me informed of any changes in my ex-husband's condition and visits by other professionals. Domestic staff are very thorough in their
work providing an excellent standard of hygiene. Food appears appetising and activities provided for my ex-husband's needs.


The manager seems very hands-on and deals with any concerns.

Reply from Ronnie Cavanagh, Marketing at Camphill Care HomeThank you, Evelyn, for your comments about your recent experience at Camphill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Audrey P (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum here for three weeks now the improvement in her, my mum is unbelievable. So happy with the home such a difference from where she was before.
Reply from Ronnie Cavanagh, Marketing at Camphill Care HomeThank you, Audrey, for your comments about your recent experience at Camphill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Sonya S (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very pleased with the care Mum has received since she became a resident at Camphill care home. We feel Mum is being well looked after, she is kept clean, tidy and well dressed. The staff are excellent, although kept very busy, they are always very friendly and approachable. They treat all
the residents with care and compassion. It would be helpful if more folding seats could be made available for visitors at busy periods. Most importantly Mum seems to be happy and content and enjoys her busy surroundings.
Reply from Ronnie Cavanagh, Marketing at Camphill Care HomeThank you, Sonya, for your comments about your recent experience at Camphill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Mandy T (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been more talkative and brighter and enjoys being in the company of other residents.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care HomeThank you, Mandy, for sharing your recent experience of Camphill Care Home. We are pleased to learn it has been so positive. We appreciate you taking the time to let us know how we are doing and it is great to hear that your Mum is enjoying the company of other residents in our home. We look forward to seeing you again soon. Have a wonderful day.
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Review from Cecil S (Son of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the meeting went well, but I brought up the point of the lack of activities for my mother as she is able to do certain things supervised she gets bored and depressed.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care HomeHi Cecil. Thank you for taking the time to share your recent experience at Camphill Care Home. We are glad you felt your recent meeting went well with the Home Manager and you had the opportunity to address your concerns. If there is ever anything else you wish to discuss further, please do not hesitate to reach out to the Home Manager. Take care!
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Review from Clifford B (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used this home for respite for my father a few years ago, when he was more active and wanted to be home and the care put in place was excellent then. This recent stay gave me great peace to know that he was in the best possible place. The management, nurses and carers are such a wonderful, friendly
and professional 'team'.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care HomeThank you, Clifford, for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Camphill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Evelyn W (Relative of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the care home 2-3 times a week and stay approximately 3 hours. This gives me some insight into the care practice. I have observed the following from care assistants - residents are treated with dignity. They have an excellent rapport with all residents, and appear to be aware of all their individual
needs.


The relative I visit has only good comments to make regarding all of them. They are very pleasant and welcoming to visitors. I find the nurses and deputy manager very professional and caring and always update on residents' condition/progress. They are very willing to act on any concerns raised.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care HomeThank you, Evelyn, for your comments about your recent experience at Camphill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Barbara G (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had always promised my mother that I would not put her into a home, but when she became unwell and then could not walk I had no other option. I can't believe how well my mother has settled and it is all down to the care of the staff and management (wonderful staff)
Reply from Carl Duncker, Marketing Manager at Camphill Care HomeThank you for your lovely comments, Barbara, particularly regarding your experiences of the staff at Camphill Care Home
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Review from R J S (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Was ready to give a wonderful, glowing report about the home, then I arrived one day at lunchtime to find my mother sitting in a room alone with a table in front of her and on it a cold hamburger, chips and a glass of milk. My mother is blind and doesn't like milk, all of which the staff are aware of.
I was assured someone helped mum with her food, no one was there and I couldn't really find anyone. Two days later, the day staff were reduced to one nurse and two helpers on a busy afternoon. Apparently, outside staff won't be paid for. Normally the home is a well run, good care home, one which I'm happy to leave my mother in but these things are quite disturbing. Finally, one day mum really needed the toilet, the staff were busy, I was told it'd be OK as mum had a pad on. Surely dignity went out the window there.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care HomeWe are very sorry to hear of your dissatisfaction with your mother’s care and we will look into the concerns that you have raised as a priority. All feedback is taken seriously and we are more than happy to discuss this in more detail with you if you would like to contact us on (028) 2565 8999. Thank you.
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Review from Pauline B (Daughter of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum, aged 86 years, was placed in Camphill for 3 weeks of rehabilitation after a fall at home. From arrival to discharge she was treated with respect, dignity, courtesy and friendliness by all staff members, each one a credit to their profession and role. Mum's comfort and well-being were their priority
and the attention to detail in the care given impressed me greatly. As her daughter and carer, I was welcomed and involved in her care and in any decisions at all times. In Mum's words 'if I ever need to move into a care home for good, then Camphill will be at the top of my list'. I was able to leave Mum every night knowing that she was safe and that her needs would be assessed and met by all possible means. Those reading this who are carers will appreciate how valuable this is. Each member of staff seemed to have a sense of pride in their work and I would like to take this opportunity to encourage them as their work is invaluable to those depending on their care and to families.
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Review from Audrey S (Daughter of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent standard of care in every respect. Without exception, the staff are kind, caring and sensitive. The facilities are spotlessly clean and my father's personal care is attended to professionally at all times. He loves the food and always says that he could not be better cared for. The staff are
also exceptionally kind and supportive to my mother when she makes her daily visits to my father. All in all, we are most appreciative of everything that Camphill provides for us.
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Review from T A (Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful, gracious and kind. They help me with everything, washing, meals and getting dressed and help with the toilet at night and morning.
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Review from Andrea H (Friend of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Camphill Care Home has been a revelation to the family for the overall improvement in our mother's health and well being since her admission for rehabilitation in February 2017. Whilst the first few weeks were very difficult the staff were so patient and kind that she soon settled in. Mum is now so
much brighter, alert and mobile than she has been in years. There are a lot of activities for the residents which she thoroughly enjoys and it has given her a new lease of life. The family are always made to feel very welcome and the staff are always available to answer any questions that we might have. It is reassuring for the family to know that she is being well cared for in such a pleasant and safe environment. The combination of professional nursing care, devoted caring staff, wholesome home cooked food and clean bright bedrooms and common areas makes us feel very fortunate that our mother is now a permanent resident in Camphill Care Home.
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Review from Alexander C (Husband of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff excellent. In my estimation - best home in Northern Ireland.
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Review from O S (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Our Mother is kept in her room with no contact with others and is left sitting for hours in a chair. The home is dirty despite our constant requests to clean her room. The food is not suitable for a vegetarian diet and there is very minimal effort to ensure a nourishing diet is provided for her.
There
are no activities we know of and we have no itemised list of activities for residents.
She is only bathed once a week and we try to insist on more, some weeks she is not given a bath.
Staff are hesitant to ensure medical needs are met i.e residents GP are contacted.
The manager repeatedly ignores our requests for improvements in care and cleanliness. Alarm bells are left ringing and residents are left waiting for care. This home needs to be looked into urgently.
Reply from Joy McKay, Home Manager at Camphill Care HomeWe are very sorry to hear of your dissatisfaction with the care that your mother is receiving and we are looking into the concerns which have been raised as a priority.
We take all feedback seriously and we would be grateful if you would contact us on (028)25658999 to discuss your concerns in more detail.
Kind regards
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Review from David J (Brother of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely attentive, professional and friendly. I visit my sister every day and have observed the staff providing the same dedicated attention and care to those residents who seldom have visitors as they do to my sister.
I have every confidence in the staff and I am contented that my sister
could not be cared for in a more proficient and careful manner.
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Review from Sarah M (Wife of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in
so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.
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Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Camphill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Camphill Care Home is calculated as follows: ( (92 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.539 Points relating to the number of positive Reviews for Camphill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 11 Positive Reviews ÷ 14.4 = 0.764
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

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