Camphill Care Home, Ballymena, County Antrim
Camphill Care Home, Ballymena, County Antrim
Camphill Care Home, Ballymena, County Antrim

Camphill Care Home is situated in the town of Ballymena, County Antrim and can offer a range of care at different levels dependent on the needs of the individual.

The purpose-built home has spacious and airy lounges and dining rooms for residents to use at any point - they are a perfect place to pursue hobbies or just catch up with friends and family. Outdoors, Camphill has an enclosed courtyard which is ideal for the Summer months.

The home can care for people living with dementia - whether this is just support and assistance with every day tasks, or nursing care for more complex needs.

Residents are encouraged to bring their personal items to the home to give it a sense of home-from-home and ensures they are kept as comfortable and happy as possible.

Group: Four Seasons Health Care

Person in charge: Joy McKay (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Camphill Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Camphill Care Home has a Review Score of 8.9 (8.861)

The Review Score of 8.9 (maximum of 10) for Camphill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Camphill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.305 for Camphill Care Home is calculated as follows: ( (85 Excellents x 5) + (22 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (8 Very Poors x 1) ) ÷ 131 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.556 Points relating to the number of positive Reviews for Camphill Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Camphill Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Camphill Care Home

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I visit the care home 2-3 times a week and stay approximately 3 hours. This gives me some insight into the care practice. I have observed the following from care assistants - residents are treated with dignity. They have an excellent rapport with all residents, and appear to be aware of all their individual needs.

The relative I visit has only good comments to make regarding all of them. They are very pleasant and welcoming to visitors. I find the nurses and deputy manager very professional and caring and always update on residents' condition/progress. They are very willing to act on any concerns raised.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Camphill Care Home responded to this review on 29 Aug 2017:

Thank you, Evelyn, for your comments about your recent experience at Camphill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I had always promised my mother that I would not put her into a home, but when she became unwell and then could not walk I had no other option. I can't believe how well my mother has settled and it is all down to the care of the staff and management (wonderful staff)

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carl Duncker, Marketing Manager at Camphill Care Home responded to this review on 16 Aug 2017:

Thank you for your lovely comments, Barbara, particularly regarding your experiences of the staff at Camphill Care Home

The staff were very helpful, gracious and kind. They help me with everything, washing, meals and getting dressed and help with the toilet at night and morning.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent standard of care in every respect. Without exception, the staff are kind, caring and sensitive. The facilities are spotlessly clean and my father's personal care is attended to professionally at all times. He loves the food and always says that he could not be better cared for. The staff are also exceptionally kind and supportive to my mother when she makes her daily visits to my father. All in all, we are most appreciative of everything that Camphill provides for us.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Camphill Care Home has been a revelation to the family for the overall improvement in our mother's health and well being since her admission for rehabilitation in February 2017. Whilst the first few weeks were very difficult the staff were so patient and kind that she soon settled in. Mum is now so much brighter, alert and mobile than she has been in years. There are a lot of activities for the residents which she thoroughly enjoys and it has given her a new lease of life. The family are always made to feel very welcome and the staff are always available to answer any questions that we might have. It is reassuring for the family to know that she is being well cared for in such a pleasant and safe environment. The combination of professional nursing care, devoted caring staff, wholesome home cooked food and clean bright bedrooms and common areas makes us feel very fortunate that our mother is now a permanent resident in Camphill Care Home.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum, aged 86 years, was placed in Camphill for 3 weeks of rehabilitation after a fall at home. From arrival to discharge she was treated with respect, dignity, courtesy and friendliness by all staff members, each one a credit to their profession and role. Mum's comfort and well-being were their priority and the attention to detail in the care given impressed me greatly. As her daughter and carer, I was welcomed and involved in her care and in any decisions at all times. In Mum's words 'if I ever need to move into a care home for good, then Camphill will be at the top of my list'. I was able to leave Mum every night knowing that she was safe and that her needs would be assessed and met by all possible means. Those reading this who are carers will appreciate how valuable this is. Each member of staff seemed to have a sense of pride in their work and I would like to take this opportunity to encourage them as their work is invaluable to those depending on their care and to families.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Was ready to give a wonderful, glowing report about the home, then I arrived one day at lunchtime to find my mother sitting in a room alone with a table in front of her and on it a cold hamburger, chips and a glass of milk. My mother is blind and doesn't like milk, all of which the staff are aware of. I was assured someone helped mum with her food, no one was there and I couldn't really find anyone. Two days later, the day staff were reduced to one nurse and two helpers on a busy afternoon. Apparently, outside staff won't be paid for. Normally the home is a well run, good care home, one which I'm happy to leave my mother in but these things are quite disturbing. Finally, one day mum really needed the toilet, the staff were busy, I was told it'd be OK as mum had a pad on. Surely dignity went out the window there.

How likely would you be to recommend Camphill Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Camphill Care Home responded to this review on 02 Aug 2017:

We are very sorry to hear of your dissatisfaction with your mother’s care and we will look into the concerns that you have raised as a priority. All feedback is taken seriously and we are more than happy to discuss this in more detail with you if you would like to contact us on (028) 2565 8999. Thank you.

Management and staff excellent. In my estimation - best home in Northern Ireland.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Mother is kept in her room with no contact with others and is left sitting for hours in a chair. The home is dirty despite our constant requests to clean her room. The food is not suitable for a vegetarian diet and there is very minimal effort to ensure a nourishing diet is provided for her.
There are no activities we know of and we have no itemised list of activities for residents.
She is only bathed once a week and we try to insist on more, some weeks she is not given a bath.
Staff are hesitant to ensure medical needs are met i.e residents GP are contacted.
The manager repeatedly ignores our requests for improvements in care and cleanliness. Alarm bells are left ringing and residents are left waiting for care. This home needs to be looked into urgently.

How likely would you be to recommend Camphill Care Home? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Very Poor

Value for Money: Poor

Joy McKay, Home Manager at Camphill Care Home responded to this review on 19 Jan 2017:

We are very sorry to hear of your dissatisfaction with the care that your mother is receiving and we are looking into the concerns which have been raised as a priority.
We take all feedback seriously and we would be grateful if you would contact us on (028)25658999 to discuss your concerns in more detail.
Kind regards

Staff are extremely attentive, professional and friendly. I visit my sister every day and have observed the staff providing the same dedicated attention and care to those residents who seldom have visitors as they do to my sister.
I have every confidence in the staff and I am contented that my sister could not be cared for in a more proficient and careful manner.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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