Camphill Care Home, Ballymena, County Antrim
Camphill Care Home, Ballymena, County Antrim
Camphill Care Home, Ballymena, County Antrim

Camphill Care Home is situated in the town of Ballymena, County Antrim and can offer a range of care at different levels dependent on the needs of the individual.

The purpose-built home has spacious and airy lounges and dining rooms for residents to use at any point - they are a perfect place to pursue hobbies or just catch up with friends and family. Outdoors, Camphill has an enclosed courtyard which is ideal for the Summer months.

The home can care for people living with dementia - whether this is just support and assistance with every day tasks, or nursing care for more complex needs.

Residents are encouraged to bring their personal items to the home to give it a sense of home-from-home and ensures they are kept as comfortable and happy as possible.

Group: Four Seasons Health Care

Person in charge: Joy McKay (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Camphill Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Camphill Care Home has a Review Score of 7.6 (7.562)

The Review Score of 7.6 (maximum of 10) for Camphill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Camphill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.854 for Camphill Care Home is calculated as follows: ( (26 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 48 Ratings = 3.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.708 Points relating to the number of positive Reviews for Camphill Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.4 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Camphill Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Camphill Care Home

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Management and staff excellent. In my estimation - best home in Northern Ireland.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Mother is kept in her room with no contact with others and is left sitting for hours in a chair. The home is dirty despite our constant requests to clean her room. The food is not suitable for a vegetarian diet and there is very minimal effort to ensure a nourishing diet is provided for her.
There are no activities we know of and we have no itemised list of activities for residents.
She is only bathed once a week and we try to insist on more, some weeks she is not given a bath.
Staff are hesitant to ensure medical needs are met i.e residents GP are contacted.
The manager repeatedly ignores our requests for improvements in care and cleanliness. Alarm bells are left ringing and residents are left waiting for care. This home needs to be looked into urgently.

How likely would you be to recommend Camphill Care Home? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Very Poor

Value for Money: Poor

Joy McKay, Home Manager at Camphill Care Home responded to this review on 19 Jan 2017:

We are very sorry to hear of your dissatisfaction with the care that your mother is receiving and we are looking into the concerns which have been raised as a priority.
We take all feedback seriously and we would be grateful if you would contact us on (028)25658999 to discuss your concerns in more detail.
Kind regards

Staff are extremely attentive, professional and friendly. I visit my sister every day and have observed the staff providing the same dedicated attention and care to those residents who seldom have visitors as they do to my sister.
I have every confidence in the staff and I am contented that my sister could not be cared for in a more proficient and careful manner.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.

How likely would you be to recommend Camphill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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