Camphill Care Home

Amazing home, staff brilliant, good and excellent.

Thank you.

I have found care assistants very competent, caring and friendly to residents and visitors. Nursing staff competent and caring, they deal with any issues promptly and keep me informed of any changes in my ex-husband's condition and visits by other professionals. Domestic staff are very thorough in their work providing an excellent standard of hygiene. Food appears appetising and activities provided for my ex-husband's needs.

The manager seems very hands-on and deals with any concerns.

Mum here for three weeks now the improvement in her, my mum is unbelievable. So happy with the home such a difference from where she was before.

Have been very pleased with the care Mum has received since she became a resident at Camphill care home. We feel Mum is being well looked after, she is kept clean, tidy and well dressed. The staff are excellent, although kept very busy, they are always very friendly and approachable. They treat all the residents with care and compassion. It would be helpful if more folding seats could be made available for visitors at busy periods. Most importantly Mum seems to be happy and content and enjoys her busy surroundings.

Mum has been more talkative and brighter and enjoys being in the company of other residents.

Most of the meeting went well, but I brought up the point of the lack of activities for my mother as she is able to do certain things supervised she gets bored and depressed.

I used this home for respite for my father a few years ago, when he was more active and wanted to be home and the care put in place was excellent then. This recent stay gave me great peace to know that he was in the best possible place. The management, nurses and carers are such a wonderful, friendly and professional 'team'.

I visit the care home 2-3 times a week and stay approximately 3 hours. This gives me some insight into the care practice. I have observed the following from care assistants - residents are treated with dignity. They have an excellent rapport with all residents, and appear to be aware of all their individual needs.

The relative I visit has only good comments to make regarding all of them. They are very pleasant and welcoming to visitors. I find the nurses and deputy manager very professional and caring and always update on residents' condition/progress. They are very willing to act on any concerns raised.

I had always promised my mother that I would not put her into a home, but when she became unwell and then could not walk I had no other option. I can't believe how well my mother has settled and it is all down to the care of the staff and management (wonderful staff)

Was ready to give a wonderful, glowing report about the home, then I arrived one day at lunchtime to find my mother sitting in a room alone with a table in front of her and on it a cold hamburger, chips and a glass of milk. My mother is blind and doesn't like milk, all of which the staff are aware of. I was assured someone helped mum with her food, no one was there and I couldn't really find anyone. Two days later, the day staff were reduced to one nurse and two helpers on a busy afternoon. Apparently, outside staff won't be paid for. Normally the home is a well run, good care home, one which I'm happy to leave my mother in but these things are quite disturbing. Finally, one day mum really needed the toilet, the staff were busy, I was told it'd be OK as mum had a pad on. Surely dignity went out the window there.

Mum, aged 86 years, was placed in Camphill for 3 weeks of rehabilitation after a fall at home. From arrival to discharge she was treated with respect, dignity, courtesy and friendliness by all staff members, each one a credit to their profession and role. Mum's comfort and well-being were their priority and the attention to detail in the care given impressed me greatly. As her daughter and carer, I was welcomed and involved in her care and in any decisions at all times. In Mum's words 'if I ever need to move into a care home for good, then Camphill will be at the top of my list'. I was able to leave Mum every night knowing that she was safe and that her needs would be assessed and met by all possible means. Those reading this who are carers will appreciate how valuable this is. Each member of staff seemed to have a sense of pride in their work and I would like to take this opportunity to encourage them as their work is invaluable to those depending on their care and to families.

Excellent standard of care in every respect. Without exception, the staff are kind, caring and sensitive. The facilities are spotlessly clean and my father's personal care is attended to professionally at all times. He loves the food and always says that he could not be better cared for. The staff are also exceptionally kind and supportive to my mother when she makes her daily visits to my father. All in all, we are most appreciative of everything that Camphill provides for us.

The staff were very helpful, gracious and kind. They help me with everything, washing, meals and getting dressed and help with the toilet at night and morning.

Camphill Care Home has been a revelation to the family for the overall improvement in our mother's health and well being since her admission for rehabilitation in February 2017. Whilst the first few weeks were very difficult the staff were so patient and kind that she soon settled in. Mum is now so much brighter, alert and mobile than she has been in years. There are a lot of activities for the residents which she thoroughly enjoys and it has given her a new lease of life. The family are always made to feel very welcome and the staff are always available to answer any questions that we might have. It is reassuring for the family to know that she is being well cared for in such a pleasant and safe environment. The combination of professional nursing care, devoted caring staff, wholesome home cooked food and clean bright bedrooms and common areas makes us feel very fortunate that our mother is now a permanent resident in Camphill Care Home.

Management and staff excellent. In my estimation - best home in Northern Ireland.

The manager repeatedly ignores our requests for improvements in care and cleanliness. Alarm bells are left ringing and residents are left waiting for care. This home needs to be looked into urgently.

I have every confidence in the staff and I am contented that my sister could not be cared for in a more proficient and careful manner.

My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.